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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm not upset or anything just one of those people who loves obsessively tracking packages. This newgistics gives me no info and then has updated to say I will receive the package the next day for about 3 days in a row now. Still don't have the shorts.
Hello Bryce,
Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.
Best,
Dean
While the monthly subscription model may look enticing at first, this is the biggest scam in the recent years. Below are the reasons why:
* You get "1 credit" every month for ~55$ and you can only get 1 item for that. Yes. Even if it's priced less than $55. Meaning, if I want to just get a top which is priced less than $55, I either have to use my monthly credit of higher value or save my credit and pay for it. Which only makes you spend more money and your credits keep accumulating.
* All the items in the store are way overpriced! Cheap materials that are marked up 200 to 300% more and give you 50% off.
* Everything is either nylon or polyester. Not at all comfortable for serious/intense workouts. The designs are cool but they're not really practical.
* And their shipping is always at least 5 days late than what they show when place the order. Even when my order exceeded $100, they claim to provide free shipping but it never arrived on time. Very disappointed.
Hello Regina,
Thank you for taking the time to leave a review regarding the VIP membership. Your feedback about shipping/delivery, pricing and promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Wish there were more capri-length leggings, especially in larger sizes. Not everyone wants to wear their sports bra as a top. Please consider the design of outfits and tanks to allow more modest coverage.
Hi Bridget,
Thank you for sharing your feedback regarding the items that you purchased! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I've been a longtime VIP customer of Fabletics and I order from them regularly. The powerhold leggings are by-far my favorite leggings for working out or lounging. I am a little disappointed, however, in the recent price increase for monthly VIP membership. I will continue to be a VIP member, but I will be ordering less regularly (skipping more months etc)
Hello Cat,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the Member Credit. Our Member Services Team will get in touch with you right away.
Best,
Allison
I just had to return the whole order. I had thought I used points to buy the eye mask with a pair of shorts that was on sale but they charged me for both. When I called to ask if they could just refund me for the mask and deduct points, I was told no and to send the mask back and try again later. I got the package and opened to see if I really wanted to reorder after returning the mask. I found the mask was very low quality and the shorts fit weird so i sent everything back for refund. The shorts were then on sale even cheaper, probably because of the poor fit.
Hello Terri,
Thank you for your review and for taking the time to share your thoughts regarding the quality of our product and our points program. Your feedback is essential to use. We'll send you a private message right now. Thanks!
Best,
Clark
I just love this company! It makes me feel and look good while working out. Helps get me excited to be healthy and happy!
Hello Calene,
Thank you for your review. We are happy to be a part of your motivation to stay fit and healthy. Have a great day!
Best,
Renz
Normally I don't get that excited when it comes to workout clothing but Fabletics did amazing! The quality of their items, and comfort makes it well worth the cost. I've enjoyed every second of wearing both my shorts and the 24/7 shirt they provided comfort while working out. Although this brand could be a little less expensive I'd still pay full price for their product. Again an amazing job giving comfort, and quality to workout clothing!
Hi Daniel,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Was really disappointed, not worth the money, might as well go to a tj maxx
Hi Nathan,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I was so excited about these products - made several enquiries re my orde, first as I received an email of cancelled items with no reason (All order items were listed) to be told email was wrong, only one item was out of stock. Chat was then avrptly ended. I then emailed to follow up order as website said problem with delivery, no response ever received. Very disappointed and will never shop here again.
Hi Celia,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Shipping is slow. My order has gotten messed up on multiple occasions where I receive the wrong size or color of an item I ordered. Everything I'm interested in buying is 99% of the time, out of stock and not planning on being restocked or continued. I'm very dissatisfied with the whole process.
Hello Christina,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping and products we offer. Our Member Services Team will contact you right away.
Best,
Allison
I would have appreciated Fabletics to stick with supporting true health and wellness. Collaborating with people that don't believe in true health and wellness is the reason for me leaving the membership. It takes the credibility of the company to a lower level I can no longer support with my finances
Hello Chenaé,
We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I had ordered three pairs of under-garments in early April. After waiting a month I called customer service, they apologized and created a re-order. The package finally arrives but turns out to be all a size extra-small (I'm an XL), so now not only do I have to wait even longer but I have to make a print out and package it back [I don't own a printer] meaning I have to go out of my way with this hassle and prolong waiting period do to Fabletics hiccup. Now I've enjoyed this company's fabrics, they're comfortable enough for the price, but at this point, could of a least given me this product on the free, especially when being hanged up on by customer service twice for merely even presenting this free alternative. My goodness at least throw in some complimentary socks for my endeavors!
Hello Angel,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Overall very satisfied with the quality and affordability of the clothing. Customer service is also very good.
Hello Robert,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Excellent customer service, the prices are reasonable and I love the merchandise!
Customer for life!
Hello Carla,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Love your fabric great customer service only wish you have more colors in stock.
Hi Kim,
Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services.
Best,
Tina
I ordered two medium shorts. I wear medium shorts in literally every other pair of pants and shorts but the ones I ordered from fabletics didn't fit. I sent them back. No problem. But they only gave me store credit. After I purchased another pair of smalls. Now I have to spend even more money to get my credit back.
Hello Alex,
Thank you for writing a review! We would love to assist you further with the concern you had with the fit of our product. A representative from our Member Services Team will email you right away!
Best,
Dean
I do have a small complaint though, the mens everyday pant is not the same as it was. Size runs smaller, shorter/deeper pockets. Don't like them like the originals. Material is great! If you don't mind shorter/deeper pockets these are great!
Hello Robert,
Thank you for providing feedback on the sizing of our products. We want to maintain our good reputation for satisfying our members. Our Member Services Team is available to assist you in any way possible. Someone is currently sending you an email.
Best,
Clark
Great product; deceptive sales gimmick.
The fact that you charge a monthly fee should be boldly presented in the beginning and not hidden in the small print. I would not have ordered had I known this up front. I will not order again considering that deception pisses me off.
Hello Dee,
Thank you for sharing your experience with our products and the monthly member credit charge. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
In today's day n age it seems unrealistic that every Fabletics order takes a minimum of 2 weeks!
Hi Blair,
Thank you for sharing your feedback about the shipping process! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
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Hello Pamela,
It is with great regret that we received your feedback regarding your order. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia