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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was unable to find any way to cancel my membership online as the contract agreement states you can do. When I called customer service, it said all agents were busy and to call back at a later time.
Amazing! Love the fabric, love how mold my skin. I just love them!
Hello Marly,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!
Best,
Nelle
I placed an order well over a week ago and after shipping started it has been stuck in Atlanta for a week as well. Will I get my order, who knows. Its always the same thing with Fabletics. The quality is great but shipping is less than satisfactory.
Hello Samuel,
Thank you for writing a review regarding our shipping time frames. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I've had only good experiences with the items I've bought for fabletics. It's great quality clothes and most of the time I get a huge discount as a VIP member.
Hello Matt,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I have been frustrated with my experience because it has been hard to use my credits when you are so often out of my size (XL). I end up giving my credits to my daughter (size S). I will unsubscribe as soon as I can use up my credits.
Hello Stephanie,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Shopping is easy and fun when done online with Fabletics.
Hello Nina,
We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Jane
I have been a customer for several years. I have bought several sets and pairs of leggings/sports bras. All have been great. The quality is always great and you really can't beat the prices. The selection is great! Although they are sometimes sold out of popular colors, I find they usually restock fairly quickly. I really like the colabs they do as well!
Hello Felica,
Thank you for writing a review! We are very sorry to hear that the colors you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
Love the clothes. Nothing shrinks, fits my body well.
Hello Austin,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
The employees are always so helpful when I shop! I brought my teenage With me this time, and they were so accommodating and helped her figure out her sizing for everything as well. I highly recommend shopping in the Bridgewater store they were so great
Hello Corinne,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
Fabletics never fails to deliver. It is always a positive experience. I ALWAYS leave with an item for myself, and a gift for someone else! They are revolutionizing athleisure for all shapes and sizes. 10/10 reccomened! Never been disappointed by them.
Hello Margie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!
Best regards,
Chad
I love everything. The price, the material, the colors, the easy way to make my orders, I get it on time. Everything look good on me.!¡
Hello Luz,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from. We love you too!
Best,
Nelle
Everything fits great! Love the styles! Ordering is always quick and easy.
Hello Sue,
Awesome! Thanks for sharing your great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I love color and patterns and there are some seasons were the variety isn't there at Fabletics. They have many black leggings but how many do you need? Some more color and patterns would be great! Other than that, the quality and sales are awesome!
Hello Jacqueline,
Thank you for writing a review! We update our selections in the first week of the month. Check it to ensure that the " New Released' items in your preferred color are available especially for the upcoming season. We are currently working on bringing in the latest newest trends.
Best,
Jane
I love powerhold. I have many leggings. When the luxe came out with pockets I thought I hit pay dirt. They don't stay up
Hello Monica,
Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
I've enjoyed being a member of Fabletics. They are always innovating and providing styles I like best. The prices are affordable, and the value and quality are superb.
Hello Makia,
Amazing! Thank you so much for your fantastic feedback! We hope you will always enjoy the quality of our merchandise and our items' affordability! Have a nice day!
Best,
Bella
I loved the outfits on Fabletics! I promise I'll be back once I find a new job!
Hello Jaime,
Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!
Best,
Jane
I lost over $100 in credits due to products being shipped to an old address on my account. I realize this may have been my error but when I try to rectify and re route the package to my actual address the rep was not able to help me and said I would lose the credits since i was the one who confirmed the shipping address when I placed the order. If the rep looked at my account they would see that I was a repeat customer and purchased several Fabletics items over the years. I think considering this, I should have been sent the items to my correct address as a courtesy. I ended up canceling my subscription due to the lack of willingness to help fulfill my order properly due to error.
Hello Brianne,
Thank you for writing a review! We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I love it! I can skip if I need to or buy some amazing items when I can. The material is great and love how they are always bringing new innovative looks!
Hi Christina,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
The business model of a subscription service that you have to skip a month is a pain and keeps me from ordering more. I love the products though and quality.
Hi Sarah,
Thank you for taking the time to write a review of our VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've been over a year as a vip member and I love the sales for us and the quality of the clothes. They fit the size just exactly as you need it. Super happy
Hi Yajaira,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sam,
Thank you for writing a review! We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad