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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My visit was exactly what I needed to end the week they were there when I needed them they put together some outfits for my trip and I couldn't be more satisfied.
Hi Danisha,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
The sizing on leggings seems to vary a lot depending on the style which makes it a pain to order online. I find I have to make returns and exchanges with almost every order because of the inconsistent sizing.
Hello Allison,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the product's size. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The best clothes. The best programs. The best customer service. I really love fabletics!
Hello Aly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
There's no drawstring so your waste has to be big enough to keep them up. Mine is not. I'd like to try something else!
Hi Lance,
We value our members, and your feedback about your purchase is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
My first few orders had no problems at all but my most recent order was shipped in 2 separate shipments and both showed delivered on the same day but I only received 1 part of it. When I called they told me that it would take 3 business days to figure out what was going on. At the end of 3 days I got a email with another tracking number. Not sure what happened but glad it was fixed.
Hello Angela,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
My first order, I thought to myself. Let me give them a try. Still haven't received my order. I won't order anything else from this company! I would post a picture, but I don't have my order yet.
Hello Ted,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I received the wrong outfit and the return process is so complicated I cannot figure it out nor does in store take it back. It does not fit and it isn't even close the right order.
Hi Chezney,
Thank you for sharing your feedback regarding your order! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I love shopping at Fabletics always has my size and usually I can find my color and the exchange process is quick as long as you follow the instructions I have not had an issue with any of my orders and if I had a problem I could always call and get it corrected thank you so much for the great dynamic passion choices and for always being so fashion forward
Hello Angelina,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our products and services.
Best Regards,
Clark
They produce great quality clothing for her & him. The customer service is beyond great. I recommend Fabletics to all of my friends!
Hello Alyse,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Mary
I called to cancel this order and was told it was canceled, but it was still shipped out to the false address that the scammers listed. Fabletics says that once it got shipped out there was nothing they can do but I don't buy that.
Hello Alexander,
It is with great regret that we received your feedback regarding the status of your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
They sign you up for a $50/month "membership" without telling you about it.
When confronted, they hang up on you.
These people are criminals and should be charged.
Hello Ross,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered 7 items and only received 5. The last package seems to have been lost
Hello Brian,
Thank you for writing a review! We would love to assist you further with the concern you had with the missing items. A representative from our Member Services Team will email you right away.
Best,
Dean
Fabletics' site was very easy to navigate, and my items came so fast and they were perfect!
Hello Amber,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Hello Emma,
Thank you for the kind words that you've said about us! We are always inspired by giving you high-quality products and the best service because of your trust and love for us. Have a nice day!
Best,
Mary
It's one of the only places I shop. They have awesome sales. And great quality cloths.
Hi Brooke,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
I received the product but there was only one pair in there and not two I was kind of disappointed the product fish nice and is a great product but the claim was two for 24 and I only received one
Hello Lane,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the missing product. Our Member Services Team will get in touch with you right away.
Best,
Allison
I do not like the changes to the material, it feels cheap and thin. They used to be supportive in the tummy. I don't think I will be purchasing legging with you going forward.
Hello Briana,
Thank you for your review and for taking the time to comment on the quality of our product. Your feedback is essential for us to use. We will immediately send you a private message. Thanks!
Best,
Clark
Very helpful, cancels when I asked after offering a few examples.
Hello Rebecca,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our services.
Best Regards,
Clark
I'm size small and always when you have promotions or discounts I never found the style that I want or the color or the material. You have different nice colors on bottoms but I never find a nice one for me, is always sold out. First time being a member and I don't have a good experience
Hello Betty,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello María,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison