On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I saw Fabletics advertised on Facebook. They get you with what looks like cheap prices if you sign up then come to find out there's a monthly membership cost that I wasn't aware of until after signing up. Im sure it's there but it's not obvious that you're signing up for a monthly paid membership. Seemed sneaky. Then you have to call to cancel where I had to tell them 4 times I wanted to cancel before they obliged. If you're not a member the prices are ridiculous for what you're getting. Also the quality and fit of the clothes was disappointing. Two tops in the same size fit me differently and I went by their size guide. Won't be shopping with them again.
The app often freezes or glitches, however I live in Fabletics and they hold up well for lifting.
Hello Amanda,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
The 2 for 24 deal simply didn't work and required me to work through two customer support chat sessions followed by a phone call. Entirely annoying, except the phone support was helpful. Lost my continued business.
Hello Brantley,
We are sorry to hear that you're having a hard time navigating the website. We will be contacting you shortly to assist you further.
Best,
Dean
I love these clothes! My husband buys me some almost monthly. My whole family buys clothes here.
The leggings are great! …but I feel like I'm getting played every month when the membership processes and then again when I go to spend the membership credits and things with widely seeming value are all listed as one member credit. The leggings aren't quite good enough to keep playing this game.
Hello Ally,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm 5 8 180, a little on the thicc side and your larges don't fit. Who are you using to base your sizes? Kevin hart wearing and xl? Confusing membership deal made me uncomfortable signing up as I didn't know what charges to expect. Nice material but awful sizing. I wear medium undies and shorts in every brand. A little big is no issue so I went large to be safe and now I'm thinking XXL would have been appropriate
Hello Brett,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to also assist you with your membership concerns.
Best,
Zeth
I have bought things from Fabletics before and they are always great. This time, they messed up my order even though I placed the order in store, and they lost my package. I never received it and had to eventually cancel after 2 weeks of waiting. Hopefully this is just a one time thing, as I really do enjoy the brand.
Hello Braulio,
Thank you for sharing your experience with our products and your order that was canceled. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The return system online is impossible. You automatically get sent the same thing when you select exchange not given the option to replace. A customer service agent fixed it. The clothes are nicely made and I have a pair of pants I'm obsessed with. Shipping takes forever compared to any other service. Says shipped but details say "ready to go" for days on end.
Hello Austin,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.
Best,
Dean
Hello,
I had seen your ads in many places and was always curious about trying your athletic wear out but could never justify a reason why. I have recently had a major life change and am living on my own for the first time in my life (at 31) after a 12 year relationship. I work from home so I don't get to socialize much and don't leave the house a lot. I started to realize how much it was affecting my mental health and decided to change that. I joined a Gym and thought oh no what am I going to wear now that I've done that. I remembered your company and all the adorable ads and decided to check it out. I was pleasantly surprised at the affordable deals I could find and the selection of unique designs. I suddenly became so excited and couldn't wait to wear these clothes and feel more confident going to the gym. When I received my order I was preparing myself for the inevitable let down that something will not look right or fit my body properly; however I was proven wrong and everything fit comfortably and perfectly. It may sound silly but sometimes all it takes is some new clothes for a girl to feel confident enough to get out there in the world and reach their goals. Thank you for the pleasant experience and I can't wait till I need to order more clothes.
Hi Andrea,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Not sure if employees work on commission but they talked me into yitty shapewear and I actually hate it. Total sausage affect and I'm really only 4 pounds overweight after having a baby. Shocking the shorts don't have compression for the lower belly and just circumference. Don't they know everything just pops out below the compression making lower belly worse. Wish I could return.
Hello Rebecca,
Thank you for sharing your experience with our Member Services Team and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The time it takes Fabletics to deliver products is the worst i have ever experienced. I've had products delivered from China that get here in much less time than a typical Fabletics online order. I'm much better off to take the time to drive to the store and buy in-store. We've ordered many times almost always it take two weeks sometimes longer to arrive. It's unfortunate because we like the products.
Hello Robert,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have ordered from Fabletics numerous times over the past 6 years. The quality of the products is great and I have never had any issues with the company.
Hello Brooke,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I had fallen in love with the iridescent pink leggings and the pink oasis cheetah print crop leggings and in fact, they are what got me to join and order. I had come back almost every day to check if they restocked in my size but they never did. Finally when I saw one left in L I grabbed it it was like winning the lottery. Unfortunately the cropped cheetah print never got in stock with my size. Unfortunately the L is also too small for me right now - since they're so stretchy I can make them fit as I am absolutely in love! If these items are so popular and go so quickly in larger sizes, PLEASE restock them more or have more inventory when you do. Please also add an option to be emailed when they become available. That's my one complaint, but I absolutely adore them so hopefully I can grab another pair in my size.
Hello Erica,
We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding our selection is essential to us. We'll send you a private message right away.
Best,
Clark
I only wear Fabletics to work out because I love the quality, but the sizing is always off and the models of different sizes don't match what my body fits. For example, I am slimmer than the "Large" models, yet I fit in the large pants. My usual top size elsewhere is Medium, but I mostly fit small and x-small in Fabletics tops.
Hello Amy,
Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Super cute! Fits great! I can't wait to wear it on our vacation that's coming up!
Hello Anna,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.
Best,
Allison
Great quality materials, consistent fit across styles, cute designs, items get delivered in a timely manner. I've only had to contact customer service once but they were very helpful.
Hello Amelia,
Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a fabulous day!
Best.
Lia
The shipments come in a timely fashion and we have no complaints. My wife loves it and look forward to opening her packages.
Hello Andrew,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
I have purchased several leggings from fabletics and they have all been comfortable and exactly as described. These ones are not stretchy or soft and are loose at the waist compared to the rest of the legging. The quality of material is also not as good.
Hi Christine,
Thank you for sharing your feedback about the item that you purchased, it will help us improve our operations and services. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
It was so easy to sign up and order a pair of leggings. I was so happy when I got them, I absolutely love them!
Hi Angie,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chelsey,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz