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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I really love the variety of clothes that they have and they are reasonably priced. I love that fact that you can skip the month and that you are not obligated to have to buy anything if you are not in need of it. Their clothes are true to size and they are comfortable and you can wear them all day and not even know you are wearing work out clothes or even sweats. I have had nothing but a fantastic experience with them.
I like Fabletics, I think the pricing is pretty high for work out leggings. I personally think that I've had my fill and will most likely be cancelling my subscription. It's the same ole same ole and my email gets blown up daily. Really sick and tired of getting at least 3 or more emails a day telling me there are amazing savings, it's a load of crap. I thought it was fun in the beginning, however, my income is very average and with inflation it's not great. I can no longer afford being charged 50.00 a month, it's just not worth paying so much. I don't go to the gym, I'm not a work out kind of girl, I like to walk so there's that. I like what I have, I would like to have more but I just can not justify paying so much for a pair of leggings or a t-shirt for god's sake! It was fun for awhile, but I'm over it. I may let one more month go, maybe. I'm sure there are thousands of people out there willing to pay your prices for workout clothing, I'm just not anymore. I'll go to Ross or some other store where I can find stuff much cheaper and just as decent quality. I do love the power hold leggings, oh well.
Hello Karen,
Thank you for sharing your overall feedback! We are continuously striving to satisfy our member's needs as much as possible, especially with our prices. We will contact you within 48 hours for further assistance.
Best,
Nelle
I absolutely love my Fabletics leggings. They are affordable, comfortable, not see through, super cute and I love all of the different color options. I always get so many compliments on the styles and colors.
Hi Erin,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
Great experience, however when I try to participate in Black friday deals my sizes or items are sold out
Hello Christy,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
There are some really nice items/clothes offered on the site. But the bigger sizes are rarely available. It's like we've finally gotten awareness of our sizes, now we must push for more availability of our sizes...
Hello Netta,
Thank you for writing a review! We are very sorry to hear that the sizes you like are sold out. We value you as a customer and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
It was challenging to navigate the filter, especially looking for plus sizes. I'd find an item in one area, but not as a search option. It was somewhat confusing. And there were way more options that were not plus size.
Hello Alexandra,
We are sorry to hear that you have a hard time navigating our website. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
The Fabletics platform showcases specific items they believe are tailored to your interest. This would be fine if it was still easy to locate additional items outside of this category, but it is not. If I could search by specifics like you could previously when the site was rolled out years ago, I would enjoy it more. It is also hard to locate each month where I can skip the month, especially when on a mobile device. Lastly, not being able to utilize sale prices in conjunction with your credits its upsetting. The credit should be able to be used as cash value on sale items as well. I should not have to purchase separate orders and pay additional amounts when I have the value in credits already.
Hello Kay,
Thank you for sharing your overall shopping experience with us. We are continuously striving to satisfy our member's needs as much as possible, especially with the services we provide. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
While I thought I was a member I have received no emails or other things from them. Therefore I've had no experience with the site and only once visited a store. So far they are failing to provide any services.
Hello Roger,
Thank you for sharing your feedback regarding your experience with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Like the clothes but it seems like everything is always out of stock
Hello Michelle,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I am a VIP member. I get to shop great sales. My information is in their system which makes ordering super easy! I usually get my stuff in a reasonable time period. I love their products! I wear them almost daily!
Hello Sunnye,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I recently had an experience where my order was delivered to the incorrect address. After contacting the freight company, and waiting the requested 24 hours, fabletics was able to resend me the order. They were very accommodating. Additionally I feel the quality of the product, and volume of products have greatly increased over the past year, making Fabletics my go to workout outfitter. As a professional with a fully remote job, I can say, I absolutely love Fabletics and wear their products nearly every day!
Hello Danielle,
Thank you so much for loving our brand! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I use the site via the mobile app. It loads slowly and crashes often.
Hello Lemon,
We are sorry to hear if you had a negative experience with our mobile app. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Clothing is better than LULU Lemon and cheaper. Fabletics is more comfortable and way more affordable.
Hi Dean,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
Out of four pairs of leggings only two are comfortable and stay up properly. Pictures are difficult to see what you're actually purchasing online. Having to cancel every month so you're not charged is ridiculous and time consuming to make sure it's canceled.
Hello Karen,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
No me deja comprar con mis puntos y quiero darme de baja
Hola Migdalia,
Agradecemos que nos informe sobre esto y nos disculpamos sinceramente por cualquier inconveniente que haya tenido con su pedido. Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviara un correo electronico dentro de las 48 horas.
Mejor,
Ivy
I was very disappointed with the VIP membership. Most of the time everything was out of stock. They wouldn't say when stuff would be restocked. I had issues with some orders I had placed, and orders i didn't place did go thru. Customer service needs a lot of improvement.
Hello Anacaren,
Thank you for writing a review regarding our VIP program and the availability of our products. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
So much excessive advertising and emailing. When in reality fabletics has no sizes to sell on basically everything on the site. No sizes available. Why sign up for the discount program when there's nothing to buy?
Hello Kevin,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Fabletics workout leggings are the best brand I have ever had. They have just the right compression, and stay up as you work out. Definitely expensive, but the quality is amazing.
Hello Lorraine,
Awesome! We are happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Nelle
The person who answered the phone, very polite, very professional. They made the stressful situation super easy. And I got the money back in my account within 2 days! Best customer service I've ever had! Thank you!
Hi Jordan,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
The leggings my daughter likes are always out of stock!
Hello Sandy,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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Hello Cherie,
We're so glad to know you love the items! We were blown away by your positive words, we really appreciate the time you took to write the review. Thank you and have a wonderful day!
Best,
Zeth