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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Since the reintroduction of fabletics for men. The quality and selection of cool looking clothes has diminished. I geo a puffer coat which has a crappy zipper and has torn at the seams.
I've had 2 recent orders get canceled by fabletics without any notification. I have to go check my orders to see when they will be delivered only to find out that fabletics has canceled them. When I asked what happened, their answer was not acceptable.
Hello Lisa,
Thank you for writing a review! We are sorry to hear if your order got canceled. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I don't think I've ever purchased something I don't love! The quality and styles are so great and compare to that of more expensive brands, they knock it out of the park every time!
Hello Amy,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I truly love Fabletics I can't let it go or stop buying anything lol it's a guilty pleasure of mine
Hello Michelle,
Thank you so much for loving our brand! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The product I was pleased with It was the automatic subscription I was not pleased with. The company charged me two subsequent months after my first purchase before I realized it
This is not an item I need to replenish monthly!
I will shop when I find it necessary and I do not need a company helping themselves to my bank account! They promptly refunded me but what if I wouldn't have noticed! This is NOT acceptable business practice
Hello Char,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I won't be buying any other merchandise from Fabletics
Hello Kelly,
Thank you for writing a review regarding our products and pricing. We will contact you within 48 hours for further assistance.
Best,
Nelle
Fabletics is my favorite brand of leggings, especially because I sweat a lot and the sweat is not noticeable
Hello Guille,
We love to hear your wonderful review! It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
I feel the Fabletics material is well-made and lasts no matter how many times it's washed. However, I do not understand why every time I log into my account and try to purchase items online my size or item is never available. If I log in as a guest then the item is suddenly available. It seems a little strange to me.
Hi Sandy,
We appreciate your feedback on our website and selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love the fabletics leggings. They are comfortable and good quality.
Customer service is always helpful and friendly.
Hello Sam,
Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I forget to check options by the deadline and get charged. Sometimes my size is out of stock or don't fit and I want to skip but miss. Bummer but will have to discontinue soon to alleviate the hassle.
Hello Linda,
Thank you for writing a review! We are sorry to hear that you are not pleased with our selection and skip-the-month feature. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Quality of material is good, costumer service is pushy to stay a member when you try to cancel. Clothes run small
Hello Kelly,
Thank you for writing a review regarding our sizing! We are sad to know that you're canceling your account. We will contact you within 48 hours for further assistance.
Best,
Nelle
I have been so surprised and satisfied with the quality of the clothes. They are so unique and stylish!
Hello Josette,
Awesome! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I have been dissatisfied with the lack of creativity concerning the designs. At this point I don't need anything new as my wardrobe is sufficient.
I was disappointed in the complicated return policy. By accident, I ordered two of a style and I was disappointed in the complicated return policy. I was forced to give the second outfit away.
I do not plan on ordering anything new for awhile.
Hello Kye,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Any item I have purchased from fabletics has been ruined within 3 months of purchase. The quality is horrible
Hello Nicole,
We are sorry to hear if you are unhappy with the quality of our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
Going to cancel due to not having enough options for my age group.
Hello Grace,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I enjoyed being a member and building up my wardrobe with some athletic gear.
Hello Sarah,
We're so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
Hi Holli,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
I have ordered from Fabletics several times and have never been disappointed in the quality and comfort of the leggings. I recently bought a pair of their limited edition maternity leggings and could not be happier with them. They are one of the most comfortable pair of "pants" that I own. I certainly hope they keep them in stock. Highly recommend Fabletics!
Hello Megan,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your leggings! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I like the quality, designs and price, but not variety of patterns or textures most of them are flat solid colors. That's why I don't buy often.
Hello Ana,
We are sad to know that you are unhappy with our pricing and our selection! We will contact you within 48 hours for further assistance.
Best,
Nelle
Nothing in my size is ever in stock. There's no way to filter to show in stock only. I've also skipped several times and somehow still get charged the membership. Overall not a great experience. I used to love the fabrics and fit but this has also declined overtime.
Hello Ashley,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
Thank you for writing a review regarding our quality. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle