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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Two thumbs up
March 9, 2022

My daughter and I were met with great customer service, friendly smiles and they even helped us shop when needed help finding particular items. Thanks Roseville Fabletics in the Galleria Mall!

Date of experience: March 9, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christina,

Thank you very much for such a great review! We really work hard to provide the best service that we can. Have a great day!

Best,
Renz

Texas
1 review
0 helpful votes
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Have Not Received My Order Once Again
March 8, 2022

This is not the first time that I have ordered from Fabletics. I am a member and pay monthly for the member servcies. However, this is the second time out of the three times that I have ordered from here that the order must have gotten lost or something. For one, it said "your order should get here tomorrow" 6 days ago. Then, when I check my tracking information, it says that it is somewhere in Irving TX ( a city I don't even live close to) and it says "Delivery date information will be available once details are provided by the carrier." So, I would like my order to either be delivered and if it cannot be then I need a refund. ASAP. This is outrageous that almost every time I have oredered something happens to my order. If i do not recieve either my order or a refund, then I will not be doing business here anymore and will cancel my membership indefinitely.

Date of experience: March 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angelina,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

Maine
1 review
0 helpful votes
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Way too expensive
March 8, 2022

A point costs a lot... like $50. And then they offer you a pair of socks for an entire point?!?! The point system needs to be reviewed. When $100 items are on sale for half off, they won't let you buy with a point... you will need to cough up the cash... this too makes no sense.

Each point should reflect the dollar amount, no arbitrarily assifn a point or even two to most items.

Date of experience: March 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

We apologize that our service did not satisfy your expectations. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

Texas
1 review
0 helpful votes
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Resolved Issue Immediately!
March 7, 2022

Customer service was quick and easy! I only washed my leggings once and the stitching stained. I was worried they wouldn't replace them, but it was so easy to resolve I'm happy I called. They sent me a replacement pair immediately.

Date of experience: March 7, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carly,

Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end. ❤

Best,
Renz

New York
1 review
0 helpful votes
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Great product - great service
March 7, 2022

This was a great product/gift for my athletic son who teaches physical education.

Date of experience: March 7, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kim,

Thank you so much for taking the time to write such a wonderful review! We are proud to provide the highest quality materials for our products.  We're delighted to receive your compliments and appreciation! Have a fabulous day!

Best,
Renz

GB
1 review
0 helpful votes
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Impossible returns
March 6, 2022

I have been trying to return 3 items since 4th of January. 10 collections have been booked now and Hermes have failed to appear at any of them. Customer services solution each time is just to book another collection! That is clearly not working, how many days do i have to waste sitting at home waiting for Hermes? Fabletics have had my money since December 12th and i want it back. Pathetic customer service and returns process, won't be buying from ever again. I have opened a chargeback with my card company, as it looks like that is the only way i'll get my refund.

Date of experience: March 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nicola,

Thank you for the feedback! We are sorry to hear about the poor service you have experienced with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you immediately to help resolve any concerns you have.

Best,
Jane

Georgia
1 review
0 helpful votes
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Poor Fit
March 6, 2022

I got 2 pairs of the shorts with liners in them. They constantly feel like their coming off or falling down when I bend over working out, which is fairly often. A size smaller and I probably wouldn't be able to bend over cause the liners would be so tight. They have no drawstring which makes it worse. The t shirt I got looks like it was on a hanger for years even after washing. The necks all stretched out while the rest of the shirt is snug. Extremely disappointed with quality and already cancelled membership. Your first order you get a good discount but not worth it. Paid $55 for 2 pairs of shorts and a t shirt I'll probably never wear, not worth it.

Date of experience: March 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you immediately to help you further.

Best,
Jane

Colorado
1 review
0 helpful votes
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Horrible Customer Service
March 4, 2022

This company is a scam! Do not buy from them - they have some very hidden fine print. Their sizing is so off so if you order from them online without trying things on you might just get stuck with items you can't even wear! I went online to make an exchange looked through my options, went back a few days later and then my items said no longer were Not eligible for returns or exchanges. At the bottom of the page it then says I had 3 more weeks to exchange or return. When I reached out to them I was then told my items were final sale. All so interesting since I had already went to the store and exchanged one of the items. They apparently just make things up as they go along. This is one of my orders - I have 3 that this happed on. Hope someone on eBay wants these unusable items so I can gets something back so its not a total loss!

Date of experience: March 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sarah,

We hear you! We are sorry you had a frustrating experience recently. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

Canada
1 review
0 helpful votes
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I joined fabletics, thinking this would be a great place to get yoga wear. The experience is terrible. You essentially pay $79 per month for 1 member credit, which you can use towards their clothes; but the clothes go on sale often, however, you only use 1 member credit towards one item such that you actually end up paying $79 or 1 credit as a member for legging that cost, for example $30 on sale as a non member. So as a member you technically just pay more. I've had shipping not arrive and marked as arrived; custom service is not helpful. Quality is absolutely terrible; wont survive the first wash and don't even think about taking any of the leggings to hot yoga, unless you wish to have all of the sweat seep through, specifically what you'd want yoga clothes not to show. Further, when I tried to cancel my membership, two agent hung up on me before I was able to finally get rid of the membership. Pretty terrible. Very disappointed.

Date of experience: March 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sandra,

We are very sorry to hear that you are dissatisfied with the quality of the item. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Curacao
1 review
0 helpful votes
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Purchase satisfaction
March 4, 2022

Everything i have bought thus far, from sports Bra to coat, have met my expectations.

Date of experience: March 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Karen,

Thank you for your review. We are happy to know that you are satisfied with your purchase. Have a fabulous day!

Best,
Renz

California
2 reviews
0 helpful votes
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Walk into Bellevue WA store as I needed some black leggings. Paid full price non member
1. Over priced
2. Don't last 3 times I've worn them and they are coming apart at the seems. No it's not a small size they are the perfect size
Will never ever buy these again

Date of experience: March 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

We apologize if the quality of our products fell short of your expectations. Our member services team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Texas
1 review
0 helpful votes
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Jazmine was GREAT
March 2, 2022

Jazmine was very helpful. What I wanted was not available in the university park store, so she searched online and found the items and had them shipped to me.

I should also mention, I got my Christmas gifts at the same store and Pat helped my sister find the right size because my gift was too small.

Date of experience: March 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Jordan,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy

Florida
1 review
0 helpful votes
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I've exchanged quite a few items in store cause I ordered them online and they were not the right size for me and they were always glad to help and made the process as comfortable as possible. Beside, I can attest to the quality of their clothes. I've been wearing them for a year and a half and those items still look and feel almost new. Prices, specially when there is a deal (and they almost always have a deal), are way better then the competition.

Date of experience: March 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Johanan,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Cathy

Michigan
1 review
0 helpful votes
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Wonderful experience
March 2, 2022

Great products and great prices. Truly appreciate how promptly I received everything I ordered too.

Date of experience: March 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Michelle,

We are glad you are enjoying our products and services! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Zeth

District of Columbia
1 review
0 helpful votes
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I have made a few purchases and I love the items once they are received. However, the shipping seems to be delayed often.

Date of experience: March 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Rashad,

We are glad you are enjoying our products! Your feedback about our shipping process and delivery timeframeis important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Florida
1 review
0 helpful votes
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Love the outfits!
March 2, 2022

I really like having sets that go together. Don't have to waste time putting outfits together that look great. Pockets on the pants are truly a bonus! The best part is how versatile the clothes are, they're not only for working out, I'm a fan for sure!

Date of experience: March 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Marvelis,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

South Carolina
1 review
0 helpful votes
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I ordered the define high-waisted 7/8 leggings in Tie Dye Trip during a half off sale and I couldn't love them more. Quality material, beautiful colors, and half off!? What's not to love!? And they were delivered to my home within five days.

Date of experience: March 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Wendy,

Thank you for your review! We are happy to hear that we were able to meet your satisfaction when it comes to online shopping. Thank you for sharing this with others that you love our services and products.

Best Regards,
Clark

Illinois
2 reviews
0 helpful votes
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Very happy
February 28, 2022

I love the fit and quality of the garment, It was so easy to order and they came every quickly. I love doing all my house chores and daily things in the outfits.

Date of experience: February 28, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Pat,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a fabulous day!

Best,
Renz

Pennsylvania
1 review
0 helpful votes
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Poor customer service
February 28, 2022

I ordered two pairs of the skinny pants. The company sent 1 skinny and 1 boot cut. I'm sending both back and I cancelled my membership.

Date of experience: February 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Trenise,

We truly apologize if you received the wrong item on your order. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Colorado
1 review
0 helpful votes
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Meaningless service
February 26, 2022

Please never order from Fabletics. Firstly, I ordered from here because i would like to try the new brand but unfortunately, it took like over a week to response where is my order then after that my order was cancelled for no reason the i explained all of then to the agent and after that i ordered again from here secondly so i have to wait like 2 weeks again to get my order but the order that i got is totally wrong. Then i have to talk with the agent again and that agent is like totally halirious because all of the things that she said are that she cant even do anything… i was like so $#*!ed up. All of the things that i can do is to wait like another 2 weeks to get my freaking order for 2 pants. When i said, can i get refund for that? And she said that i have to go to the post office and replace my order back. I dun have time to do it and also, it is really hard for me to do that thing… When i said that i am going to write a review on your page, she seems like she doesnt care about it lol

Date of experience: February 25, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Aung,

We're sorry to hear that you're disappointed with the services provided by our Member Services team. We are constantly striving to meet our members' needs to the greatest extent possible, and we will be contacting you for further assistance.

Best,
Bella