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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Every item of clothing fits great. I love how the website models the clothing with pics and videos so you can have some sort of idea how things fit. Never seen vids with models wearing clothing. Excellent idea!
Every time you come into the store all the associates are very welcoming and helpful. They know exactly where something is that i'm looking for, and if it isn't available in store they help me find it online or look for something similar.
Hello Casey,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
All of the clothes are great, great quality and comfortable. I love them for lounging, going out or working out, and they are so CUTE!
Hello Aminah,
We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
I ordered but I never see them! I can not found my package and nobody followed this issue
Hello Sima,
Thank you for sharing your experience regarding your order. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
It's easy to skip a month and order when we you want if you don't want to pay the monthly fee. The clothes are great quality and I've enjoyed everything a lot so far. The fit was correct to my measurements and there is great size inclusion
Hello Meaghan,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Both myself and my daughter love Fabletics workout cloths. We have enjoyed everything we own and the prices are so much better than Lululemon's.
Hello James,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
I love the website in the app and all of the clothes are fantastic but every time I order something online something goes wrong whether the item was oversold or backstocked or lost in the mail.
Hello Olivia,
Thank you for sharing your experience regarding our website and the products you purchased. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
The app is very slow!
It takes forever to load and then even longer to toggle Between items, extremely frustrating
Hello Nathan,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I returned the items purchased and asked for a full refund and to not be charged monthly fee for April and to be removed form membership but nothing was done at time. Agent said items needed to be received first but I sent items back over 2 weeks ago, I have not received my refund and I was charged the monthly membership fee for April. Definitely not impressed with service level.
Hello Amy,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and return. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
My first three initial orders- were all wrong- till this day I am pending receiving a jacket
Hello Haide,
Thank you for sharing your experience regarding the purchases you made online. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away to assist you.
Best,
Mary
My shipment has been lost since March 30th, and every time I reach out to Fabletics to resolve this, they push me off and say you have to wait a certain amount of days longer. First, I had to wait the full 14 business days to report it, even though there had been no updates in 12 days. Then, after the 14 business days were passed, I reached out again and they said to wait until April 22nd to reach out again. I just want my order resent to me. This shipment is not arriving.
Hello Teresa,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I bought the velvet gold leggings this winter and the way that they are cut around the knee/calf is very unique and makes them fit oddly on my body. I bought a puffy vest with the batik print recently and the sizing was also odd in the breast/shoulders. Maybe I'm just a weird size?
Hello Holly,
Thank you for sharing your experience with the sizes of the items you purchased. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Service and delivery is excellent and very satisfied
Hello Lorraine,
Thank you for your review. We are happy to hear that you are happy with our delivery and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Fabletics leggings are where it's at. Love them so much!
Hello Noel,
We are glad you are enjoying our products! Thank you so much for loving our brand! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I absolutely love my Fablet clothing! The clothing is of great quality, the fit is better than I could have asked for and the options are limitless!
Hello Tahea,
We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
The shorts I bought are fantastic! Good material, good looks, and good feel. My only complain is that the 2 by 1 promo was not real. The add was promising a 2 shorts by $29.99 deal, but when you get into the website, that promo is nowhere to be found.
Hello Angel,
We are glad you are enjoying our products! Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Love the clothes
The shorts and pants are amazing
The colors and fabric are class
Hello David,
Thank you so much for taking the time to share your wonderful experience with us. We take pride in knowing our members are happy with our products. Have a great day!
Best,
Renz
These products are so comfy and fits perfectly.
They gives you hugs and confidence at a really good price for a top quality!
Love at first touch for me...
Hello Katrina,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I love the men's line of Fabletics. However, my only gripe at this time are the lack (really none) bundle options that include The One Jogger. The app is also frustrating to use at times due to the inconsistencies of all men's bundles appearing within the app versus the website. I've also experienced bundles that aren't advertised on both the website and app but were available in-store.
Hello Paul,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our app and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Not all its made out to be! I feel when you walk in the store they get you in with advertising for Sales and when you get to the register it is not what it says it is!
Hello Bruce,
Thank you for sharing you experience regarding the sales and ads that we have at our retail store. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emanuel,
Thank you for the great review. We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz