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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a pair of boxers for my boyfriend for Valentines and still have yet to receive them.
I've been ordering from Fabletics for over a year now and all of their products are high quality and fit well. I have no complaints.
Hello Heather,
We are happy your items are a perfect fit! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you and have a wonderful day!
Best,
Zeth
Absolutely terrible. I've had orders not come, I've been overcharged and customer service is terrible.
Hello M’Kala,
Thanks for sending your review! We're sorry to hear that you encountered trouble with your orders. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you right away to assist you.
Best,
Zeth
Sad to say but I will NEVER buy from this company again! I love the style and design however DONT NOT sign up for the VIP package! I tried to cancel the VIP membership on the phone in September 2021! They told me it was canceled, however, £50 came out of my account in Oct 2021. I emailed explaining everything with proof. This has been going on since then, it is now Feb 2022, and they as still claiming my membership is canceled. My bank account is saying another thing, at this point, I don't care about the money I just want them to remove my bank details. I am gutted as I really do like the style and the legging are great. Just don't sign up for the VIP package.
Hello Ross,
Thank you for writing a review! Your feedback about the VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
It was so easy to make a return. The staff is always very helpful.
Hello Dana,
We are happy to know that you love our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Renz
I order another pair of leggings and a tank top and never got it in. I have no idea who to contact
Hello Camille,
It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Been waiting 4 months for a refund that still hasn't come. No communication. They hang up on you and if they don't ship your order you get your membership canceled.
Hello Ross,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I had a very nice experience. There is a nice variety of colors and types of tops and bottoms for plus-sized people.
Hello Tammy,
Perfect! Thank you for leaving a positive review! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I have not had any problems until the last two months. I know I went in and skipped the month but I was charged anyway. I will take a screenshot next time so I have proof.
Hello Kris,
We are very sorry to hear that you had a problem skipping the month. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks
Best,
Renz
At times I have difficulty accessing the site such as signing in. It's a constant effort that I need to make to get in.
The monthly Fabletics fee that is charged for any item $49.95 or something like that is most beneficial for someone like me. I am a dance teacher so I wear athletic clothing on a daily basis. Sometimes, there aren't any items that I like to choose from so it's a waste when I am unable to use that credit. Sometimes the clothing is super cute and exactly what I need and other times it's very plain and boring and then I have no use for the credit. There is a way to skip a month I think but it is something that I have to pay attention to. Sometimes annoying!
Hello Roxanne,
We are very sorry to hear that you have encountered a problem navigating the website. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I do order 3 items and a get only one and no one help me with my missing items
Hello Guillermina,
Thank you for your honest feedback! We are sorry to hear that you had a problem with your order. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Having been with fabletics for over 2 years, i have amassed quite an extensive legging, shirt and bra collection. I love the compression in the leggings and the styles with holes along the sides are incredibly strong and do not rip! However, once i covered the staple pieces, it has become harder to engage with the more athletic / abstract styles and colours. Unfortunately, i only buy a few times a year now, and often forget to "skip the month" so my accounts ends up with lots of money sitting, waiting.
Hello Jaclyn,
Thank you for your loyalty. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I was charged $50 for one VIP point. When I went to buy clothes I added 2 pair of shorts on sale to my cart and was charged $50. When I went to pay with my VIP points I was charged my one VIP point plus $50. To make matters worse, the shorts were on sale for $20 each the next day…not feeling very VIP!
Hello Lisa,
Thank you for writing a review! Your feedback about VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have been trying to get out of my membership for a year. I can't cancel it, or else I loose my credits. I can't use all my credits at once, cause the clothes look the same all the time. Please check out Carbon38 or revolve to get some ideas…your stuff is plain, and always the same, and if you ever do have something nice, you don't have sizes…customer service is not great, delivery on the slow side…. I honestly just want to cancel my subscription and be done w your company.
Hello Veronica,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Love the product, but not sure why I need a monthly membership? To get better price on a pair of shorts? With the monthly fee - it is the same price or maybe more... How many pair of shorts does one person order in a year? Seems like a strange business model, I most likely will not continue. I do like the product tho...
Hello Mike,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
Hello Mary,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
Website shows a lot of color options, but rarely are any of those color options available when i click on the item. Often i'm limited to 3-4 options based on my size selection (s-m). Also, i've tried many different legging options from fabletics - while the inside waistband lists the material, i. E. 'powerhold', it would be really nice if it actually listed the name of the tight, i. E. '7/8 oasis'. This way, if i find one i really liked, i can just see which one it was and order again.
Hello Kelly,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Whole membership is a scam that is not essentially clear when you make your first order. Customer service is nonexistent. Quality of clothes is not the greatest (Under Armour is way better).
Hello Samuel,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Overall my Experience returns are fairly easy at the stores and the website is easy to navigate however it comes to promotions it can be a little bit confusing regarding if you have a Fabletics account to credit you cannot use that
Hello Laura,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
Hi. I love that pant but wish make 34 inch too because my leg little longer than 32 inch. Yes I did click tall and 32 in. I wish have 34in
Hello William,
Thanks for sending your review! Your feedback about our product sizing is important! We would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashtin,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you to further assist you with the status of your order.
Best,
Bella