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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Sustainability
Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I would give 5 stars if there were all available sizes whenever a sale occurs. It seems I can never get the size or colour I want because they must be popular. Also, I feel it's a huge rip off that Canadians don't get the same product selection as the States. I give it a full 4 stars for quality of product. Plus the return process is pretty simple. I've only ever had to return something once.
Good product limited size choices terrible delivery window
Hello Uday,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Comfortable, cute and affordable workout and casual gear. Love love love it! Always.
Hello Terra,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
The website is easy to use and the products are of extremely high quality. I have never had to send anything back. Always better than what it looked like in the pictures.
Hello Anita,
We're glad you enjoy our unique styles and the website! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I've been purchasing from fabletics for awhile now, and absolutely love the way they are made
Hello Lacey,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Takes so long to arrive
Sizes are off then stick with product
Sells out of sizes required
Hello Lilianne,
Thanks for sending your review! Your feedback about our product sizing and our shipping/delivery process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I love Fabletics! Good quality, for good prices and it's Never, Ever boring! If you're on the fence about joining... just do it. Skip as many times as you like! Sizing I great and returns are easy too! I cannot say enough good things!
Hello Laura,
What an awesome review! Thank you so much for the positive overall feedback regarding the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
All products I purchased were well fitting and good quality
Hello Bruce,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
I've been a member for a long time. I go to the gym three times a week, and I'm almost always in Fabletics gear! I love the quality. Also love the customer service. One thing to note, PLEASE bring back more outfits with leggings and a tank rather than just leggings with a sports bra. Not all of us will workout with our midsections showing. Please help! There used to be more tank outfits and more prints. What's with all the solids?
Hello Cecelia,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Had an overall good experience shopping on their app. Had trouble scrolling through the pics of each outfit as the pictures don't easily scroll. But Customer Service was great. Shipment arrives earlier than expected.
Hello Samina,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Sizing issues are terrible. Ordering the same size and style of leggings from prior orders that fit great and new leggings are small and weirdly cut. Minimal stretch and styles are just blah, not inspiring! Loved my first legging purchase with zipper details in the bottom of leggings!
Hi Cristina,
Thank you for providing feedback about the sizing of our items. We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
The products I chose fit perfectly. I love how thin and light for the summer the hoody is. The sports bra has great coverage and support.
Hi Victoria,
Thank you for the nice words that you said about the items that you purchased. We truly appreciate it and reviews like these make us want to improve our products and services even more! Have a great day!
Best,
Kim
Never received my purchased items. Contacted the office. They tried to track the package and it was in its way. The items never showed up. And I never got a refund on my purchase either.
Hello Alicia,
We appreciate the feedback you shared regarding the status of your order. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Can't wait for my picks every month. Sometimes I order more stuff.
Hello Denise,
Thank you so much for loving our brand! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
It was Easy to order quick to deliver less than five days so affordable a quality product at a decent price
Hello Sharon,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Been a member for many many years. Maybe from the beginning. Initially I loved Fabletics, the quality of the clothing is next level, I still wear original pieces to workout in and they still hold great. I just feel I miss out on a lot of VIP perks living in Australia. I've stuck it out with my membership thinking you'd realise or open a store in Australia being the company has expanding quite a lot since the beginning. But the first time I'm thinking of canceling my membership as the monthly membership fee has now gone up
Hello Sarah,
Thank you for sharing your experience of being a VIP member and canceling your VIP membership. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I love the items I got. It didn't make sense to me that one pair of socks was sent in a different package which arrived a day earlier than the rest of my items. Once I got my clothes, I was happy with them and it was worth the wait.
Hello Pamela,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Products are great but the online website and experience are absolutely terrible.
Hello Charles,
Thank you for sharing your experience on our website and the products we offer. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Since I joined Fabletics the majority of my clothes have been ordered from them. I work physical jobs and need clothes that last, are comfortable, and that move with me - Fabletics have absolutely provided that! Their powerhold tights are my favourite, they are extremely comfortable and they don't go see through like many other brands do. Their sports bras are the only ones I wear - they provide support whether I'm fighting a fire, working on the wharf, or running my landscaping business. I have also been shocked at their ability to repel stains, there have been many times where I believed I ruined an item but they always seem to come clean in the wash! Honestly just could not be happier with their products!
Hello Heidi,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I recently bought bottoms, the quality is very good.
I am very satisfied, I would recommend it to anyone looking for quality work out bottoms.
Hello Laura,
Thank you for the nice words that you said about the quality of our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathie,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth