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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I find it difficult to find anything I like in my size. I'm an average woman who wears mediums and size 6 easily. I guess there are a lot of us:)
The lack of options is making it hard to justify the membership too. I may end up canceling.
Always a great experience. Great products, always a sale, easy website to navigate, great customer service.
Hello Christie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I like Fabletics clothing from time to time, but I certainly don't need to purchase every month. I like the deals membership in their program give, however I never get reminder emails in my inbox and frequently forget to skip a month when I don't need something. That automatic charge is annoying and I can't understand why I get other emails from them, but the reminder is always list in spam or promotions folder.
Hello Audra,
Thank you for sharing your experience with our products and the emails you've received. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away.
Best,
Mary
I love the material, the variety of colors, the tights don't turn see-through when you squat and you can have different designs all the time.
Hello Jessica,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I got a few clothes from them and so far so good. I might size up for the top since it's made tight to support beautifully the body but I think I need to compare sizes to see what works the best for me! Nice fabrics. I did a few washes and the quality stays amazing! Sometimes I feel like the short are a bit small for my long legs so it's something to be careful about (as feeling like I'm wearing underwear and not "small legs pants").
Hello Kimberly,
Thanks for leaving a review. We are happy to know that you are satisfied with your purchase. Have a fabulous day!
Best,
Renz
Everything was perfect. The ship fast. The price perfect.
Hello Daniel,
Thank you for your review! We are happy to hear that we were able to meet your satisfaction when it comes to online shopping. Thank you for sharing this with others that you love our shipping and pricing.
Best Regards,
Clark
Hello Steve,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was unsatisfied with how long everything took to arrive. It took around 3 weeks to get my package, I didn't necessarily want to return an item that I had wanted for a smaller size due to the wait I will experience (first world problems I know). Blame Amazon for making me a princess, but it would be about 7 weeks I'd be waiting in total for what I really wanted, if I exchanged.
Quality is great!
Hello Ryan,
Thank you for your review. We are sad to hear that you are not happy with our shipping time frame. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I love all their gear and do the monthly subscription which I love.
Hello Catherine,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Fabletics sells quality merchandise at reasonable prices, as long as you stay on top of the monthly charges!
Hello Angela,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
Received updates saying that I would receive my items on Tuesday. Then 3 days later they are still 3 states away. Don't say it'll arrive a certain day if there is no chance of that happening.
Hello Matthew,
We sincerely apologize if you were dissatisfied with your recent shipping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered a medium thats the size I fit, I got 2 leggings and I couldn't even get them on, felt like it was a extra small
Hello Victoria,
We sincerely apologize if you are not satisfied with the fit of your item. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
So I have to pay $50 per month for one item or two items that FABLETICS CHOOSES? I should at least get to choose what I want. Also the items are not worth $50 each. Sorry.
Hello Elichia,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the fit of all the products I have purchased. Everything holds up well and looks brand new even after multiple washes.
Hello Alane,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love my. Definitely looking forward to ordering more
Hello David,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
They just spam you after you buy. Blah blah fifty characters blah blah
Hello Jack,
We apologize for what sounds like a very frustrating experience! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I received a size to bug and they sent me the right size immediately after my request. This was a great experience
Hello Kenya,
Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end. Have a great day!
Best,
Renz
I purchased an item online was able to return and repurchase in another color no issues!
Hello Gloria,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Found everything I was looking for! The prices were extraordinary! I felt like I commuted a crime the prices were so awesome!
Hello Mary,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
Very possibly the worst run company I have experienced. DO NOT ORDER FROM THIS COMPANY. I wish I would have read the reviews prior to ordering. Let me break it down.
1. The shorts do not fit. If you have a booty, skip this brand.
2. I sent an email to cancel after my PayPal was charged for the membership that they auto-subscribe you to. They have charged me 3 additional times since then.
I wish I add screen shots to prove my emails and requests to cancel on social media. I literally had to delete my credit card and PayPal to stop them from charging me. $200 later all I have to say is, DO NOT BUY ANYTHING FROM THIS COMPANY!
Hello Ross,
We apologize for what sounds like a very frustrating experience! Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Claudine,
Thank you for taking the time to leave a review. We are very sorry to hear that the items in your size are sold out. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad