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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Fabletics at the time didn't have ship to store or store pick up. They use Lasership for most of their shopping needs and someone followed the Lasership rep to our home in less than 2 mins from the time the packages were dropped off they were stolen. Fabletics isn't a small mom and pop store my items and my husbands items were stolen and Fabletics didn't want to Reimburse him for his items. He has spent over 2k at Fabletics this year and they wouldn't credit or reimburse him for 200 in product. We will be closing our accounts
I am very disappointed by Fabletics customer service. I bought a pair of sweatpants that started to unravel at the hem almost immediately. I contacted customer support and their solution was for me to send in my pants and then wait for a store credit. I don't want a store credit. I want my pants, which would likely have sold out while I waited. Then, on top of that, the fabletics AI skipped my month. I said, "my pants are unraveling" and it said, "great! I'll skip your month." It didn't confirm. It just skipped. Which I did not want. When I called customer service about that, they said "sorry. Nothing we can do. See you next month."
I canceled my membership after that. Fabletics should really reconsider their customer support.
Hello Allison,
We sincerely appreciate the feedback you shared. We deeply value your feedback and we'd like to make things right. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Staff pleasant, helpful, knowledgable. Prices reasonable. Great selection, store clean and organized
Hello Kelly,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
Good and fast and helpful it was very easy they were very nice
Hello Terre,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Clothing fits great for short people like me. The staff is always kind and polite on the phone. They are so humble and helpful everytime i call.
Hello Ruth,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I order from Fabletics all the time and if there is ever anyy type of issue, customer service is always helpful.
Hello Sheri,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!
Best regards,
Chad
Although I like the clothes, there is always an issue. As a VIP member I get special coupon codes, but they never work. I contact customer service multiple times and have only gotten the issue resolved once. Most recently I have gotten emails for Black Friday specials, touting deals such as outfits for $30 or $25. But when I click the link, there are no outfits for that price. I wish they would fix these issues. I don't have time to contact support constantly.
Hello Kristina,
Thank you for sharing your feedback regarding our VIP program. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Except some pieces, overall it is a nice outfit for a good price. Easy to use the app and easy to exchange when size or Color is not what we expected
Could invest little more on the men outfits and offer more options
Hi Taynay,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I have purchased many shirts and shorts. I love the shirts but the shorts run super small and do not fit I have tried ordering a leather size and the waist is way too big but the hips are still far too tight.
Hi Patrick,
We appreciate your feedback on your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Always amazing and never dull. Me and my girl have built a great customer base relationship with the employees. We're always greeted and informed about what new in the store. Recently we've just did our black Friday shopping. I really like my membership
Hello Gregory,
Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
I love how soft the clothes are and how cute but most of the time they don't have sizing or they only make one color it would be nice to have more color choices
Hello Debra,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.
Best,
Zeth
Very helpful and great experience. Representative helped solve the issue.
Hello Franz,
Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
I had a tricky return and they handled everything smoothly for me after I was fully prepared to fight a battle to win my case. I feel more confident in buying fabletics, knowing that if something goes awry I will be able to get help!
Hello Laura,
We're glad you enjoy our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Nelle
I wish there were more options of clothing, like different styles of tops or pants, Not just a style ith different colors.
Hi Douglass,
We appreciate your feedback on our styles and selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Hello Seth,
Thank you for sending your review! Although you are satisfied with our products, we still want to ensure that you are 100% happy staying with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Bella
The monthly Subscription is no longer worth the money. I like the old way we used to have. Now I have to use one credit that equals the sum of $49.95 to purchase a shirt that is being sold for $20.00.
Hello Letty,
We are very sorry to hear that you dislike our VIP membership program. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
Felt deceived with a monthly $49.99 charge on my paypal. I know I should've taken the time to read the fine lines but still… not happy. Never again.
Hello Alfred,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
When I have placed my credit order it usually takes about three weeks to get my order
Hello Jeanette,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
As an avid fan of fabletics, I never thought a bad customer service interaction would turn me off for making additional purchases. After spending 2 hours carefully selecting each item for my daughter and I, I checked out and received confirmation. The next day I was told my card was declined. Upon contacting customer service, they informed me that the transaction was canceled because I was shipping to a different address. However this is an address I have used several times and it's not uncommon for people to make purchases of gifts this time of year. After verifying my information, I was informed that I would need to reload my shopping cart and start again with my purchase. This is unacceptable! Well this may be a small thing, the attitude of the customer service person is what made this such a horrible experience. I have never had somebody in this job who interrupted, talked over me, did not listen, ask me the same questions over and over, and just had an overall bad attitude.
I highly recommend that fabletics start investing in the customer experience, improve the website, outsource to a much better customer service provider, and most of all invest in your it budget so customers can actually make purchases!
Hello Pamela,
Thank you for writing a review! We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
They do not have good promotions to their members And too expensive for their members
Hello Francisco,
Thank you for writing a review! We are sad to know that you are not pleased with our prices and promotions. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela,
We are sorry to hear that you are unhappy with our shipping services. We deeply value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle