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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have always loved their workout clothes. I was excited about swimwear and undergarments but it seems like they are always very skimpy. I look forward to product improvements in the future and will always applaud a company that is size inclusive
Hello Aryn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
Great selection but a bit frustrating to find things you like/want and they are out of stock on sizes or colors preferred. Wish I could ONLY shop my size and In-Stock options. Using website is a bit clunky but overall fine. Payment screen is quick. Shipping was super fast! Loves that as well
Hello Natashia,
Thank you for writing a review! Your feedback about the availability of our selection is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Fabletics has good products. Although if you order something online and go to a store to exchange they charge you over what you've already paid and then you have to keep calling. They play the blame game, contact the store or xontqct customer service. Takes too much time to figure all that out
Hello Zabin,
Thank you for sharing your experience regarding our products and processing an exchange. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Hello Carmen,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Every item I've purchased has been perfect fitting, non-sagging, firm-holding, non-shrinking when washed. I love it all. I will buy more!
Hello Rene,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Love it all… No complaints about the clothing, love what Kate Hudson and her team has created and now ordering hoodies for my husband and he loves it! I would order size up if your unsure about Mens sizing, glad I did.
Hello Brittney,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Hello Shawna,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!
Best,
Mary
While subscribed to Fabletics, I was able to receive many new styles that fit well and we're so soft. I liked that my subscription gave me a free item each month, but I had to make sure it was the same as the cost, if not more, so I would get my moneys worth.
Hello Natalie,
Thank you for the nice words that you said about our products and the VIP membership. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
The shipment date kept going back from the original date.
Hello Christian,
Thank you for sharing your experience regarding the shipment date of your order. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Great quality of product for your money. Would highly recommend this site. Great sales abs customer service is fast too
Hello Annette,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I wear plus size clothes and I find some of the straight size styles were never availabe in plus. When there is anything in plus, the stock runs out very quickly. It would be nice to see more stock for these items.
Hello Stephanie,
It is with great regret that we received your feedback regarding the quantity of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I'm not happy that all men ever credits are equal - a member credit shouldn't count for something for $25 and also something costing $75. It's not equitable. It should be worth what you paid for it. Otherwise, where is that money going?
Hello Laura,
Thank you for sharing your feedback on our services and with your member credits. We value your opinion and see it as an opportunity to learn and improve.
Best,
Maru
I am usually able to skip a month, and on months where I made a purchase the monthly membership would not be charged.
Recently I made a purchase and was still charged the membership fee. I was told I would still need to skip the month to avoid that. I found that odd, I wasn't skipping, I was making a purchase.
Hello Simrat,
Thank you for taking the time to leave a review. Your feedback about the new VIP membership program is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The clothes I have bought from Fabletics have been great. All the shorts I've bought are super comfy and made with quality material.
Fabletics needs to find a new shipping partner. Shipping takes way to long. Takes several days from the time I get a shipping label until the package is even picked up. Never delivered on time either.
Hello Christopher,
Thank you for writing a review! Your feedback about our shipping timeframe is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I speak french so my english is not perfect but she took time to understand correctly what my problem was.
Hello Sidji,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I have been buying the same leggings from here for years and I love them their so comfy and last a long time.
Hello Suzzane,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Love every item I've received. It does get pricey once converted into canadian dollars though
Hello Shasta,
We are happy to know that you had a great shopping experience with us! We always do our best to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I find the quality of the product to be very high but the sizing can be a bit all over the place and since I'm in Canada, it is extremely difficult to return items which means I have now purchased items that don't fit and I can't return.
Hello Tracy,
Thank you for sharing your experience regarding the sizing and quality of our products. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I have always been happy with the quality of the products i have ordered over the years.
However it has always been a stress for me to not forget to skip the month, which happened several times over the years…
Hello Veronique,
Thanks for sending your review! Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tiffaney,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth