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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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My experience with fabletics has been very good, I don't have any complaints the customer service people have been very cooperative and understanding toward my questions or concerns. I recommend fabletics to all my family and friends.
Love the leggings! The site has screwed me a few times when I skipped the month but it somehow didn't register and I was charged. Other than that, love fabletics.
Hello Savannah,
We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
For the last couple months I have been charged the monthly fee regardless if I skip the month, or buy something. I called regularly to get money back and was told it's a system glitch. Again I was charged twice - this months and last month, despite buying items
Hello Emilia,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the charge. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
All of the outfits I've ordered from Fabletics has fit me perfectly. I am an xxs so it's always hard for me to find workout clothing that fits and functions the way it's supposed to. I never have to worry about the fit with Fabletics! My monthly subscription gives me a new outfit to look forward to every month!
Hello An-Hoa,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best.
Renz
I love my new work out clothes and how it feels and how the clothes look
Hello Denika,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I went to the anniversary sale and was lucky to receive the free bag. The store was crowded but I still received great customer service while trying on items and needing a different size to buying my items that included ordering an item in a correct size. The ordered items was received in a timely manner.
Always great customer service!
Hello Terri,
We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I had a problem with an order placed online. The customer service team was extremely rude and told me there was nothing they could do and it was not up to them to fix the problem and make me happy.
I had to go to a stand alone store in San Antonio to get my order fixed. The In store team went above and beyond to make it right for me. Since then I only do my shopping in the San Antonio store. The one on one customer service in store is outstanding.
Hello Diego,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It is not reasonable to take a monthly amount pf money. I did not know that you will take it. Even if I want to cancel it, it has to be in a specific date!
Hello Abdulziz,
Thank you for writing a review! Your feedback about monthly payment is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I joined fabletics to get all the great workout clothing however since joining when I go onto site to order most everything I want is out of stock. This is why I'm canceling my membership
Hello Danielle,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the selection we have online. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics team is perfect and very helpful, I have called several times and every-time I got a very nice reply for what I needed.
Hello Marie,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I love my leggings but the shipping situation is insane. It take a month plus for a pair to get from atl to east Alabama-a 90 minutes drive at most. I get shipping can be messed up but four orders in this has happened EVERYTIME
Hello Vivianne,
Thank you for writing a review! Your feedback about the shipping is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love all the clothes I get from fabletics…great quality and great prices!
Hello Amy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I'm very happy with my purchase and how their garments fit. I have recommended my daughter who is a new customer and also very happy.
Hello Blanca,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Not a huge selection to make membership worth it. Website is often glitchy which makes purchasing difficult
Hello Emily,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered a legging and after few days i see different charges on my credit card when i called them they told me that there is credit on your account which u can use it. They told me you are VIP customer so there will be charge every month on your credit card as a credit for you to use. Why would i need to purchase gym leggings every month. They give you leggings for good price and than they charge your credit card without letting you know…. Very unsatisfied will never order anything from them..
Hello Preet,
Thank you for writing a review! Your feedback about the credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered a long skirt that had a tight band at the waste that was unflattering, and general tight skirt (I'm a xs-s and ordered a small). The pants I got went up too high and rolled down, even though some of the reviews raved that these pants didn't do that, unlike other Fabletics pants - the fabric was soft and comfy though! I ordered a sports bra too which had no support, it's definitely more of a lounging crop top. But I kept it cause it's pretty comfy!
Hello Megan,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the quality and sizes of our items. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love fabletics and have many clothing items from them. My only complaint is that there is no petite sizes. I'm 20 and 5'1. The high waisted leggings come up too high on me and the jackets come down way too low. I purchased the trinity jacket but once I tried it in it was way too long. I was very disappointed and turned to Lululemon because they have a cropped jacket that comes down at the appropriate length. I would love to stay with fabletics only so is you could make petite options for those of us who are smaller that would be awesome! Thank you!
Hello Brooke,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
I never in a million years thought that my order would be cancelled only and only because my billing address is listed as one thing and I was shipping merchandise to my alternate address in another state. To add insult to injury not only was my order cancelled but my account was suspended for what will be 72 hours. Who do FABLETICS think they are... its best I take my business elsewhere and spread the word. I've spent thousands of dollars with this company.
Hello Ross,
Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I received an email from Fabletics with a discount for a new purchase. I made the purchase, then found out that through the very fine print that i had signed up for a monthly membership. I tried cancelling my membership, every time i talked to an someone and informed them that i wanted to cancel, they would hang up on me. It took 6 times to call before they let me cancel my membership. These tactics make them a total fraud. I then cancelled my payment on paypal and emailed the BBB on this company. I can't believe Kate Hudson is actually a part of this fraudulent oversees company that send poor quality merchandise and over reaches with the membership.
Hello Chris,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
They say they do not have my card info but charges come every month. I was asked to provide my email address and was told it was not on file. 5 minutes later, I received an email asking how good customer service was. They pass you to several customer service and each person asks you to repeat your information, and at each person they pass you to, a NEW info is asked, on top of all the previous. First, they will ask for the first 6 numbers is your credit card. Next person asks for the last 4. Then you get passed again... A SCAM! BEWARE! They have been taking money from my account for months.
Hello Ross.
Thank you for writing a review! Your feedback about charges is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katelyn,
Thank you so much for loving our brand! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth