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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Ordered a bunch of shorts. Two of them did not fit right, so I sent them back for an exchange. After roughly a month and half or so waiting on the exchange pairs to arrive, I received an email notifying me that my exchange had been canceled and I would receive store credit. I had bought the shorts with the new member promotion, so they were relatively inexpensive. I was given roughly half the retail value of a single pair as credit. Not even enough to get another pair, much less two. After settling on just ordering another single pair, and waiting about a week, I got a notification that my package was delivered. It was not. Please, if you have to return anything here, don't even bother trying. Sell on Facebook marketplace or take the loss, it's not worth the time and patience.
While some of the selections are nicer than others, the prices are too high in everything. The app is wonky and I hate using it. I'm trying to find a way to review recent purchase before item in a different size disappears. I'm trying to return but can't get the return label without a review. Their items are nicer quality than most brick n mortar stores but as I said earlier they are overpriced
Hello Sandra,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and mobile app. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love the styles and colors of fabletics my favorites are the oasis and pure luxe
Hello Lora,
Wow! Thank you for such a wonderful review. We appreciate your time to share how satisfied you are with our products. That is what we always aim for your satisfaction.
Best,
Bella
I really liked the fabric that my friend got, when she ordered from here. I ordered five pairs of leggings in December, since it was cold. I was hoping that they'd be made out of the same fabric that my friend had, which was more of a cotton feel. My friend had cut the tag off of her leggings, so I couldn't see what they were made out of. I spent hours online trying to decide between all five fabrics that they have. Their descriptions are vague, and it's hard to tell what they will feel like. I ordered them, but was disappointed with the fabric I ended up with. It felt like latex, and it was really uncomfortable to wear. It pinched and didn't sit right on me. It's been three months since then, and I'm still having this back and forth with them. I've exchanged them, and the fabric wasn't much better. I just sent back the second order of leggings, so I can get store credit. They won't let you return in store if you order online, which I thought was weird. I didn't even know at the time they had a store, so I thought I had to order online. I wish that I had known, because then I could have just felt the leggings to find the right fabric. There were a lot of other issues that I had, but I don't feel like complaining that much. (Calling the customer line and they'd just hang up, not sending return slips, unnecessary charges, ect.). The leggings are great, but I'd go to the store if you want to save yourself some hassle.
Hi Miranda,
We appreciate your feedback on your online shopping experience! We will be emailing you right away for assistance.
Best,
Cathy
I absolutely love the workout leggings! They do not show your butt or underwear underneath. They are the absolute BEST I have ever used.
Hello Vanessa,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a fabulous day!
Best,
Renz
All of the exercise clothing I have received has fit, is as I expected, and is durable.
Hello Susan,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
Every shirt, pair of pants or shorts that I've gotten have been exactly what was advertised.
Hello Clyde,
T’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I went to the fable tics a the mall and they bagged the wrong size now I have to go back to the store
Hello Kecia,
Thank you for the feedback! We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Our Member Services Team will email you immediately.
Best,
Jane
Anytime I place an order I'm never disappointed, I love the high waist tights and medium hold sports bras
Hello Jasper,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Hello Liisa,
Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!
Best,
Jane
Very informative of what I needed and very polite with what I needed to be done.
Hi Stephanie,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
I think Fabletics has some of the cutest workout clothes available. The shipping is pretty quick and customer service has been great.
Hello Krista,
We are happy to know that you had a great shopping experience with us! We always make sure to make cute and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I love the feel of the clothes from Fabletics. I was a little unsure of how the fit was due to the fact that you cannot try them on
Hello Ryan,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Recently I had to return some items twice. Fabletics made the process very easy!
Hi Jackie,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
I've had a monthly subscription for some time now. I find the clothes to fit unpredictably; a medium in one shirt fits like a large, while a large in another fits like a small, so ordering sizes hasn't been the easiest.
Hello Nadine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
Out of stock items were allowed into my cart. Consequently at the time of check the order was not accepted. Customer service had to be contacted and the process took too long.
Hello Lucy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The perks of the VIP membership are amazing. Pay $50 for monthly membership and you are rewarded 1 membership credit which can be used to redeem up to $80 of product!
Hi Emily,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
I love Fabletics clothing. The leggings are super soft and comfortable. I enjoy the style and selections. My only problem is the length of time items take to arrive. I'm STILL waiting for this order to arrive!
Hello Marlene,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you you right away.
Best,
Chad
I was charged $40 for being a "VIP Member" when I had already cancelled my subscription. Very disappointed.
Hello Jasmine,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the charge. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Doesn't matter If its in person or just online it's always awesome!
Hello Yasmine,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hunter,
Thank you for your review. We are sad to hear that you are not happy that your exchange order was canceled. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark