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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love how easy it is to order. I love the clothing. The quickness of shipping. All in all fabletics is awesome!
The sales associate and manager were extremely helpful and patient as we made our selections.
Hello Garielle,
Thanks for leaving us such a wonderful review. We are thrilled that you enjoyed our services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Have a great day!
Best,
Renz
The team is always welcoming. The store also looks clean and organized. The ladies always take the time to find out exactly what I am looking for and offer suggestions they think I would like.
Hello Dahajaira,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
Hello Colby,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you shortly.
Best,
Dean
Customer service is atrocious. Interacted with them on two separate occasions and both times I had the same experience.
Hello Danette,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Absolutely love my purchase. The set is super comfortable, well support and color is just the way it shows on the website.
Hello Dani,
Thank you so much for sharing your feedback regarding our products. We're glad you love your purchase. We always strive to provide our members with the best quality. Have a great day! ​
Best,
Allison
I have been a member for a few years now and I'm absolutely obsessed.
Hello Crystal,
Thank you for your loyalty. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The ladies at Old Orchard are fantastic! They understood me, found everything I needed (and more) and helped me shop for all of my people.
Hello Caroline,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
Order was suppose to be delivered 5/25 then said "exception" will arrive on 5/26 well here it's 9:15 pm on 5/26 and not here, and the shipping site still says it's going to be delivered but the last update was 5/25@ 10:30 pm and it's no where around my home! I guarantee I will be canceling the VIP and telling my friends whom I referred 3 of (2 girls and 1 guy) do not order from them go on Amazon or go into Lululemon in town!
Hello Cliftt,
Thank you for taking the time to provide feedback on our shipping. We have a good reputation for satisfying our members, and we want to keep it. We will immediately send you a private message.
Best,
Clark
Your employee was so helpful and very patient with my needs.
Hello Chris,
Glad you had a great experience with us. We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
Iv always purchased Online but I went on vacation and saw a store in Hawaii I found a bunch of things I really liked some was in stock and Some had to be shipped, Which I was totally fine with because I really wanted these items. Erica from the Honolulu store was so helpful and got my husband on board now as well. So now I have a even more of a excuse to buy from Fabletics!
Hello Courtney,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
I don't remember actually signing up for or opting in to a member points monthly club. These points would rack up over time and I would eventually realize I had them. Had I not, they would have sat there until the end of time and been wasted money. Glad I remembered. Furthermore, the website experience is horrendous. The only reason I gave the rating I did is because all of the products I have that I didn't know I wanted are actually pretty fabulous.
Hello Daniel,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I loved all of the products I ordered and they are very true to size definitely will be repurchasing!
Hello Angelica,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Love them all. I've enjoyed every pair. A few pair I've wanted have not had my size. I'll have to keep checking.
Hi Dana,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered
Best,
Tina
Looking fabulous while working out matters! Helps with tummy control and flexibility to move around. Loving my new training wear.
Hello Cynthia,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
The idea is good, but after ordering a few leggings I couldn't find any new ones anymore. You can skip a month, if you don't want to pay, but I skipped several months and I just didn't find anything new that I liked.
One can only have leggings in so many colors
Hello Cindy,
Your feedback is important to us! We value you, and we are committed to providing you with great selections. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Durable, comfortable, look good! So many products to choose from, awesome sales, and being a VIP has great perks!
Hi Faustino,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I bought a pair of inlined shorts and a pair of underwear, I had received them within a week. They fit great and are very comfortable! I am very pleased with my purchase.
Hello Nathan,
We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
So far my experience with the fabletics products is great. The products have great quality on fabrics and also on design.
Hello Daphne,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Briana,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina