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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I workout every day and I absolutely love the quality of these clothes
These are the most comfortable leggings I have found and the only ones I wear now!
Hi Angi,
Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services.
Best,
Tina
Bought some performance underwear (which are great!), but somehow got auto signed up for $60/month VIP membership. Make sure to read the fine print!
Hello Connor,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I subscribed to Fabletics to completely refresh my workout wardrobe. I was able to get amazing leggings (more than I needed), shorts and nice workout jackets for a great price. The leggings are made so well that I know they'll last me a while. I can say the same about the workout jackets/quarter zips, too. The comfy cozy clothes are the best, I live in my jogger pants. The colors are great and you can mix and match sets. I didn't get any work out tops because I like the tops with built in bras and I only saw 2 during the course of my subscription. Despite that, I still love everything I got.
Hello Alyson,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
The staff at fashion Square in Scottsdale is outstanding. They always great you in a friendly manner. They always help find a size or an outfit that works. Artdie The manager really promotes customer service with her staff. Best store at the mall. I also, love the product. I can't tell you how many Fabletics outfits I have.
Hello Elisa,
It’s great to read your feedback about our Member Services Team and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
I have been with fabletics for about 6 or 7 months now and I absolutely love everything I've got from them. I like how I can buy things serperately or they have options to buy already paired outfits. Every single pair of leggings, sports bras, and bags I've purchased from there are still holding up perfectly. No complaints. I'd recommend Fabletics to absolutely anyone of any size or shape!
Hello Amanda,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
What a great buy and they look/feel wonderful! I love the sales. The quality is outstanding!
Hello Beverly,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
App was very slow which was frustrating due to the event being app only but still great feeling to get deals
Hello Andres,
Thank you for sharing your experience with our mobile app and the promotions we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Bonjour Sarah,
Merci d'avoir pris le temps de laisser vos commentaires et de les partager avec d'autres. Nous sommes heureux d'apprendre que vous appréciez nos services.
Best,
Clark
Fabletics has a great selection of leggings and sports bra. They fit true to size, and they stay fresh and colorful even after many washings. I love Fabletics.
Hi Barbara,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
The website is always difficult to use and you run out of things so quickly!
Hello Danielle,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
While I like the quality, I have noticed that the waistline of all their bottoms is very tight. It fits everywhere else, I don't need a size up, but the waistline is unusually tight. I have had to give the last 2 things I bought to my daughter, she's tall and skinny and still said the waist line was tight
Hi Christina,
Thank you for writing a review about the item that you purchased! Your feedback will help us know what we can do better A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Selection is much improved and size availability has as well. Shipping is the worst. Please address this and you will be 5 star. Shorts are the best!
Hello Don,
We are glad you are enjoying our products! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
It was a very good experience they came very quickly and they are incredibly comfortable.
Hello Austin,
Thank you for the nice words that you said about our products and our shipping policy. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I'm so pleased that every time I make an order with S top and M bottom, I know it's going to fit and the fit/size doesn't change
Hello Danielle,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The quality of the fabrics has gone way downhill and they never have much in stock. I can't get just a regular pair of black leggings in my size. Fabletics brags about having such a wide range of sizes, but they never have them in stock. After my last purchase with Fabletics, I am done. I am canceling my membership. The fabric is just junk now.
Hello Brooke,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Shorts took longer than claimed to come in. Said 3-5days and took over a week. No free shipping. No draw string and waist is bigger than claimed size on website. I'm a 32-33" waist and medium is 31-33" and they were way too big, closer to 35" waist when I measured it. Pictures show that the phone pocket is on the side of your leg but it's actually more towards the front/side of your leg. Material feels cheap and is definitely no where close to Lulu shorts like claimed all over every advertisement that is found on social media and website. Inseam claims to be 7" but is closer to 9" when I measured.
Hello Cameron,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I have been ordering from Fabletics for over a year now. I rarely receive an item that I do not like. I have never been this loyal to a brand before and have even been able to get some of my male friends and brothers to become addicted to the clothes also. They really like the Men's pants saying they are comparable, if not better than, Lululemon's. I also really appreciate the Thredup program. This has allowed me to purge a lot of clothes I had been hanging onto to make more room for MORE Fabletics!
Hello Michel,
Thank you for the kind words that you said about us. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a fabulous day!
Best,
Mary
I appreciate all the sales, i am a stylish broke boi
Hello Cameron,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Absolutely love all the clothes I have purchased from here over the last few years! Styles are great and they are so comfortable!
Hello Stephanie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christie,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth