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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Since day 1 I'm in love with all the products specially the pants. This the first time in my life that I found pants that I feel comfortable in and it's actually good for workout. Have you been to one of their physical stores? If you haven't you need to asap. It's some other type of level of customer service. Also the fitting room has a tablet that shows you what you're trying on, makes recommendations, and let you ask for help if you need. It's some cutting edge tech. I loved it!
There was an item I was trying to purchase oh, it showed available but it was the last item now was unable to purchase it!
Hello Karla,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Fabletics billed me $49.95 for a monthly subscription service after I ordered one item and attempted to cancel my service. Their representative then stated they would charge my account for the following month because their policy was to only accept cancellations on the first five calendar days of every month and I was notifying them on the 7th calendar day. Totally infuriating. Needless to say I contested the charge and was able to get the next following month cancelled. I still ended up paying for one monthly subscription fee for ordering nothing in one month. That qualifies as a misleading scam in my book. Run away from Fabletics unless you want to spend $50 month on their goods. What a sad joke.
Hello Ross,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love the clothes but all the issues I run into just make it feel not worth it. I'm constantly having to reach out to and spend A LOT of time on with customer service which I rarely, if ever, have to with other companies. The prices are completely arbitrary and I hate the whole membership/credit scheme. Overall it's a lot of hassle for clothes that I like but are not exceptional.
Hello Lauren,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always satisfied. Never any problems. Love my Fabletics!
Hello Karista,
Thanks for the positive review. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a fabulous day!
Best,
Renz
I'll start with my being mostly happy with my purchase at fabletics. Only issue is that one time my shopping experience wasn't as great. I can't remember now how it even happened (if it was me being absent minded or if the website really just glitched and messed up my order). Either way the folks at the store were great in helping me with exchanges etc. after a few visits to get it right. I ended up with one pair of shorts that is supposed to be a large that fits like a medium. Now I've worn these and also washed them and didn't decide to go to the store out of frustration that this would now be the 4th time trying to get this one order right. If someone could help in putting me at ease that a pair of worn shorts will be exchanged for the right correct true size I'll be a happy camper. Otherwise, the styles are nice, the deals are somewhat good (that regular price point is damn high), and all the other items fit very nicely. Only other thing I'd add is I wouldn't mind seeing more styles for men (women have a ton of options for many reasons and I get it).
Hello Apolinar,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Marcel,
We're glad you enjoy our unique styles! Your feedback about the quality of our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Easy purchase. Great products. Shipping was inaccurate and could be quicker.
Hello Becci,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Our Member Services Team will get in touch with you right away to help you further with the shipping. Thanks!
Best,
Renz
I love Fabletics. I love their style and the way the fit. Good quality. Would highly recommend.
Hello Kristin,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Easy purchase, received earlier than anticipated. Item was as described. Fabletics makes it easy.
Hello Terisse,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I may be alone in this, but I would love to see more fitness tops. Not everyone is comfortable working out without sans shirt, simply sporting a bra, no matter how fit they are. Also…would love to see some more bottom and backside coverage in the swimsuits.
Hello Jessica,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
After my purchase they put me on an auto payment plan that I did not agree to. Oh and Bought some shorts with a liner and they fit very weird. Reached out via phone and email to see if I can exchange for shorts without a liner and never got a response. The absolute customer service! After realizing I was on an auto pay plan I couldn't connect with anyone to cancel
Hello Austin,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Barby,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your pants. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered two pair of leggings when I became a customer. I paid for shipping on the website and waited 15 days for them to arrive. I wore one pair, one time, washed them one time, and they started to fall apart. Then when I tried to cancel my membership there's no easy way to do it.
Hello Sara,
We are very sorry to hear that you are dissatisfied with the quality of the item. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I am really picky when it comes to athletic clothing, especially leggings. I have tried so many different brands that are known for good leggings but I swear nothing tops these. I love how they hold everything in, give you a snatched figure, but are also super comfortable. I never feel like I need to adjust them because they're uncomfortable which I find myself doing with other brands.
Hello Blair,
We're so glad that everything worked out for you. We here at Fabletics, try our best to provide the best service and quality products to our members. We appreciate the time you spent sharing your experience!
Best,
Mary
Hello Eric,
Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I felt over worked by the management as they did not have enough staff. On top of that I was disrespected by the store manager when I had asked for time off because of urgent medical appointment.
Hello Yasmine,
Thank you for your review. We are sad to hear that you are not happy with our service. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
We live in the middle of nowhere so having new clothes arrive at the house at least once a month is fantastic. The nearest mall to me is 3.5hrs away and the only option inside of that is Walmart. Fabletics covers fills a niche for me and I love it. I also got the wife a pair of pants that are very fun to remove.
Hello Anthony,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I signed up with fabletics while I was Christmas shopping for my daughter and I did get some good deals. However $50 a month is a bit much as I don't know anyone who buys that much workout equipment on a monthly basis. Counting the months until I've satisfied my monthly agreement.
Hello Christine,
Thank you for sharing your experience with our promotions and the monthly credit charge. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I joined due to discount pricing offered on your first purchase, thinking prices would be similar as a VIP. The prices went up by 80% after my first purchase which was disappointing due to the quality of the products not being in line with the price points. I prefer SHEIN since their product quality and pricing are more in line and they do not automatically sign you up for a membership. The membership w Fab feels like a scam since you get to use your $50 monthly membership dues on 1 item up to $80, but you can end up only finding your size in an item that is under $50 which means you end up losing money. The website is not streamlined for easy shopping so you can spend hours just trying to find one thing you like that is available in your size. They are often out of sizes.
Hello Elizabeth,
Thanks for sending your review! Your feedback about our promos and the VIP membership and pricing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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Hello Karytta,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a fabulous day!
Best,
Renz