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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had been with Fabletics for a few years now and all my orders have been spot on. Customer service is excellent and delivery is fast. The product is A One and is true to size.
My experience with your customer service department was a complete waste of time
Hello Holly,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you.
Best,
Zeth
Very pleased with every item I have purchased, great quality
Hello Jennifer,
We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you and have a wonderful day!
Best,
Zeth
The quality is just amazing. Never imagined that I could have such a great quality fabric for a cheap price.
Hello Deeksha,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at an affordable price!
Best,
Mary
The blue pants I ordered fit beautifully. I would have been happy with a more natural fabric but the fit is good for me!
Hello Moira,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I've been shopping from Fabletics since 2016. My go to are the pants and the bras (especially when they match). I love the fit and style of everything. And most of the pants I buy have the side pockets where I always keep my phone and keys. The materiel is soft and squat proof! Highly recommend!
Only down fall is trying to remember to skip the month before it charges me.
Hello Erin,
Thank you so much for your loyalty. We are happy to know that you are satisfied with the quality and everything fits well. Have a fabulous day!
Best,
Renz
Ordered items for an upcoming trip and still waiting trip came and went. I no longer need them will probably just return them.
Hello Dorothy,
Thanks for sending your review! Your feedback about our shipping process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I am beyond disappointed and angry with my experience. I purchased 2 for $24 leggings for my Girlfriend and not only was I sent 1 of 2 leggings only, it was/is the wrong colour and size and not even the same brand/product selected. The was intended as a gift and that is now ruined.
Hello Rajive,
Thank you for your honest feedback. We're sorry to hear that only one item from your order arrived. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been ordering bras in medium and they fit great, I ordered shirts in medium and extra small and they were both huge on me and it was way too much hassle to return them so gave them away. Leggings have been great quality (a bit small compared to other brands but at least consistent), except for a pair of base layer leggings that were extremely see through.
Hello Melanie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about our sizes. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was supposed to receive them over a week and a half ago. Still waiting…
Hello Cindy,
Thank you for sharing your experience with your order. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away to assist you.
Best,
Mary
Hello Ashley,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Les charges vip sont bcp trop cher et ont embarqué tout seule alors que je ne m'était pas inscrite à être membre vip.
De plus, les leggings sont vraiment pas comme les autre paire que j'ai acheter du même matériel je ne l'es aimes pas.
Sur ma commande à prêt de 300$ j'ai seulement aimer un top de sport!
Bonjour Chloé,
Tous les commentaires sont importants pour nous, nous apprécions donc le temps que vous avez pris pour nous faire part de votre expérience concernant les articles que vous avez reçus et l'adhésion VIP. Nous nous efforçons de fournir un excellent service aux membres, c'est pourquoi un représentant de notre équipe des services aux membres vous contactera immédiatement pour vous aider davantage.
Meilleur,
Ivy
I find that many times it has been hard to finalise an order and then I am on the live chat for ages. Also, coming from Australia I have to work around a time difference for that. It is disappointing I am unable to use my PayPal, being from Australia, as well.
Hello Brooke,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Esther,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a fabulous day!
Best,
Renz
Fabletics makes quality clothes and they have super cute styles that are always changing. There is always something new to try and their clothing is a reasonable price.
Hello Natalie,
Thank you for your review. Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Bought a full zip hoodie - it's amazing. Soft, high quality fabric and zipper, just too dang big. I'm keeping it anyway, that's how much I like it.
Hello Deborah,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Needed navy blue pants for work and I bought the flare leg yoga pants. I have had complements on them as they look like dress pants but are extremely comfortable to wear!
Hello Sandra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope to hear more from you in the future!
Best,
Mary
I've really enjoyed the clothing I've purchased from Fabletics. I find the sizes to be reasonable and the clothes of good quality.
I dislike the "Skip the Month" model as I've been away a few times and been charged upfront. I don't want to prepay. I want to buy when I'm ready to buy.
I plan to discontinue my "membership" and its kind of left a bad taste in my mouth even though I like the product.
There are other brands out there that don't charge me if I don't log in during the first 5 days of the month. If it weren't for the model I would likely purchase more.
Hello Danika,
We appreciate the feedback you shared regarding the VIP membership and the skipping option we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I have been waiting 3 weeks so far and still haven't received my order. Hope it will be worth the wait…
Hello Erin,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Great quality, the subscription is unnecessary every month since the options are not really updated every month
I like the products but subscription should be quarterly when new designs come up
Hello Laura,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kim,
Thank you for your loyalty. We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz