On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I only bought something because k was told I had to be a vip member to access the yitty line in Canada
Even after ordering something and paying for vip I still can't access it
I have had a few issues and the customer service team hasn't helped me. I have tried to return items that didn't fit and been unable to do so due to unhelpful client care representatives on two occasions both online and on the phone. I have also had an order go to my former address after I had already updated my address, for which I never received 2 new credits, nor did I receive my items. The items I just received were fine however I ordered a bikini because in the past the swimwear has been fantastic but this bikini is see through and unflattering unfortunately for me I have given up on trying to return items. I also tried to cancel several times due to the poor service and have been unable to. It's a shame because the leggings and sports bras are typically fantastic if only the service matched.
Hello Laurie,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Unpacked the package and first thing I noticed was that an item was missing and a stain on the shorts and hoodie I ordered
Hello Bianca,
Thank you for taking the time to write a review! Please accept our apologies if you had a bad experience with our product. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello there - I placed an order with fabletics, it was supposed to arrive on May 4th, today is May 19th and still haven't received my order or heard back from fabletics.
Hello Hema,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I requested to skip a month and that did not happen. I will cancel my subscription at this point.
Hello Jennifer,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your skipping concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have received 4 orders in total and all have been great quality and I love the items. My last one has been a week or more since expected delivery but I can't blame them for the shipping during pandemic, so I will keep going as a VIP
Hello Katherine,
Thank you for taking the time to write a review regarding our product's quality and delivery of your package.
We are continuously striving to satisfy our member’s needs as much as possible, so our Member Services Team will contact you right away.
Best,
Allison
I like all the clothes I have got so far, the only issue is when I workout in the shorts and pants I've bought they slide down. But I enjoy wearing the clothes for regular wear.
Hello Jaime,
Thank you for sharing your experience regarding the items you have purchased. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
So I had went to a Flabletics store once while on vacation. I bought a pair of shorts and a tank top. I loved them so much that I joined the VIP program. I placed an order as soon as I got back from vacation. I ordered two sets of pants and a bra. They arrived yesterday and I LOVE THEM! They fit true to size and I love the feel of the fabric. Tonight I will wear a pair of the workout pants to my kickboxing class.
Hello Elizabeth,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Bought many items and love them all. Quality and comfort A++
Hello Alexandra,
Thank you for the positive feedback! We are happy to know that you love the quality of our products. Have a great day!
Best,
Renz
I loved all the clothes I bought. Everything was good and the quality was good. The size I bought was also good.
Hello Karla,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. Hope to hear more from you in the future!
Best,
Mary
Hello Amanda,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It was a horrible experience I've asked four times for a return label and have yet to one sent to me.
Hello Ashley,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the return label. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I happily bought 2 pairs of leggings. They arrived, good quality, no problems there. Then each month Fabletics have been debiting £49.00 from my account. I never signed up for this! I called to dispute the sum, and spoke to someone I think in Asia somewhere and could barely understand what she was saying. When I asked her to speak more slowly she shouted at me and said I needed to let her finish. I asked for a supervisor and she told me they had all gone. I asked for the £98.00 (2 months) to be refunded, she said this was taken as 'credit' on my account. I said I didn't want this (because it would be £600 a year and I never agreed to it!) I was told that a refund for my 'subscription' wasn't possible. Again, I asked for a supervisor, and I was told that she would have to check if I could have a refund. Eventually she came back on the line and said her supervisor (the one that had gone home?) had agreed I could have a refund. Very stressful and a heck of a palava. Like sport and want some decent gear? Shop somewhere else. This was a nightmare of an experience. I will never use Fabletics again.
Hello Ross,
We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I bought a couple of things from the company and somehow, I was signed up for a VIP membership that I didn't know of. I was charged for 3 months before I realized it. The weird thing is that I lost my debit card during that time and cancelled the card, so you would think they didn't have access to the funds? WRONG! The customer service rep from the Fabletics told me they contacted my financial institution directly. That rep was kind enough to refund my money. I also cancelled my subscription. The NEXT DAY... they charged my account another $54.95! I called again and 'Eddie' told me that there was nothing he could do. He told me that the refund I received couldn't have been done without the card information. I told me I have to take it up with my bank. I'm not crazy. The refund is back in my account and somehow, someway, they took more. 'Eddie' just seemed to not care a bit.
Horrible! Don't trust this company. They do not honor their promises.
Hello Ross,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics said it is their company policy to take 45 days to delete your account. 45 days! They say it takes 24-48 hours for them to send you an email confirmation that they received your request to delete your account. Insane.
Hello Ross,
Thank you for writing a review! Your feedback about the account deletion time frame is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
False, deceptive advertising has stolen £196 (£49 a month without my consent, criminal). Didn't even know i was signing up for a vip membership. Thousands upon thousands of people have been going through the same thing since apparently the mid 2010's, and yet hardly anyone knows about fabletics being a scam. Kate hudson should be ashamed.
Hello Ava,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered two pairs of leggings for $24 and they sent me a pair if shorts and a tank top in an ugly brown and not my size. I would not recommend this plastic to anyone!
Hello Ross,
Thank you for writing a review! Your feedback about the item you received is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I wish you offered more competitive prices. The cost of items are so overpriced and the sales percentages could be bigger.
Hello Lee-Ann,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been trying to cancel my subscription. It's almost impossible. Especially if based outside of America. You'll have to cancel your bank account and change banks to succeed in getting this leech off your back.
I needed to return my order, and was told I would get a refund to my credit card by a customer service agent, AND the website after i completed my refund.
(I have a picture of this as well!) However, they only gave me store credit, and none of the customer service agents haven't been at all helpful. I have since cancelled my VIP account.
Hello Ross,
Thank you for writing a review! Your feedback about your experience is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away to further help you with your refund concern. Thanks!
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
Thank you for taking the time to write a review! We'd be happy to assist you with your concerns about placing an order with Yitty. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz