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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have only experienced frustration so far. The items have not arrives! Lost in transit somewhere I guess.
I've always had a good experience accross the board. Nice that a company can provide all around quality in some great colours! Thanks for having LONG sizes.
Hello Vanessa,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
Hello Janice,
We are glad you are enjoying our delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have cancelled this subscription for the 2nd time due to the fact that you pay $50.00 in change for the monthly fee and if you don't cancel in time, you're charged. What you hope Fabletics does will give you a fair amount charged for what you see on the website, but what really happens is that the stock is out or you to use one credit you get absolutely ripped off because you pay $50 plus for a $20.00 item! Do not, I repeat, do not sign up for this "disappointing" company.
Hello Ross,
Thank you for writing a review! Your feedback about the membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I looked at the sizes and they shouldve fit me but they dont
The waist part is wider? Then the rest making it not fit on me at all
Hello Hailey,
Thank you for taking the time to write a review! We would be happy to assist you further with your concern about the fit of the item you received. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the feel of the products! Price is great, but have to make sure I order before time runs out!
Hello Laura,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I was very excited to try them hearing great things about you guys. I ordered a large and I wear a medium/large usually and they were a very small fit and I wasn't impressed at all..
Hello Meghann,
Thank you for writing a review! We would love to assist you further with the concern you had with our sizing. A representative from our Member Services Team will email you right away!
Best,
Dean
Best quality
Best customer service
Amazing return policy
Wash and dryer approved (I wash and dry all of my pieces from Fablectic and it doesn't ruin my clothes)
Hello Sandra,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
It's very disappointing to see how bad the return process is. I had to follow-up personally to make things move. And to date, I still have not received my reimbursement after more than a month.
Hello Audrey,
Thank you for sharing your experience in returning items online. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Sometimes I find the site glitchy, the fabrics are comfortable and stylish, some items the quality isn't as good and the items were made in china. I wish the clothes were made more local then that. But I'm a frequent shopper so I must really like them.
Hello Amber,
Thank you for sharing your experience with our website and the items we offer. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
A couple of times when trying to place an order I haven't been able to get completely through checkout and so haven't been able to get my order completed. Would also love to see more colours than black! Other than that, I love the quality!
Hello Christine,
It is with great regret that we received your feedback regarding the website and the quantity of the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I just received my bike shorts and matching top and I love them! The material is amazing and the hold…. My waist is so snatched! Will definitely be buying more!
Hello Danielle,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I'm always happy with all my Fabletics outfits. The quality is great and the cloths are always on trend. I have recommended the brand to many friends over the years and will continue to do so!
Hello Christa,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I was a fan, but that's changed. This overpriced service should probably fail. I have found very good quality gym gear on Amazon and in other places for reasonable prices. This is just a bit of a rip-off and a bit of a hassle to remember to skip every month. I got good quality gear early on, but this last order was just simply a cheap, unhemmed Tee shirt and a cheap pair of shorts with no pockets. Apparently they charge more for pockets. I'm done.
Hello Ann,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have been purchasing the powerhold leggings for years, my most recent purchase I was super unhappy with brand placement…. Why on earth would someone who knows garment design place a label on the back of the thigh. I won't be purchasing these again. Likely won't be purchasing anything again since it's a hideous placement. Fire your designer.
Hello Ameilya,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's design. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been a little disappointed in the new format of the monthly charge. I bought something in the first 5 days, but was still charged the monthly membership because I didn't skip. This is counterintuitive because the choice should be buy OR skip. Not charged if you buy.
Hello Allison,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had returned two items for an exchange I I believe they got lost or just very delayed. When I emailed them they happily processed my shipment. I'm very satisfied that they did this
Hello Ingrid,
Thank you for leaving your feedback! Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end. Have a great day!
Best,
Renz
I received an email saying my package would be here "tomorrow" on Monday may 16. It is not Friday may 20th and I haven't heard back. When tracking my item it still says the same thing.
Hello Marisa,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My account was hacked and had multiple unauthorized purchases
Hello Amelia,
Thank you for taking the time to leave feedback! We'd be happy to assist you further with your concern about a recent purchase made with your account. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Quality fabric, and fits for its size as given. I love the colours that I bought and can't wait to use them!
Hello Aashlesha,
Thank you for your review and for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debra,
Thank you for sharing your experience with the items you have ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary