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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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So far it's been OK. But I sent back four shirts and never got refund for them. It was summer blouse that were on sale for 9.99 a piece. 2 white blouse and 2 light blue. But I didn't care. I love your legging. Can't figure my blouse size yet.
I love the new joggers I got, and the new leggings are pretty nice too. Good for work since I have to climb a ladder and do squats and stuff all day. But the pocket at the middle of the back has a zipper and it can get uncomfortable sometimes especially when I start to sweat at work. All I can say is that maybe a zipper at the edge of the seam wasn't the best. A zipper lower on the outside of the poker would have been better in the way of comfort.
Hello Danielle,
We aim to provide designs and styles that would be convenient, and functional to our members and I am saddened to hear that we have disappointed you. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
I received the wrong items and the wrong sizes for my order. Contacted customer service and now the items I ordered are out of stock. So they are requiring me to pack the items up, print a shipping label, take it to the post office to send it back, and wait until it gets to their warehouse and gets checked in before they will give me a credit to my account. (I don't even get my money back.). Ridiculous. The stuff is way overpriced for this kind of service.
Hello Jennifer,
Thank you for the feedback! We are sorry to hear about the poor service you have experienced with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane
The quality of fabletics is unbeatable with the price. They're so inclusive and have men's as well which my fiancé and I absolutely each spoil ourselves. Never disappointed and the customer service is always top tier. Will forever remain a loyal costumer. Hope to one day be an ambassador! With all the purchases I have made.
Hello Shealtiel,
Thank you for your awesome review! We are so fortunate to have members like you who continuously admire our products and services. Have a fabulous day!
Best,
Jane
This purchase of $50 dollars for a membership was made without me being aware of it. Either I did it unknowingly or it being a glitch in the system, it was too easy to mistake and I've never done it on any other website. It seems very low and like a scummy way to make a quick buck. Please make it more noticeable when signing up for a $50 a month purchase.
Hello Tanner,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Hello Micah,
We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!
Best,
Nelle
It's really nice quality and comfortable I love that not matter how many time I wash the clothes it's still the same.
Hello Dulce,
Wow! Thank you for your feedback! We're glad that you are satisfied with our products! That's our mission, to always provide our members with only the most likable and highest quality items. Enjoy your day!
Best,
Bella
I love them but my body type is hard to find the perfect fit. I have went between an XL and large and it seems I'm in-between.
Hello Juan,
Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. We aim to cater to all shapes and sizes to make our members feel amazing and confident.
Best,
Nelle
Great customer service - easy and quick in and out of the store.
Hello Mirlo,
Thank you so much for your kind words! We would love to continue providing excellent service to wonderful members like you!
Best,
Bella
All of the leggings and sports bras I've bought from Fabletics are made from high-quality materials and are definitely built to last.
Hello Teresa,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
I have purchased three pairs of Fabletics pants and I have holes in two out of three of them. I do not find the quality of the material to be the same as it was when I first purchased Fabletics back in 2015. I am disappointed in the brand and will discontinue my membership.
Hello Aslinn,
We are sorry to hear that you disliked the quality of the products we have. We will contact you within 48 hours for further assistance.
Best,
Nelle
Pros: Good qualify with a nice fit.
Cons: items always out of stock
Not a very user friendly site
Monthly fee being deducted if u don't
skip.
The biggest drawback for.me is if I would forget to skip a. Month. I would then have to pick something that I didn't rrally want because what I really wanted was out of stock. My recommendation is to stop the automatic withdrawal if you don't skip. That is the reason you lost me.
Kristi Osborne
Hello Kristi,
Thank you for writing a review! We are sad to know that you are not pleased with our selection and VIP program. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
I would never have guessed you would have polyester based products. I returned everything and won't order from you again
Hello Christi,
Thank you for writing a review regarding our products. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I've ordered three different outfits and they have all fit differently and I've tried different sizes. Not impressed with the design and the style of most items and would rather spend this money at Nike and get better quality items.
Hello Rebekah,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I joined Fabletics during the pandemic as I no longer had use for my other clothing subscription working from home but still wanted to be cute while also comfortable! But even after going back to the office I've kept up my subscription! Every piece I've gotten from Fabletics has been THE BEST workout gear in quality, style, and performance. I felt I was going out on a limb ordering shoes, but like the clothing they are now my favorite! The most comfortable pair of shoes I own. Highly recommend!
Hello Heather,
Thank you for your lovely review! Your awesome review made us happy. We strive to provide stylish, and quality items and we are glad to hear that you are satisfied.
Best,
Jane
I had some upcoming travel and I wanted a great sweatshirt to wear on the plane. I think I found the best one ever! It was light, soft, comfortable, kept me warm but not hot. I will definitely be purchasing more in different styles and colors.
Hello Nina,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!
Best,
Nelle
Associate wasn't helpful - didn't know the pairings. Also when getting online orders you can't return just one item - it messes up the ‘pairing'
Hello Anna,
Thank you for writing a review! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Never the size you need in bottoms, color option's and or pocket options are few and far between. Bras are not made for a thicker body build and larger breast.
Hello Tracie,
Thank you for writing a review! We are very sorry to hear that you are not pleased with our size and color options. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
Have not had issues since joining. Each purchase has been a great experience and the clothes fit perfectly
Hello Dolores,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
The fit is fantastic and holds up great during high intensity workouts and running
Hello Emily,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon,
Thank you for writing a review! We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad