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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The items I bought fit perfectly and I totally love them! The delivery was fast too. Overall, it was a rewarding experience.
I absolutely love the products. My unsatisfactory review rating is about the VIP membership. It states you can skip whenever you want (providing it's before the monthly charge happens) but I have tried twice & neither time was the "slip this month" button operational. I will probably cancel Ash together because it doesn't work like it should & I just won't pay full price. Disappointed!
Hello Nicole,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
Helpful courteous assistance with my return. Answered question in timely manner
Hello Jennifer,
Thank you for the wonderful review and for taking the time to share your awesome experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Not happy with the pants i purchased, and really not happy with the recent grey shorts I purchased. I preferred the old style as they were better for working out.
I also forgot to skip the month multiple times.
Hello Chris,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The pop up shop was at my daughters' cheer competition and the associate who helped me was amazing! I have an account with Fabletics and had a credit on there she told me I could use towards the purchase which was great! I love Fabletics and now my daughters do too!
Hello Kayla,
Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!
Best,
Dean
It's fine. Sometimes it takes a while to load pages and I end up leaving but I come back bro like the clothes.
Hello Christine,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I appreciate that Fabletics released a shopping app instead of having to always use the website, but it's not very user friendly. There are no size filters and ALL the leggings are listed individually instead of one listing for each type. It's a lot to scroll through
Hello Erin,
We are sorry to hear that you're having a hard time navigating the mobile app. We will be contacting you right away!
Best,
Dean
I'm disappointed with fabletics lately because when I go to use my monthly credit, what I want is usually out of stock. Even a simple pair of black leggings is hard to grab
Hello Lauren,
Thank you for writing a review! We are sorry to hear that the items you like are sold out. We will be contacting you right away!
Best,
Dean
I've not received my last 2 orders. I get emails saying it's being delivered the next day or that it's been delivered. But, I still have received nothing. I try to contact through chat and it's always closed. I'm going to keep trying to get ahold of them.
Hello Korie,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you right away!
Best,
Dean
I feel it is difficult to find an item/outfit that I like to use my credits on. I am often threatened with expiring credits, which I feel isn't fair. On the occasion in which I do find an outfit I like, there is a 90% chance that one of the pieces will not be available in the size or color I want.
I recently purchased a navy outfit and the pants are ill fitting and very thin. Since I ripped the tag off of them, I am now married to them, so they will sit in my drawer collecting dust.
Hello Jessica,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you right away!
Best,
Dean
I didn't like it feels like kid size didn't even fit to me
Hello Jasveer,
It is with great regret that we received your feedback regarding the sizes of the items we have online. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The customer service rep knew exactly how to handle my situation. But clothes are to expensive and it takes to long to receive your order.
Hello Kelly,
Thank you for writing a review! We would love to assist you further with the concern you had about the price and delivery. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Great experience. Sizes were in stock. Prices were great!
Hello Martin,
We are glad you are enjoying our products and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
Do not get involved with this company. I continued to skip months and was charged anyway. I never received credits they essential were stealing my money. When I finally called to dispute it they did NOTHING, my credit card wouldn't even credit it back to me. I was charged for over a year and never received any items. Such a scam
Hello Ross,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the charge. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love Fabletics! The quality is always great, they fit perfectly, and feel great on!
Hello Tammra,
We’re so happy to hear you’ve had a great experience with Fabletics. We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
So I return items to have them exchanged, it takes over 3 weeks to hear anything, and then I find out that my exchange has been cancelled due to the other size requested being out of stock. Now, it's been over a week and I haven't seen the refund. What game are you all playing?
Hello Mark,
Thank you for your honest feedback! We are sorry to hear that the exchange order was canceled. We value you as a member and want to make things right! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I used my credit to purchase some shorts. It arrived very quick. And the quality is amazing.
Hello Kadeem,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I am an avid yogi, and have always been frustrated with the lack of yoga clothing for men. Fabletics makes the BEST clothing for this. I have been so impressed with the quality of the majority of my clothing. With that being said, I have had multiple items that have had broken zippers within 3-5 times wearing the item. Even worse is the customer service provided. I've had multiple issues with customer service in situations where I've felt it would be very obvious that it was simply a damaged product that needed to be replaced. There seems to be an old school mentality of "deal with it", instead of a willingness to help solve your problem. As a customer that has spent many thousands of dollars over the last couple years here, I cringe at the thought of having to call and have someone speak down to me, like I don't deserve to be helped.
Hello Matt,
We are disappointed to hear that such a loyal customer had a bad experience with our products and services, and we offer our sincere apologies. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My leggings have all been amazing and held up very well compared to other name brand leggings which are too thin and don't hold you in as well (lulu!) I'm always very pleased with my orders!
Hello Sheena,
Thank you for making a review regarding the fitting of our items. We are glad that we were able to make you happy through your purchases. It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best Regards,
Clark
Always great customer service! I love the quality of the clothing and the options that come out every month!
Hello Carolyn,
Thank you so much for the awesome feedback! We are happy to know that you love the quality of our products and services! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beatrice,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean