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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

France
2 reviews
0 helpful votes
Follow Ben Y.
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DO NOT TRUST THEM
May 13, 2022

DO NOT order from Fabletics. Learn from my mistakes. They are not a scam but they are very tricky and will get money out of you in unfair ways. They make you sign up for a program in order to get the deals and the program charges you an ungodly amount each month unless you call each month and say you don't want the charge. Even if you do that though, they will still charge you and say they never got any word that you wanted to skip the charge. Dishonest company, take your money elsewhere.

Date of experience: May 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

District of Columbia
1 review
1 helpful vote
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Terrible service
May 13, 2022

This is really disappointing marketing decent clothes just brought two pants got charged nearly 500 hundreds over the span of a few months. Reached out to the customer support on the final stage for refund process she kept pushing the VIP points to be used instead of the refund. I decided I wasn't going to support this brand tried to cancel my account never received confirmation about my request.
This is a misleading business model that's bound to get exposed.

Date of experience: May 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Massa,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Illinois
1 review
0 helpful votes
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Outfit
May 11, 2022

Love fabletics! Such great quality and delivery was surprisingly fast.

Date of experience: May 10, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Zulema,

Thanks for your review. We are happy to know that you are satisfied with the services we provided. Have a fabulous day!

Best,
Renz

California
1 review
0 helpful votes
Follow Geoffroy R.
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Fabletics is not a good company. The shorts are ok but their business practices are bad. They kind of get you into their VIP membership and they will charge you $49.95 every month. How much clothe do you need from them?
I called last month to cancel and the customer service person told me that it would be cancelled. Guess what, I just got charged again this month. Bad ethics.
Now, I had to spend more time to talk to someone else and cancel again. This time I got the rep's name (Jerry) and he promised me that he would refund me and that the membership will be cancel.
This type of practice are a shame. Good brand do not need to force you to get a "VIP Membership". Good brands know that if their products/services are good, the client will become a natural VIP.

Date of experience: May 9, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Oklahoma
1 review
0 helpful votes
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Buyer beware!
May 9, 2022

I was just contacted today from "Chad" via email at Fabletics about another review I left for this company. He tried to "dumb it down" for me on how the VIP Membership works and I am disgusted! I canceled my VIP Membership fully aware of how the program works because it SUCKS! For one the VIP Membership was $49.99 a month and just went up to $54.99 a month with NO confirmation stating that the amount was changing. For two…. When you go to use your credit you have to buy an item that is less than what your credit is worth. Totally pointless. Three…. You pay extra fees for tariffs because everything they make and sell is sourced & made in China. Do your research before you commit to this membership. The only good way to get good prices on your items is when you first sign up. SHOPPERS TIP: Buy as much as you can during your first shopping experience and then cancel before the fifth of the follow month. You will have to call into the toll free 800 number to cancel though, because they do NOT allow you to cancel off your account online.

Date of experience: May 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sarah,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our VIP program and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

California
1 review
0 helpful votes
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WoW… I love everything about Fabletics Being a fitness expert I'm constantly looking for quality and cute workout gear and Fabletics truly delivers it!

Date of experience: May 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Raquel,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

New York
1 review
0 helpful votes
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Always a pleasure
May 5, 2022

I love Fabletics products, for their look, their feel, and their quality.

Date of experience: May 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nancy,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Texas
1 review
0 helpful votes
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Good stuff
May 4, 2022

Maybe it's just trial and error, but I've heard great things about all their products. In my experience, my first pair of pure luxe leggings were a little too big and the emblem is already coming off after 2 washes. My sports bra could use a little bit more padding in my opinion.

Date of experience: May 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nicole,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's quality. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

California
1 review
0 helpful votes
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Great value & quality
May 4, 2022

The experience is everything you'd want!
Easy to order, great value and awesome sales and the styles and quality are top notch!

Date of experience: May 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carlos,

We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!

Best,
Renz

New Hampshire
1 review
0 helpful votes
Follow Kate L.
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Most of what I've gotten from Fabletics has been amazing! Good material, leggings stay up while working out, can actually get the right length. My only issue is when I want something it feels like my size (M) is always out of stock in the normal colors. Or if I do get something I like & want to order another one in another color, the size runs out and is never restocked. Been trying to get the cold weather black leggings in medium after getting them for my sister for a Christmas gift for months now…. Never restocked. Or the go to sweatpants…I live in my black ones & wanted other colors but they have nothing except like lilac or pastel pink in sizes xs or 3xl.

Date of experience: May 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kate,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

New York
2 reviews
0 helpful votes
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I'm always happy with the comfort, size and quality of Fabletics. And I love the leggings are not see through when I'm doing squats!

Date of experience: May 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sara,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Nevada
1 review
0 helpful votes
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Always fast delivery and good quality i love My leggings

Date of experience: May 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mary,

We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!

Best,
Renz

Illinois
1 review
0 helpful votes
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Yitty is a Yes!
May 3, 2022

I love my shape wear. It does a great job holding me in and making everything smooth. Great price too!

Date of experience: May 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sumatra,

Thank you for leaving a positive review. E constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!

Best,
Renz

Florida
2 reviews
0 helpful votes
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Awesome products
May 3, 2022

I really enjoyed the quality of the products. They are made well and have an excellent fit to them. The sweatpants are warm and the shorts are cool.

Date of experience: May 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sherif,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

New York
1 review
1 helpful vote
Follow Dan R.
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You want all my info before I can even see what you're offering?
That would be like being asked for my driver's license as I tried walking into any store.
It's absurd.
Good thing I read all of these reviews before I wasted my time.

Date of experience: April 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention.   Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Alabama
1 review
0 helpful votes
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I was reaching out to fabletics customer service via chat, and the agent, Emy, disconnected the chat before my issue was resolved. This then resulted to me calling in, followed by having to speak with a supervisor.

Date of experience: April 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for your review. We are sad to hear that you are not happy with your online shopping experience with us with our service. We're sad to know that you have encountered an unpleasant experience with us. We’ll be sending you a private message right now

Best,
Clark

Washington
1 review
0 helpful votes
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Fabletics Review
April 26, 2022

Over all I have loved each item I've purchased. Most of all the leggings, they wash and wear well. I have had some start to come apart in the seams. I'm not a fan of having to go in each month and skip, I wish it was something I could set to receive when I want, like every 4 months etc. I forget some months and I don't like having a bunch of credit but that's my deal. Customer service has been gracious to reverse it for me a time or two.

Date of experience: April 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Michelle,

We are very sorry to hear that you dislike skipping the month. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Iowa
1 review
0 helpful votes
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Awesome
April 26, 2022

Love products deliver in a timely manner, set up my sons entire wardrobe thru site, he is Military so when he returned home from training very little in closet fit.

Date of experience: April 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Pamala,

Thank you for your great feedback! We will always make products that serve the needs of you, your family, and your friends. Have a great day!

Best,
Renz

GB
1 review
0 helpful votes
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While I did like the quality of the clothing- I closed my membership November 2021 - I still had £19 credit on my account. I have contacted Fabletics about 10 times to try to get my money back but still 5 months later there is no success. It now says it doesn't recognise my email. This is appalling and a warning to others who consider joining the membership.

Date of experience: April 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the status of the refund. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

California
1 review
0 helpful votes
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Bras I purchased
April 24, 2022

The bras that I purchased were really so comfortable to wear at 100% would buy again.

Date of experience: April 24, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Estefany,

We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina