On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the leggings. These are the only leggings I buy and I especially like the ones with the cellphone pocket. The quality is second to none and some of my leggings are 3 years old.
Designed in such a way that the offers are so attractive but the disclaimers are hiding. The entire VIP perks program is a big hoax
Hi Meenakshi,
We value our members, and your feedback about your VIP membership experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Generally happy. I wish the underwear liner had a pouch design that would provide support and better fit.
Hello Charles,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Too expensive - barely any "outfits" left which was the whole point of how Fabletics started
Hello Catherine,
It is with great regret that we received your feedback regarding the prices of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I love the styles and the quality of the fabrics, compression of the leggings are awesome I love Fabletics!
Hi Crystal,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
Took 2.5 weeks to show up. Received no good tracking information
Hello Brett,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Horrible experience. Worst ecomm store ever. Had to make 3 phone calls and 2 weeks later, don't have my items.
Hello Carolyn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything that I bought was perfect! Arrived on time and in a safe package!
Hello Andrea,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Even if I log on the minute I get a notification about newness, my sizes (2x/3x) are often gone already. Several leggings options have a tall inseam option listed, but I have never seen them available.
Hello Carly,
Thank you for taking the time to leave a review. We are very sad to hear that the sizes you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I used to love ordering monthly. Now I consider canceling. Things have just changed and not for the better.
Hi Christina,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
When I first became a member the quality of product was fantastic. The designs were different, unique and fun. My size is always out of stock. Sports bras are the only tops matched with pants as combos. No more fun 3 piece combos available or cute tops that aren't sports bras. So disappointed!
Hello Cynthia,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have enjoyed the various matching outfits purchases for myself, my husband and gifting items to my family. Great customer services, on line and in store.
Hello Jocelyne,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
Got my shirts, love them, I look professional yet comfy and can sweat without showing it
Hello Charles,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth
So far my experience is terrible. I bought 4 pair of shorts in the "2 for $24" sale and it cost me $85… no explanation why and I still haven't gotten the shorts. I ordered On May 14th. Supposed to get them on the 19tj, then the 26th, now they say the 31st. I'll just stick with other brands that got get me the product at the price that they advertise.
Hi Chris,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I did not like how they slipped in the business about becoming a VIP member. When I called to cancel, they gave me $10 off my next purchase. I returned my items and I don't expect to be ordering anything from them again so I don't need the $10 discount. Consider me CANCELLED.
Hi Fawn,
Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
It was great and I love the shorts, just took a little long to ship.
Hello Braden,
We appreciate the feedback you shared regarding our shipping policy. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I should have known better than the sign up for something with an auto order. You can only cancel after the first, four days is not enough time.
Quality and fit are not worth the price.
Hello Charlotte,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Not all clothes that are good quality have to be soooo expensive. Fabeltics does a great job of bringing quality at a fair price.
Hello Andrew,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I have been a Fabletics customer for many years. Great quality and the styles I like.
Hello Cynthia,
We're so glad that everything worked out for you. We here at Fableticstry do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.
Best,
Allison
I was stoned one day looking through TikTok and this ad came up for a very nice pair of shorts, I went to go buy some, but keep in mind I'm under the influence of marijuanah, so I didn't read the "Terms of service" so I got sucked into this VIP Membership that I never wanted, and I'm a old teenager so I don't make much money, and everytime I try to cancel, they try to convince me otherwise and it always ended up working in their favor, so I have no idea if I even successfully canceled this stupid membership yet and I feel like the same thing can happen to other people
Hello Chase,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customers' needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colleen,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services for our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean