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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Everything I ordered so far is fitting amazing. I pretty much have every color of leggings.
Took $55 out of my account. Found shorts on sale for $30. You can NOT spend the difference on anything else nor do you get it back. They still make you pay for shipping. I basically paid $63 for some shorts that was only $30. I do not recommend.
Hello Antawan,
Thanks for sending your review! Your feedback about our VIP promos and pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Fabletics in-store staff were super nice & made my experience even though I ordered a white T-shirt which was see-through so I exchanged it for a blue one which came with a stain on it & then exchanged it again for another blue one without a stain. I was given a 25% off of my next purchase in store for all of the hassle. The in-store staff redeemed my experience ordering with Fabletics.
Hello Corinna,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!
Best,
Renz
The shorts are some of the most comfortable workout shorts I own and are such a good deal with the discounts they got. Their website is not very good and the checkout experience is awful. But those shorts make it worth it.
Hello Austen,
Thank you for writing a review! We’re sorry to hear that you’re having trouble when navigating the website. Thank you for bringing this to our attention. This is appreciated! I will make sure to share this feedback with the technical team. It's something that we will work on to improve the feature and functionality of the website.
Let me know if you have any questions or other concerns, and I will take care of them right away!
Best,
Dean
I love the product. Shipping and logistics is terrible. Nothing arrives on time. It shows up weeks after if its supposed to if at all. Canceling my membership because as good as the product is it doesn't matter if I can't get it.
Hello David,
We value all feedback, so we appreciate you taking the time to tell us about your experience regarding our shipping. Right now, we'll send you a private message. Thanks!
Best,
Clark
Worst quality ever, ordered online and had to go in store to return all items. WORST CUSTOMER SERVICE. Literally had the worst experience, canceled my order once and then it took forever for a refund and on top of that i paid for fast shipping on the second order and it didn't arrive until 2 weeks later. Like what. Never ordering again.
Hi Aldrin,
Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I enjoy Looking for things I'll wear and use, it's silly but like a prize every month even though I pay the subscription fee
Hello Katie,
Thank you so much for sharing your feedback regarding our products. We always strive to provide our members with the best services. Have a wonderful day!
Best,
Allison
Clothing is top notch and fits fabulously. Ordering was easy and merchandise arrived in a timely manner.
Hello Deanna,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and shipping.
Best Regards,
Clark
I love Fabletics, especially now that they have more stock of plus sizes. I love that I can get good deals (and often great deals) from them as a VIP member.
Hi Christine,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members. We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
Took me so long to sign up for the VIP membership. Finally got it on, got my clothes and I felt like they were that of a 1980's polyester nightmare.
Hello Logan,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our website and products. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love everything about fabletics. The overall shopping experience is enjoyable, the pants are so comfortable and the shipping is fast.
Hello Chassidy,
Thank you so much for sharing your feedback regarding our products and services. We always strive to provide our members with satisfaction. Have a great day!
Best,
Allison
I had a great experience and will definitely be ordering more in the future
Hello Deanna,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
It's intuitive and the products are incredible. I really love using Fabletics and recommended it to a friend today.
Hello Chase,
We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us! Have a great day!
Best,
Dean
Product came quickly and was Great quality. Would order more from that line in the future
Hi Christy,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Your product is amazing! The fit is perfect & comfortable!
Hello Bobbi,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and sizing.
Best Regards,
Clark
There are great selections, especially with the new tennis line that's come out. There is always something new coming out, which is amazing, but when my pair of leggings that I fell in love with begin to fall apart, they are not on the website anymore. If there was a way to have some goodies stay longer that would be even better.
Hello Callie,
Thank you for sharing your experience with our selections and the leggings that you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The website is so frustrating to use there were multiple times I almost gave up. The saving grace is the products. I tried my mac, my phone, and the app and had issues on all. Sometimes it would load indefinitely, keep making me sign back in after a few minutes, or clear my entire cart.
Hello Brian,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Mostly happy with my order and in some things, the fit is great and some a little on the large side which I expect ordering online.
The Donna Velour Hoodie was on the short side lengthwise whereas the Phoenix Half Zip Mid-Layer fits perfectly and replaces my Nara Half Zip Hoodie purchased back in June 2020. The best part of both these tops is the long waisted design aspect which works well for taller people. If there was multiple colours in that type of top I'd love to have a few more!
Hello Mel,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Aaron,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Took 10 years to come. Matter of fact it still hasn't came. Good ahh deal tho
Hello Francis,
We are glad you are enjoying our promos! Your feedback about our shipping timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beatrix,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina