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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I love the bottoms but not the tops - sizing is definitely a problem
Clothing is good quality but shipping speed is way slow and the website could be much better.
Hello Loti,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Marked as a 5-7 day shipping and took over 2 weeks.
Hello Chase,
Thanks for sending your review! Your feedback about our shipping process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I purchased a pair of shorts worth one member credit. When the shorts arrived the price tag read 49.95, but my monthly membership fee is close to $60.00. Then at checkout I had to pay an additional $5.00 for taxes. It would have cost me less money had I purchased them in the store. Additionally, the two pairs of leggings I recieved when I signed up began fraying after just a couple of washes.
Hello Priscilla,
It is with great regret that we received your feedback regarding the member credit usage and the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I'm a curvy girl and I am very happy with each style and how they fit
Hello Chrissy,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Dean
Everything I have ordered has exceeded expectations! Comfort & fit are perfect! My wife who never wore leggings due to feeling awkward is now addicted due to the comfort & style.
Hello Charlotte,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Wonderful quality and I love the feel of the material and the fit!
Hello Andrea,
We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
Everything I have ordered fits and very comfortable.
Hello Gary,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our products and our sizing.
Best Regards,
Clark
A membership for clothing through fabletics is not worth it. At all. There are options are out there for quality. This one isn't it. I recommend being more thoughtful about where your money goes.
Hi Carlos,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
My history with Fabletics has been as satisfying as a best friend relationship. I can count on Fabletics' to compliment and fit my style and lifestyle every time. Always there when I wonder what I am going to wear. I feel fabulous in them!
Hello Bobbi,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!
Best,
Lia
No help with shipping order going to wrong address
Hello Brittany,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have a hard time finding things I want in my size in stock. I end up ordering the same thing over and over.
Hello Teresa,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you right away to further assist you.
Best,
Dean
Not over the top amazing, but fine. The app sometimes doesn't work for me to purchase so I have to go to the actual site in order to make a purchase but it's fine. The larger sizes often sell out quickly as well.
Hi Brenda,
Thank you for writing a review about the mobile app! Your feedback will help us know what we can do better. Our Member Services Team will be contacting you immediately.
Best,
Kim
My package that I did not received says delivered. Representative made it seem like it was my fault the courier mishandled my package. Did mot offer any assistance. Then she said she would send a request that my order be reshipped. Not that they would it was only a request to see if they would even agree to re send my order. Then I said, if it can't be replaced then give me a refund so I can cancel my membership. And the connection magically dropped.
Hi Nora,
Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I've ordered from Fabletics before and this was my worst experience. I love their products, however, there were many issues. First, an item I ordered was canceled. I didn't find out until later that their reasoning was "inventory error" but this item was still in stock in all sizes. So they told me it was actually going to delay shipping so they canceled it. I would have thought there would be some communication with me, the customer, before someone would be canceled due to delay in shipping. Three of my items shipped but it took forever to arrive. Pitney Bowes is one of the worst shipping companies I've ever dealt with and I don't understand why companies still choose to use them. They never update tracking and everything is always way late. It seems like it always gets stuck "in transit" in Indiana. A week later I get another shipping confirmation for my last item which I didn't receive until after 15 business days from when I placed my order. That prompted a refund but makes me question why my other item had been canceled when this one took too long. Customer service wasn't too helpful. I was given a 20% coupon in my account which I have yet to see. Makes me wary to order again.
Hello Chelsea,
Thank you for writing a review! Your feedback about the canceled item and shipping time frame is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
The associates are wonderful! They go above and beyond for their customers!
Hello Angela,
It’s great to read your feedback about our Member Services Team and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
I can buy athletic wear on every corner, and I do. Over the past few years I have found that I really prefer the Fabletics brand for a number of specific reasons that differentiate it from all of the other options. But, for the second time, I will be cancelling my subscription.
I don't want to. I really don't. But it's clear that even the things you can control, you don't. Communication, honesty, transparency are table stakes and you don't get it. Respectfully!
Hello Bonnie,
Thank you for leaving your feedback. We're sad to learn that you don't like our service and you want to cancel your VIP membership. We have a good reputation for keeping our members pleased, and we want to retain it. We have a dedicated Member Services Team that is here to help you in any manner possible. Right now, someone will send you an email.
Best,
Clark
See above. I cannot figure out how to cancel this subscription so I keep having to buy things to stop losing my money
I've had a few challenges: 1)somehow ending up with two accounts that they couldn't merge - so I just lost credit / status for the level I was actually purchasing at 2)the bras are terrible - they need sizing for bustier ladies, so I try to avoid purchasing the bras 3) shirts are HUGE - I had to go down to an xs to get something that didn't look hideous on me. That said, the quality of material, especially in the shorts and leggings, is very very good for the price. When I first became a member the outfits were super cute and fit my workout style. I purchased a couple of jackets that were awesome also! Now they are branching off into sleepwear and swimwear and stuff I'm not interested in buying from Fabletics. Seems like they are losing their way as a company.
Hello Anna,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with our service and your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Have been a member for over a year and have been satisfied with all the clothes that I've purchased.
Hello Brent,
Thank you for your loyalty. Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colleen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad