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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Good selection of colour and prints.
Great price for quality material
There are not a lot of of choices that you are able to outfit together, I do not like having to just choose anything to use my credits.
Hello Misty,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Called to reverse monthly auto-charge because I wanted to skip the month, rep advised I'd just missed the window to skip however he'd process a PayPal refund which I promply received.
Hello Michele,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I would like to cancel my membership and that can only happen by phone, not transparent
Hello Jane,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Your feedback about member credit usage is also important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I was suckered in to the membership because it's such a good deal. However, the selection as of late has been limited for bigger bodies. The only option of a black athletic piece of clothing comes in the form of biking shorts. I haven't been able to find black leggings for the past two months. As a bigger woman, I struggle with dimples on the back of my thighs and colored leggings tend to emphasize that. I have credits that I'm holding on to because I can't use them.
Hello Alexis,
Thank you for writing a review regarding the availability of our products and your credits. You opinion is important to us and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away.
Best,
Mary
I exchanged a purchase because I needed to change the size. Its been almost three weeks and I have still not received the product.
Hello Shawn,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your exchange order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been a member for over two years now and have really enjoyed the quality of clothes that I have received from Fabletics. I use them often for my workouts and everyday wear. I like being able to see how the clothing will fit on different body types and the wide range of clothing beyond leggings (bras and outerwear).
I find it challenging to find descriptions of the legging types, especially how the style-type has changed through the years and trying to find comparable styles to what I have previously purchased. Availability of colours and sizes is challenging to say the least. I also very much dislike the subscription business model. I don't need clothes every month and find it to be a huge annoyance to have to opt-out every month and/or risk being charged a credit. This model would be one of the only reasons I would discontinue shopping at Fabletics because otherwise their clothes have been fabulous.
Hello Jill,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My orders were always quick, affordable and gorgeous! I absolutely love, love, LOVE this line!
Hello Jenn,
It’s great to read your feedback and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Mary
I have really enjoyed the items I have received from Fabletics. The one thing I do wish was that items are sold in CAD dollars to Canadians. After exchange rate is applied to the well-priced items, it makes items not really worth the cost in the end.
Hello Melanie,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I love the way the pants fit and how comfortable the clothing is, but also how good they are for working out. I recommend buying from this amazing store!
Hello Ross,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Mary
They charge you every month $69.95 but never send you any product or a refund!
Hello Leanne,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the charge. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hi,
I haven't opted for a VIP membership but they deducted 49,95 euros without any notification. Refund my money. This kind of behavior is inappropriate.
Thanks,
Best Regards,
Kamaldeep
Hello Ross,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have no idea why someone would sign up for Fabletics vip program. I didn't even know I did when I made my first purchase with them. I just discovered this upon looking at some recent credit card statements. Pay $50/month just to get customer service that should be provided for free? And after seven months of paying, I still don't have enough vip points to spend in the store? I feel scammed, cheated, and stupid for falling into the trap. When you make that first purchase with them, be sure to look at everything at checkout so that you're not suddenly charged $50/month - for nothing! What a joke.
Hello Ross,
Thank you for taking the time to share your thoughts on the VIP Membership with us. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The store in Southlake TX, is where I shop happy, but the one's who works behind the camera, online, cart watcher's I'm not happy with. I put stuff in my cart to view because I can't see clearly, so when I do get the chance to shop I spend my money in the STORE I love, I can show someone what I'm looking for. Online just stop that. Yes, my cart was reserved for me. I would like to cancel my membership. Thanks
Hello Shirley,
We sincerely apologize if you are not happy with your online shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The person who helped me was great and was able to check online and give me some good recommendations
Hello Rebecca,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
Best,
Mary
I literally ordered something March 15 and still haven't received the package. I have ordered once before and the same issue. Also the shorts are trash.
Hello Justin,
Thanks for sending your review! We will be sending you a private message shortly to discuss further your product and shipping experience.
Best,
Bella
The "One joggers" came out and tried getting them in the coral blue color, but the website wouldn't allow me to use a member credit for them. After calling customer service all they said was there's nothing they could do and that the problem would be fixed within 48hours. Upon asking for an email verification after the problem was fixed for my support ticket they said they don't do that and I will just need to check back periodically to see if I can use a member credit for those pants.
Hi Darius,
Thanks for your effort in writing a review! We are sad about the negative experience you had in using your credit. We will be emailing you right away for assistance.
Best,
Cathy
Hi Julie,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Don't fall for the new customer discounts. They hit me with a $50 year long membership fee after my first order. Then wouldn't give it back. Never giving them another penny
Hello Ross,
Thank you for taking the time to let us know your thoughts about our discounts and VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I signed up because of their 2 for $24 deal but soon after my first order everything was priced at $45+ even their cheap bras you can purchase for $10 anywhere else. If you forget to skip the month they will take $49.99 and will not refund. It's a joke.
Hello Ross,
Thank you for writing a review! Your feedback about our price is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wilhemina,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth