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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have been ordering within company for. 2 years and the quality is outstanding. You won't be disappointed and their return policy is good as well.
Ordered May 1st, still haven't received the order. Apparently there are some shipping delays. Impatiently waiting.
Hello Stephanie,
Thanks for sending your review! Your feedback about our shipping/delivery process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love the fabletics clothes but I'm cautious with what material I buy.
I only purchase the powerhold and motion 365 fabric as I hate the others.
I hate the monthly subscription thing. Firstly in Australia I have to ring to cancel and its so difficult. Even if I skip a month they still charge me. I'm just waiting for my card to expire and I won't be signing up again
Hello Kristy,
Thank you for writing a review! Your feedback about our product's material and VIP membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Comfy wear, quick delivery, easy returns. Edit: I just saw the bad reviews and wanna say, my experience has been lovely all around! I get compliments when i wear Fabletics and I don't hesitate to recommend the brand. I wear 2X for upset body and I love their bras! Customer service has been superb and quick.
Hello Camillia,
Thank you so much for loving our brand! We are happy your items are a perfect fit! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I want to give feedback for your fabulous service assistant Eisha at the Honolulu store. What a great ambassador for Fabletics helpful, super friendly and a great personality. I will be going back to visit Eisha on my next visit to Honolulu. The products are fabulous and absolutely love them.
Hello Vicki,
Thank you very much for such a great review! We really work hard to provide the best service that we can. We will make sure to let Eisha get the recognition she deserved. She sure is a great asset! Have a great day!
Best,
Renz
I work in the restaurant industry. These pants keep clean. Resist stains and are water proof! If you work in this industry. You know you have ruined many pants! We'll surprise! With fabletics, this will NEVER happen again!
Hello Ali,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
This is the second time my delivery came late i expect it to be here the initial delivery date it says it will come
Hello Analivia,
Thanks for sending your review! Your feedback about our shipping/delivery process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hello Mary,
Thanks for sending your review! Your feedback about our shipping process is important, and we would like to address this as quickly as possible. We would also like to discuss further our product sizing. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Fabletics don't care costumer they only care about the money delivery take so long very bad costumer service
Hello Binetou
Thank you for sharing your experience regarding the delivery of your order. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
My order has not shown up & when asked for help trying to find it as it has completely stopped being tracked & estimated delivery is no longer showing I was told to keep waiting & try to contact them again at a later date. I ordered May 1st & it is now the evening on May 19th.
Hello Chantelle,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the status of your order. Our Member Services Team will get in touch with you right away.
Best,
Allison
I bought 2 sports bras last spring and they both broke at the same exact sport (the hook broke in half). Very poor craftmanship and disappointing expecially for tge price you pay.
Hi Sophie,
Thank you for sharing your feedback about the items that you purchased. We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Clothes often don't look as pictured on the site. Annoying that you can't skip on mobile.
Hello Jenna,
Thanks for sending your review! Your feedback about our product quality and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Was expecting the last of my order to be delivered yesterday and it still has not arrived
Hello Tracy,
Thank you for taking the time to let us know about your experience with the delivery of your package. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.
Best,
Allison
I've been ordering for almost a year and never disappointed. Great quality, fit and speedy delivery.
Hello Kristine,
Perfect! We're happy to hear that our products fit you well! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
I love these leggings. And I'm the type of person who hates everything but jeans, these have changed my mind. I will only spend my money on these leggings. Everyone needs atleast 1 pair of these
Hello Michelle,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I like some of the leggings I have purchased for their softness and fit. I have learned to read carefully before ordering. Sometimes the monthly notice is an unwanted extra step as it needs to be handled on a computer and not a phone.
Hello Shirley,
Thank you for sharing your experience regarding our products and skipping the month. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I received my order. But some items didn't fit. I returned it bit i didn't received my money back yet.
And i did'nt saw that every i have to cancel every month my vip. It's a bit complicated….
Hello Myriam,
Thank you for sharing your experience regarding an order that you received and processing a return. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I have been a loyal client of Fabletics for approximately 10 years. I am a VIP member and enjoy the amazing products introduced every month. I purchase many items for my granddaughters and they love them. The clothing articles are well constructed and last a very long time without loosing their shape, colour and style. I would recommend Fabletics for anyone looking for high quality and stylish athletic, lounge or everyday wear.
Hello Ross,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've had no problems with returns or exchanged, customer service is very accommodating.
Fabletics offers the best leggings and the best prices.
Hello Angela,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I've been double charged multiple times for items or subscription fees and customer service is always unhelpful in resolving them. I'm always out money without a purchase and am extremely disappointed
Hello Mallory,
Thank you for writing a review! Your feedback about our charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wendy,
We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz