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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Every single package takes years to get to you. It did NOT use to be this way when I was paying LESS money. I've been a member since the beginning and love the products. It's unfortunate to see such a great company invest in bad resources
Hello Alexis,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping time frame. Our Member Services Team will contact you right away.
Best,
Allison
I had looked at the fabletics stuff for years and thought no this won't be good quality how can they. Well it is. I am hooked. I've always wore and swore but it but I am loving the quality and comfort of the fabletics.
Hi Mallorie,
Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services.
Best,
Tina
Great company, great clothes, great deals! The only thing that kinda sucks is their capris and almost everywhere come 2 inches above the ankle bone. A true capri should be mid to upper calf. I work in a very hot place and self esteem is too low for shorts. Unfortunately with the now days capris keep my ankles cool. So there's that.
Hi Amber,
Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
It doesn't clearly state that being a VIP member costs $56/month. I am going to cancel my membership.
The leggings are great!
Hello Cindy,
We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Good products that fit well and have a great athletic appearance. Costs sometimes are a little high compared to other comparable products available.
Hello Bill,
Thank you for taking the time to leave feedback! We'd be happy to assist you further with your concern about the price of our products. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I bought two pair and was very satisfied. Comfortable and fit will. I bought two more and while the pants were made of the same material, the pockets were different. They were not made with the same material as the pants and because of that, they are not as deep and "flexible like the pants themselves. All in all, a very good product. I just am not satisfied with the second two pair and am reluctant to purchase again.
Hello David,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had a 1st time customer promotion of 2 pairs of leggings for $25 each. I got them in, and didn't like 1 pair's fit, so I returned. Had to wait for them to receive them before I could exchange and had to call to do so. No big deal. The new pair also didn't fit great for me. I made another return and when they got to the warehouse, I called to do a different exchange and I was told that the promotion wasn't able to be used and I would get an $8 (or something similar) credit. I had to fight with them to get a new pair sent to me. They told me that this was a courtesy and they WOULD NOT do this again. Luckily the newest pair did fit decent enough. I just feel like a company that only does online ordering should have a better return policy, as everyone's body styles and fits are different. Needless to say, after this month I will be cancelling my membership.
Hi Amanda,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Good knowledge about product, polite, friendly and open to achieve goal
Hello Amelia,
Thank you for the positive feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I like everything I got but my only complait is the bottom of my pants a to small to go over my shoes. I wear these to coachbin and that would make them look a little more dressier. Other then that Im happy with my order.
Hello Chris,
Thank you for writing a review! Your feedback about the product size is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
One of the first things I discovered about my Fabletics purchases is that the quality is amazing. I feel and look good in these clothes because they're crafted with care and great fabrics. And of course the styles are hot!
Hello Cicely,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Although the clothing quality is ok, sizing is off. I was, without my knowledge signed into VIP and it took me years to figure that out. That after buying 2 leggings. Once I'm done buying my 38 credits worth of clothing, I am not returning nor am I recommending this site.
Hello Adriana,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
She was very helpful! I used my credit and was able to buy another pair, and would love to have a pair with pockets too.
Hello Melody,
Thank you for leaving such a positive review. We really work hard to provide the best service that we can. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have been ordering from fabletics for a couple of years now. I own many pairs of leggings, but fabletics are the softest, most comfortable and help me to look my best. My last order which prompted this review was a Mother's Day order. I got each of my daughter's a gift of fabletics and they loved them!
Hi Cassandra,
Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services.
Best,
Tina
Hello Carol,
Thank you so much for loving our brand! We're glad that you are loving your purchases! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Only problem I live in Australia and can not purchase sale items as they are pick up only from a store. Therefore can't purchase.
Hello Janeice,
Thank you for sharing your experience with our item and the promotions we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I've yet to receive an item that I didn't love, and I've ordered about a piece a month since the site opened. Love Fabletics!
Hi Jayla,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Definitely worth it when they have sales. Signed up for the VIP and when I forgot to skip the month they were super friendly about it. The actual products are very comfortable and sturdy. Great all around
Hello Amira,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I love the monthly edit. It gets me excited about working out.
Hello Angie,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
I will not be purchasing from this company again, the fit, quality and delivery time were horrible. The return process is lengthy
Hello Ross,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barb,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth