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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was expecting an email to skip the month and did not receive any email or communication whatsoever until after the payment was taken and then notified I have a credit.
Hello Kaitlyn,
Thank you for your review. We are sad to hear that you are did not receive an email to remind you to skip the month. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I sent items back to be exchanged weeks ago and still have not received the new items.
Hello Lucas,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have not yet received your exchange item. We’ll be sending you a private message right now. Thanks!
Best,
Clark
These leggings are new to my wardrobe, can't say enough good things about them! The higher rise waistband is super comfortable and the fabric seems to deflect my dogs hair a bit better than my other leggings do which is fantastic. I wear leggings everyday for work and am also very active outside of work so they get used a lot! I highly recommend these leggings!
Hello Ryleigh,
We are glad you are enjoying our leggings! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The product is great I don't like the membership I called and specifically said I DONT want the membership and the was charger 60 dollars? I would like a refund or product in return. I would continue bye if this membership $#*! was not a problem
Hello Jodi,
Thank you for taking the time to leave a review. We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you right away for further assistance.
Best,
Zeth
Hi, I'm trying to log into my account but the page keeps frozen. I can't keep buying nor communicate with you. It's not a good customer policy.
Hello Mariola,
Thank you for your review. We are sad to hear that you can't access your account. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Great quality clothes but shipping takes forever. It's been 2 weeks and I've yet to get my order.
Hello Anya,
Thank you for your review. We are sad to hear that you are did not receive your order. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Experience has been good so far. Not perfect, but above average.
The pants fit great, I just wish you all had more length selections because I feel like I'm in between sizes. I don't want to have to buy a size up and get them altered. That will cause me to look at other brands.
Hello Cody,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The employee I worked with was very helpful to find what was pared up and find things in my size. The other employees also helped if I had other questions. They worked well as a team. My husband was also able to have a seat while I was being helped. With spring and summer coming I would like to see some running shorts.
Hello Hilary,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Sent the wrong leggings twice. So far. Also, I'm not. A fan of high waisted and ultra high waisted leggings. Not much options after that. The site shows too many options that are sold out.
Hello Cheryl,
Thank you for your review. We are sad to hear that you are not happy with our selections and receive the wrong item. We're sad to know that you have encountered an unpleasant experience with us. We’ll be sending you a private message right now.
Best,
Clark
The sizes with the online orders are never good
And that is frustrated
Not able to get the colors I prefer and most of the colors are not available in stores
Hello Edson,
Thank you for your review. We are sad to hear that you are not happy with our selections of sizes and colors. We're sad to know that you have encountered an unpleasant experience with us. We’ll be sending you a private message right now.
Best,
Clark
The quality is good. There is a short inseam that is offered. My negative is you have to subscribe and that's 50 bucks a month. That's pricey and you only get 1 credit.
Hello Randy,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and the credit charge. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best Regards,
Clark
Their clothes are overpriced but shipping on a schedule is convenient.
Hello Tiffany,
Thanks for your review of our shipping process! Your feedback about our product pricing is also important! We would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I actually wanted to send this sooner. I have 3 pairs of leggings where the seam is unraveling. I have photos. I spent so much money and did NOT wear during covid. Hand wash and hang dry. My seamstress doesn't know how to fix them. Can someone get back to me or help me?
Hello Lisa,
Thank you for your review. We are sad to hear that you are not happy with the quality of the item. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I love shopping at Fabletics; they are one of the only places I buy workout leggings now. I love Fabletics because they offer different compressions for leggings and bras, but they never skimp on style and comfort. I think I've only ever returned one thing, and have only had one defect issue with a product that was immediately resolved (they sent me a brand new pair, free of charge (no shipping fees!). They are always prompt with their deliveries, which says a lot, and their customer service is actually very helpful. Their sizes are also true-to-size for most everything, which is such a blessing when shopping online. I definitely will continue to shop Fabletics for a long time!
Hello Jodi,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have been disappointed in the style choices for the past 4-5 months. It simply has not been appealing to me. And, the items that I do find myself interested in purchasing when I go to select they are no longer available.
Hello Lori,
We are sorry that you are not pleased with the style of our items. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Great I order only what I love and let points build up if I don't. I love that the have tons of new stuff.
Hello Becky,
We are glad you are enjoying our products! Thank you so much for loving our brand! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
When I walked in the store not one employee offered to help me I needed to exchange sizes and couldn't find the item or size I needed. In the end I had to go up and ask them to help me myself and she seemed annoyed.
Hello Jessica,
We’re sorry to hear about your negative experience with our Fabletics retail store. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I love the options but the main prices I want are not covered with my credits or don't come in long.
Hi Samantha,
We appreciate your feedback on using your credit! We will be emailing you right away for assistance.
Best,
Cathy
I love the products, the leggings are literally the best leggings on the planet… but I have tried several times to cancel my membership that automatically charges me every month unless I remember to skip it, and I have never been able to. I've tried canceling through the app, calling, chat with a representative, emailing the company and I just get the run around. I hate it. I would continue to purchase their products, I just don't want the membership.
Hello Caanen,
We're extremely sorry that you had to face such difficulties in canceling, problems in customer service are not something we are known for. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Megan,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth