FableticsReviews 13,325
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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I used both the size charts provided on the site as well as recommended sizing and every pair of pants I bought from Fabletics fits wildly different. Some mediums were smaller than size smalls I have from other brands, additionally two mediums from the same style line on Fabletics would have a 2-3" difference in waist band and over all fit.
I got an email that my fabletics password was in a data leak and when I logged on something was purchased and my member credit had been used. I have pictures of the charge on my bank statement
Hello Caleb,
We sincerely appreciate the feedback you shared! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Product that I purchased didn't fit right. Sports bra I purchased had good coverage but the shoulder straps were too long. Tried a medium but not very good coverage. I couldn't return or exchange for a different size. If products can't be exchanged, then maybe you should let your customers know BEFORE they check-out.
Hello Dora,
Thank you for writing a review! We are sorry to hear if you are unhappy with our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered my Fabletics and I was aware of the waiting time and I live out in the middle of nowhere so I'm fully aware of longer wait times and I've come to terms with that. But for an order to be "undeliverable" is un heard of. And the tracking said it went from Cali, to Richmond, to Chesterfield, and then to NC… So it passed where I lived and then said it was undeliverable. So after two more weeks, because again I'm aware of longer wait times at my living location, and then I called and they said that now half of what I ordered is no longer in stock and that they wouldn't give me my money back but they would give me a credit. I bought what I ordered when it was on sale so the refund would t even cover the price of one pair of leggings vs the 3 items I would've gotten. Moral of the story. There are packages on Amazon that are way cheeper and more comfortable and just as cute and squat proof.
Hello Albina,
Thank you for sharing your overall shopping experience with Fabletics. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
The first pants I bought where slimmer and tighter from the bottom. Now you are just making them straight and loose and they fit like regular boring pants. Also I've ordered several pants at the same time and one varies too much from the other, meaning that your quality control is very loose.
Hello David,
We are sorry to hear if you are unhappy with our sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
Shopping with Fabletics is always a great experience and I will continue to shop there.
Hello Vicki,
Wow! We love to hear your positive feedback! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Great options, quick turnaround time, love that the products are always changing.
Hello Angie,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Love the clothes. Love how they fit! Wish shipping was faster.
Hello Anna,
Amazing! Thank you so much for your wonderful feedback! We appreciate your time to share how satisfied you are shopping with us. We hope that you'll enjoy your purchase and thank you for choosing Fabletics.
Best,
Nelle
You are welcome for the extra purchases that I did not intend to make.
Hello Brent,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
On my order, I only received the bag and not the outfit.
Hello Dawn,
Thank you for writing a review! We are sorry to hear your item went missing. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
I bought an outfit for my granddaughter for Christmas only to find out when I got home there was a 30 day return policy. This doesn't work when I am trying to do early Christmas shopping. In addition, there was an additional "Tariff " tax of 3.75%. I get that things are more expensive especially when they are imported. Just incorporate it into the price!
You can build up credits, but if you decide to cancel you lose all credits that you paid for. This is theft and incredibly shady. F$@k Fabletics.
Hello Dean,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I bought a large order of $ 169.87 October 13. Order *******865. After I pay now October 29 they say they do not have the products, and on the web it appears that they send it to me, I want all my money now it is a lack of ethics of This company, I thought they were good after I waited so long. Call and speak with an operator who was deso, oriented she tells me to buy again because it is exhausted. I want the producros yaaa or my money. I work hard to get scammed, and fast, otherwise I will call the consumer departme
Hello Pamela,
Thank you for sharing your feedback regarding the order you placed. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered it super late Thursday evening almost at 12. Said 2-4 days to be shipped and showed up Saturday very impressed with shipping time
Hello Jacob,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
I would rate below 1 star. Horrible company, they sign you up for magazines without your permission. I have been calling and chatting with the customer care to cancel and they are not helpful at all. Probably will have to take of this scam through bank.
Hello,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
Overall the products are not worth the money! I've ordered several different items and have been disappointed every time. On top of the quality not being good, it's takes over a week to receive your items in the mail. I don't recommend wasting your time or money on these products.
Hello Tori,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
I returned four items to Fabletics for a total of $85.04 USD. I requested a return to my credit card. They gave me a total of $14.95 USD in store credits and that was it. I had to contact them four times to get my full refund. Each time they told me I requested "no refund". Why would anyone request no refund on returned items? That is theft. Stealing $70 of my money is also theft. My returns were never worn, returned within 30 days with tags on. After the fourth attempt I received a partial refund. This company is corrupt. I'll never do business with them again.
Hello Heather,
Thank you for writing a review! We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I ordered once and for months they kept taking money as a membership bank of sorts where u can spend your money when you want. I kept looking and saw nothing I liked. Then I look at my account and they turned my monetary value into credits. I contracted and canceled membership. I just went in to spend the 5 credits and can't even access the site now. They blocked me from access with the credits.
Brutal company it's actually money driven scam Kate Hudson should be ashamed of affiliation.
Hello Shelly,
Thank you for sharing your overall feedback with Fabletics. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
Hi Cindy,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
The styling, fit and fabrics are sub-par. I cannot believe a celebrity has aligned their name with this junk.The website is not user-friendly in that I could not find a way to return the items. The orders and return link would not open, I had to google a number for customer service. I ordered 4 items and returned all. One of the items was a cross-body bag to take to the gym. This had a $40 price tag on it! To me, the lack of quality would only make the product useful as a giveaway because that is what you would do with it after receiving is ---give it away!
Hi Charlene,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
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Hello Brandi,
Thank you for writing a review regarding our sizing! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle