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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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All the leggings fit this time. They're all so soft and fit great to the body.
I purchased a cardigan that I thought would be more structured. It was very nice but just wouldn't work for me. I put it in a box to return it but forgot to bring it to the post office. When I finally did get it to the post office, it had been a few weeks but Fabletics still gave me a refund. I am thankful for the generous return policy and excellent customer service!
Hello Kristie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!
Best,
Renz
Fast shipping and great product, love the app and the clothes. I can sit around the house being comfortable while also giving the appearance that I work out.
Hello Dean,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I kept my membership on the hopes they would increase their production but every time I look they are always sold out of my sizes and never seem to restock.
Hello Jazmine,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the availability of our product. Our Member Services Team will get in touch with you right away. Thanks!
I love Fabletics products. The bras and leggings are perfect for workouts but also provide comfort all day long. I can pair the leggings with a professional top and wear them to work, which helps provide me with the flexibility I need as a physical therapist but still look professional. I love the options and styles they offer and feel good in everything I've purchased. They also fit true to size, so I never have to guess about what I'm getting.
Hello Linda,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
The moment you come in the store the sale associate is very accomodating and helpful... it makes you really not to get out the store without buying an item from the store.
Hello Maria,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Everything that I have gotten for the website/store has been great and good quality. I will keep get my leggings from here.
Hello Doreen,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I've been trying to return an item I never received label with the return now I can't seem to proces the item again lady on the live chat wasn't responding for a long time after I gave her another email. I am so mad because the credit I pay for is costing me 60 dollars but your shorts are under that price so I lost money and this firm just uses subscription as the way of getting peoples money. Very annoyed. Can't wait to return my item and never order again
Hello Zuzanna,
It is with great regret that we received your feedback regarding your experience in processing a return. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love the quality of my outfit. The material is very comfortable and stylish.
Hello Katie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I like the first couple items I purchased. However, the last couple pants have been disappointing in quality. One pant arrived with a hole and the other was a light color and too transparent. I also notice the knees and butt stretch at the end of a daily wear and the color fades around the seams after washing bright or dark colors. I plan to cancel my membership soon
Hello Elizabeth,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Most of the outfits I received all really fit well and are supper comfortable. The only problem is that the pants seem a little more low rise then I prefer. The fabletics website is easy to use and is very user friendly. Everything comes in a timely manner, which is amazing being a Canadian. Love this site and will continue to use it for a very long time.
Hello Skye,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our pants. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
After three attempts of calling to request a return label knowing my information in my email still no success I was hung up on or calls were dropped off three times the items I received were gray stretch pants with the yellow drawstring not to my liking at all and I would like a full refund call takers dropped all three calls never successfully able to help me return my items and then I was charged this month another $49 for unwanted merchandise
Hello Tara,
Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I dunno how they do it but these shorts actually are the best. I bought one pair, and now I literally have 6 pairs, and a pair of pants too. Light, comfy, stretchy, and good value for money.
Hello Ed,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
Terrible. I never signed up for anything I did a one time purchase of the tights now you continue to take money out of my account. I don't want to be any part of this company
Hello Tanya,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have tried multiple times to order online and cannot get my cart to move to checkout. I have tried on multiple devices and o have called your customer service to report it. There have been many things in wanted to purchase but cannot get my cart to update
Hello Tina,
Our number one priority is your satisfaction. We're sorry to hear that you're having a hard time placing an order. Our Member Services team will be in touch right away to assist you further.
Best,
Dean
Just an overall great experience. The store was neat and clean. Very helpful staff that was eager to help. The products are great!
Hello Joseph,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Very surprised great fit and fabric. Will be a life long customer
Hello Nancy,
Awesome! We're happy to provide you with a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean
I've done two months of Fabletics, that's probably all I will do. I don't think what I get is worth the money. I wish I there were more options for outfits, maybe multi packs of sports bras, etc
Hello Sarah,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
U signed me up for a membership without asking also I receive wrong sizes for my bra and pants
Hello Sana,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
I bought something in November as a gift and somehow got on the VIP list and now I'm being charged every month for store credit. They won't reimburse me the credit. So now I'm stuck with store credit and it sounds like they are out of everything and website is down often. Not good
Hello Joanie,
We appreciate the feedback you shared! We're sorry to know that you dislike being part of the VIP membership. Our Member Services team will be contacting you right away to further assist you!
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy