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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I've been buying fabletics for years and I love the products. However, recently there has been nothing in my size, specifically in leggings, the M's are always sold out in the trendy neutral patterns (leopard print, etc). I was also very unimpressed when I went to go buy a bunch of items for the Black Friday sale on the WEDNESDAY before Black Friday and all of the items I wanted were sold out in my size. Size M. And I noticed that most of the sizes were sold out. I would have bought $200 worth of items after the discount but I couldn't because my size was out of stock. Please get more in stock because I love your products. Love the neutral patters, the trendy browns, tans, pinks, teddy jackets.
The cost of my membership each month doesn't cover full costs. They always charge me still for fees for something. I have plenty of credits, which is why I put off canceling, but yet I always have to pay when going to use my credits. Have to use a full $50 credit for items valued for less. Then when order things that are preorder with credits you have, they still charge your card. Horrible money management on this business.
Hi Angelina,
We appreciate your feedback on your VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I received very helpful service when confronted with a shipping and delivery issue
Hello Camille,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I was excited about being a Fabletics customer, but after several years I have found that very few of your items work for me. I usually now just "skip this month" because I can't find anything suitable for me, and discontinuing is too complicated. Some of the problem may be my age- 70 years. But still…… JA
Hello Judi,
Thank you for writing a review! We are sorry to hear that you are not pleased with our selection and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I ordered a pair of leggings and they were to be shipped to the store and then everything was shut down for months thanks to COVID. When the store was finally open I went to retrieve my leggings and they were nowhere to be found, but the staff was great and let me pick out any leggings in the store to replace! Customer service was top notch!
Hi Tracy,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given. You can surely expect more from us soon!
Best,
Cathy
My size was consistently out of stock for several months. The prices between a vip credit and the actual cost of an item was insane. All in all bad experience.
Hello Jay,
Thank you for writing a review! We are very sorry to hear that the items in your size are sold out. We value you as a customer and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
Quality doesn't match the prices. Plus like a better variety of options for work out clothes. Not everybody likes spandex.
Hi Beverlie,
Thanks for your purchase and for sharing your feedback on our pricing! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I have been a member since spring of 2020, I have tried multiple times to order running shorts, and I have still to this day never been able to get a pair. Other items that I want are also often out of stock, particularly petite sizes, and I try to order on the first day. The products are good, but I often end up having to skip a month because what I want is rarely available. In fact when I do order, I'm usually settling for
Something else (typically something on sale) and not what I want the most. I have thought about canceling multiple times, but have hung on in hopes that this will improve. I have however found good prices when things go on sale and have ordered many tanks at a reasonable sale price. I wish there were more running shorts regularly stocked, and more petite leggings.
Hi Cassandra,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Fabletics always has new styles available so my wardrobe never gets bored. Love all the holiday colors and outfits that keep launching.
Hello Allegra,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
The experience I have had with Fabletics has been positive
Hello Chrystal,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Fabletics sells my favorite leggings, and they have good sales and deals to build up my collection! Easy shipping, good customer service.
Hi Katie,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
These are the only workout clothes I wear at this point. Sizing is consistent so I always know everything will fit. There's always something new, and something for everyone. My problem is that I have issues remembering to skip the month so I unfortunately have to cancel if my financial situation changes. BUT, they've now changed it so it's easy to do that too! Highly recommend this company.
Hello Erin,
Thank you for writing a review! We are sorry to hear about your negative experience with our skip-the-month feature. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I live in yoga pants and Fabletics quality has been the best I have found that is also affordable.
Hi Sarah,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Cathy
I have absolutely loved every single thing I've ordered! Will continue to order monthly!
Hello Lesley,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I am happy with the products I ordered but I canceled my subscription. The commercials I saw said try Fabletics, don't pay high prices for workout clothes anymore. Fabletic prices are just as high as everyone else if not more.
Hello Tony,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
I was ordering online, which is an easy process. For some reason, I was having trouble with my cart updating. I tried to do the chat box, waited 15 minutes with no response. I called customer service and had everything ordered and done within 5 minutes. It was very easy and the lady was very helpful.
Hello Ashley,
Thank you for writing a review! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I prefer to purchase outfits, but I don't really ever find bras that provide full support.
Hi Jessica,
We appreciate your feedback on the fit of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Every time I order from Fabletics, I am so happy with how smooth everything goes and how well they communicate where my order is. Since joining Fabletics VIP, I have not really purchased from any other athlete clothing company. I am so happy with how everything fits and how I feel in them. Thank you so much!
Hello Joshua,
We're so glad to know you love the items! We were blown away by your positive words, we really appreciate the time you took to write the review. Thank you and have a wonderful day!
Best,
Zeth
I received a email saying my order had been placed. I logged in thinking someone hacked my account but saw it was shipping to my house. I called customer service right when i got the email saying it was placed and she said there's nothing she can do it already left the warehouse ( i don't know how it left the Wearhouse that quick) and i told her i didn't place that order and she said it was a automatic thing for back in stock. I do not remember ever hitting that option and I would never buy that jacket. I feel like if there's a "notify me when in stock" then you should notify the person not just place the order for the $80 jacket that i didn't order. She said i would have to wait to get it and then return it and wait for a refund. So now with the holiday season im out $80 for a few weeks waiting on that. The most inconvenient experience i ever had with a website.
Hello Chelsea,
Thank you for writing a review! We are sorry to hear about your negative experience with our website. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
The bubble jacket I purchased has more of a locked shoulder than rounded shoulders
Otherwise I was pleased with my purchase
Hello Jason,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.
Best,
Zeth