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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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As soon as I walked in my shopping experience was wonderful. Greeted right away helped me with my crazy "wanting to color match" outfits. Extremely patient. I love coming here thank you to the Fabletics team!
We both joined the Fabletics club and had shipment issues. My wife made her first order and never received the package. After multiple phone calls, they sent her another package but were out of things that she originally ordered and never received the second order. I made my first order, never received the order. Called them and they reshipped. Order said it was delivered but was nowhere to be found. We have video surveillance at our home and there was never a delivery on the day that they said it was delivered. Told me I had contact LaserShip. Every time I tried to call I was on hold or kept getting disconnected. Never was able to speak to anyone there. Called Fabletics back and again I was told that I had to contact LaserShip that they would not give me a refund. Disputing this charge with my credit card company now
Hello Rick,
Thank you for your review. We are sad to hear that you are not happy with our shipping and inventory. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
They are comfortable and they store my phone snug and tight when I go on runs and I love them
Hello Owen,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Great shopping experience. Great quality in the clothes.
Hello Francisco,
On behalf of all of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Great fit, comfortable wearing! I always hated wearing jeans, Fabletics has given me any outlet to looking good, dressing in style and feeling comfortable without having to wear jeans!
Hello Fidel,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The associate sales rep is always so helpful and goes above and beyond to make sure I have the best items that align with my figure and life. She sets me up with supportive sports bras and leggings that can take me from the gym to quick lunch with friends. Fabletics make me feel confident and beautiful.
Hello Francine,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Fabletics has awesome workout gear and lounge wear. I love their styles and durability of the clothing. Problem is they never seem to have stock in the clothing I like (all of it). When they do get stock in it last for about two hours then the only size left is 3xl. They also have very little stock in their brick and mortar stores for men. They only have basic colors like blue, black, white, grey in stock at the local store. Other than that Fabletics is GREAT!
Hello Dexter,
Thank you for taking the time to leave a review. We are very sorry to hear that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
The app kinda sucks and is annoying. Often I have load errors or shopping cart errors. I am excited about Yitty and think you could have better workout tops. Leggings on point, bras on point, tops meh.
Hello Briana,
Thank you for your review. We are sad to hear that you are not happy with our website. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
All items I've received have been great. Surprised at the bra's fitting well, although I will say I am between sizes and wish they were adjustable.
Hello Mary,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
They make it impossible to get out of your monthly subscription and bet hard to return items.
Hello Tamara,
Thanks for sending your review! Your feedback about the return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership cancelation concerns.
Best,
Zeth
Love the quality of these products. They aren't sheer like other products. They fit and make me feel more confident.
Hello Nicole,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
To their credit, they resolved in a timely manner via text; i still feel the exercise was unnecessary, they should steer clear of deceptive after sale $49.95 charges. That was awful.
Hello Bob,
Thank you for sharing your experience regarding our promotion and the monthly credit charge. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
The clothes they offer are somewhat decent. But all the added fees, the shipping is slow and terrible. VIP membership is a scam
Hello Darren,
Thank you for sharing your experience with shipping on our products and the VIP membership. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
You want to charge me $50 a month to buy pants! I had no idea that was the deal. You should make it more noticeable so people no!
Hello Jason,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Site difficult to navigate: "advertised" selections in emails and VIP monthly offerings typically not available in size range; overall poor quality and oddly fitting/constructed clothing
Hello Stacy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. We would like to discuss further the availability of our products in the styles/sizes you like. Your feedback about our product quality and sizing is also important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Romeo,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I like the clothes but I don't like is the fact that I thought I was just ordering them I didn't know I was joining something and I will be canceling my membership the 4995 a month I don't agree with
Hello Leann,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Wear the leggings everyday for work and they're super durable
Hello Joanne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I have been a member for over a year and find it difficult to get any of the styles I want because they go out of stock so fast! I am also on the shorter side and the options for us short girls is pretty limited. The capri styles are alsways out of stock and the options are limited.
Hello Heather,
Thank you for sharing your experience regarding the availability of our products. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Too expensive for what you pay for. Can get similar quality for a lot less
Hello Leo,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Titianna,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics.
Best,
Mary