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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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XL people do not look good in white and other light colors, our cellulite shows. We want to walk to lose wait but we don't want our legs looking like they are a bowl of cottage cheese has been shoved into our leggings.
The app takes forever to load and forever to change pages. I love fabletics but the desktop version works much better than the mobile app. The navigation could use some work.
Hello Cassandra,
We are very sorry to hear that you have encountered a problem navigating our mobile app. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was happy to buy some new Fabletics shorts a couple months ago, and really like the quality and the feel. But a month later I'm charged $50 for a membership I didn't knowingly sign up for. When I'm on a check out page on a site, I'm very aware of unchecking any boxes that ask me to become a subscriber, member, or to get promo emails. That fact I didn't see that I somehow signed up for a membership makes me think it was intentionally made so I that I would overlook it. So, I had to waste my own time calling their customer support to get a refund and cancel my membership. Side note: the audio quality of that call made it very difficult to hear the person on the other line, which just added to the frustration of my whole experience. I didn't feel valued by Fabletics. I just felt they wanted me for my money. I work closely with one of Forbes "Top 20 Speakers You Shouldn't Miss." And he helps companies learn how to be FOR their customers. Fabletics seems quite unpracticed at that. I'll gladly spend more money if I have to for a better experience with a company like Lulu Lemon, even though they're more expensive.
Hello Jake,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered a pair of leggings in October and a friend noticed that there was a hole in them right where my bottom is, they are black leggings so the hole was easy to see against my light skin. I contacted customer service to get a replacement but it was over the 90 day period so they would not replace the damaged item. I have several pairs of leggings that have lasted me 5-6 years and these took 4 months to develop a hole. It was in an odd spot too, center of my cheek area. Not a place that rubs or gets damage often. Seems like bad quality to me. I cancelled my vip and will not be shopping with them again.
Hello Sarah,
We are very sorry to hear that you are dissatisfied with the quality of the item. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The product itself is good. Although I find the sizing to be inconsistent. I am a small in one pair but should be a medium in another pair. I ordered at the end of the month and my membership fees were charged before I even received my order to know if I wanted to proceed with the membership or not. Given the sizing inconsistencies I want to cancel my membership and don't see a button to cancel.
Hello Randie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the charge. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Just upset your product is way under standard for the Price I paid!
Hello Jayne,
We are very sorry to hear that you are dissatisfied with the quality of the item. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I am pleased with the quality of the products, but the shipping is garbage. Things always say they are arriving on a certain date, then that date comes and goes and there is never an updated arrival time. So then you are just waiting around wondering when things might show up.
Hi Nick,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be emailing you right away for assistance.
Best,
Cathy
I was about to cancel my subscription because I had been charged the recurring monthly fee and missed my chance to skip the month. When I reached out we were able to set up email reminders to skip and I kept my subscription.
Hello Bailee,
Thank you so much for keeping your VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I am a convert from Nike and Lululemon to Fabletics. The quality and styles are above par compared to other items.
Hi Mark,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
Customer service kept me appraised as to how my order was progressing
Received product in timely manner and received great compliments when wearing them
Hello Terry,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I love their workout outfits. They fit perfect and are true to size for me. I love that you are able to skip a month option on their membership. Their website is very easy to use and very convenient for quick purchase or skip a month. Love it and highly recommend it!
Hello Maribel,
We are happy to know that you had a great shopping experience with us! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I love my new 2 piece outfit. Both pieces fit well. It's nice to finally have well made plus sized exercise gear!
Hello Jennifer,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
Super great besides finding skip a month, you guys make that difficult. I bought something before the end of the 6th and still got the $50 charged to my card making it a $150 day. I didn't have that kind of money and if you guys had made the button easier to find i would've been all okay
Hello Madison,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with our skipping the month online. We’ll be sending you a private message right now. Thanks!
Best,
Clark
The delivery deadline of my order was 3 days ago and nothing arrived and I can't even track my order, a complete mess! And the worst thing is that on the website I can't even ask for a refund, why only give me the option to return it, but I'll return something I didn't receive
Hello Thais,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics has fantastic quality in items that will last. The clothes are practical, comfortable and have style! Having an active job I am able to be professional and stylish!
Hello Maura,
Thank you for your review. We are happy to hear that you are happy with our product quality, style, and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
I signed up for a membership a few months ago because it seemed like you had quality clothing, which you do. However, navigating your website is a huge problem. I've had multiple instances where I can't check out. Once when I finally was able to checkout I ordered the wrong size, brought the item to a store to do an exchange and they ordered me a completely different color. 2 months waiting for a pair of pants that ended not being what I wanted at all.
You cant cancel your membership online either or if you can it's so we'll hidden I haven't been able to find it. Ultimately I wish I never signed up for a membership. Been charged for membership credits I haven't been able to use because your website won't let me checkout, get the wrong items the one time I have used it and can't even easily cancel the membership. Unbelievably disappointed.
Hello Chris,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every thing I got in this website is awesome, the fabric is good quality and I love the designs.
Hello Edith,
Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!
Best,
Jane
The application has some helpful programs. The only problem I experienced is having to do classes on my phone. It's not optimal.
I'm also trying to figure out how to return an item that was too large. It almost seems that keeping it and taking a loss on a resale will be easier.
Hi Amanda,
We appreciate your feedback on our mobile app and with our return process! We will be emailing you right away for assistance.
Best,
Cathy
Hello Alex,
We are glad you are enjoying our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I have called several times now to cancel my subscription but every month I still managed to be billed. When I do check out the inventory on the site, there is not much of a selection to chose from. The only colors that seem to be available, in practically every style of leggings, consist of; black, beige/cream, with an occasional neon lime green or lilac. I dress my three year old daughter in lilac colored leggings…. Just saying.
Hi Corrine,
We appreciate your feedback on our selection and with the VIP subscription! We will be emailing you right away for assistance.
Best,
Cathy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Denice,
Thank you for taking the time to write a review! We'd be happy to assist you more with your concern about our lack of style options. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz