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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Product
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love all the products that I have tried so far from Fabletics. I love the leggings and shorts especially the pockets for my phone!
Amazing prices with the VIP member credit. So comfortable and cute. I feel so confident in my Fabletics items!
Hello Lindeann,
We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
I had zero trouble ordering. Didn't realize it was going to take almost a month to get the order. Won't be ordering again. And I wouldn't recommend this company or it's products to anyone, anytime.
Hello Christopher,
Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.
Best,
Dean
Very soft, good fit not too tight and being exposed. Will buy me another pair very soon. Got the black and navy is next
Hello Ray,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I bought several items while I was a VIP with this Fabletics company and I can say for the most part when I did order I got my tops and bottoms when I ordered and I still have some of the items others I have given away but its just because of the pandemic and a move we made recently. The company is a good company especially for active wear.
Hello Cathy,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
I'm cancelling my membership after a year of being a loyal member due to the service that I have received. Recently waited over one month to receive a partial outfit, had to call customer service over eight times within a two week period to hear the same script that they were experiencing technical issues. Requested refund and still had to call numerous times. Not a happy customer with all the issues that I went through.
Hi Amanda,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
I ordered a few pairs of shorts 2 months ago and it turned out they did not work for me. I went to the Fabletics store and they exchanged them for a different style. The employee was cheerful, polite, and really helped me out. Great experience.
Hello Art,
We’re so happy to hear you’ve had a great experience with Fabletics. We take pride in giving the best quality of service to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Renz
Awesome as always. Great quality clothing, easy to order.
Hi Melissa,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I am always more that satisfied with my orders, just wish they didn't attract lint and hair so much
Hello Cana,
Thank you for your feedback and we want to know more about it. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
I love the style and the color. It fits as I expected it.
Hi Tinsaye,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
I have loved my purchases from Fabletics and the only reason I am not continuing my orders is because I moved to Europe and they don't deliver here yet. Let me know when they do!
Hello Britt,
Thank you for the positive feedback! We are happy to know that you love our products and services! We'd be delighted to help you further with your concern about our services in Europe. Our Member Services Team will get in touch with you right away.
Best,
Allison
Bought two of the exact same shorts just two different colors. One short was a full inch longer than the other in length. Waist band was also not very tight and was not adjustable
Hello Ben,
It is with great regret that we received your feedback regarding the items you purchased. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My experience with Fabletics has been great. I started shopping here because of all the ads I saw on TikTok about the 2 for 24 deal. I saw it almost every time I went on the app. Even when that deal was over, the store still had lots of other deals. Not to mention the member credits you get. Overall lots of different pieces, great deals, solid shipping time. Fabletics gets a thumbs up from me.
Hi Anderson,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
I haven't got my even gotten my things yet I'm still waiting.
Hello Anyelo,
We appreciate the feedback you shared regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Hello Swathi,
Thank you for writing a review! Your feedback about the shipping delay is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
My cloths take 2 months to get to where I asked them to get shipped.
Hello Christopher,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly for further assistance.
Best,
Dean
While I like the products overall I don't need something every month.
The ability to skip months is exceptionally hard to use
Hello Christine,
We value all feedback, so we appreciate you taking the time to share your thoughts regarding skipping the month. We'll send you a private message right now. Thanks!
Best,
Clark
J'ai du retourner des articles et je n arrivais pas imprimé mon étiquettes. J ai appelé et on m a aidé très patiemment. Merci beaucoup.
Bonjour Nathalie,
Merci pour vos excellents commentaires concernant notre équipe des services aux membres. Nous ferons de notre mieux pour toujours répondre à vos attentes de service. Nous espérons que vous vivrez toujours une expérience fabuleuse avec nous. Avoir un génial!
Meilleur.
Lia
Love Fabletics! Love the styles and the products but the shipping took more than 3 weeks and it came in 3 different packages at different times. Just that small issue…
Hello Ana,
Thank you for sharing your experience with our products and the delivery time of your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Very helpful, great service and deals, helped my friends out and everyone wins! I feel like an ambassador because my VIP membership is such a great offer
Hello Carter,
We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Crystal,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth