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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I am very very happy with my Fabletics experience. The young ladies in the Victoria Gardens store in Rancho Cucamonga California are amazing! They are very helpful. They don't just help you find the product you are looking for, the make suggestions, tell you of thier experience with the outfits, help you find sizes and make sure that even when the store is busy and crowded you feel like you are still seen and heard.
I also like them because they remember me. Despite the store being very busy they even remember the outfits that I buy. Their customer service is exceptional. In today's society the art of customer service appears to be lost but not at your Fabletics store in Victoria Gardens. I now have my mother, aunt, and niece shopping there. I am VERY protective on my mother but I feel good about taking her into the store. After having a stroke despite her having no physical signs I watch her like a hawk. However, at this store I feel comfortable enough to go into the dressing room while she stays up front and chatts with the sales ladies. They are amazing.
I also give Fabletics 5 stars because I love the product. I can wear them everywhere and feel comfortable. With some of my outfits I can even put on a blazer jewelry and give a killer presentation. Even at the age of 53 I wear your product because I can be stylish but still classy and not look like I am trying to fit in with the younger crowd. I tend to travel a great deal because my son plays in the NFL for the Chicago Bears so I frequently visit the store to get my travel outfits. I am also a speaker and coach for women who specializes in helping "Make It Happen Women" increase their self-care and self-love. I have thought about posting my Fabletic workout and travel outfits and tagging you in the post. I believe in speaking up when I don't like something. I also believe in speaking up when I do, thus the detailed review.
Thank you very much for your creating such a wonderful product. I also thank you for hiring the amazing staff at your Victoria Gardens store in Ranch Cucamonga Californa. Be greatly blessed, love yourself, and have an amazing week.
Carmella J.
Very satisfied with the process found the sizes and colors that I was looking for and awesome prices
Hello Angela,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Hello Otia,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I recently bought the navy joggers. Nice fabric; not too heavy and a trim leg. Very stretch and comfortable and they dont bag out at the knees. I noticed after washing in cold water and hanging to dry, they seem a little bit shorter. Still find them really nice.
Hello Adrienne,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I exchanged a product for another size. The original product was received back to Fabletics and I never received my new item. Now you have my money AND the product! Will never shop there again.
Hi Brandi,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I've shopped from Fabletics 3 different times now and I must say I am in absolute shock on how much I love and adore these products. I am in complete awe over their products and overall site. We all know as women we have insecurities but I feel nothing but positive and good vibes from Fabletics and true women empowering women. I am a valued customer and will continue to shop here. I feel it definitely suits me and my comfort and style. I love it all.
Hello Brittany,
We are honored that you have chosen us and placed your continued trust in us. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Hope to hear more from you in the future!
Best,
Mary
Great team at the store and great quality of clothing
Hi Cayden,
Thank you so much for your amazing review! We value feedback like this because it motivates us to enhance our products and services even more! We are delighted that we were able to meet your requirements. We hope you continue to have a wonderful time with us in the future. Have a wonderful day!
Best,
Kim
It's getting expensive, and I'm not really into bright styles. I'm having a hard time using my credits.
Hello Gale,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
They help hide my belly, that has recently found me lol! They are awesome for the hot, humid weather here in Florida!
Hi Amy,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
I received everything I ordered timely and accurately! I am pleased with the quality of the garments also.
Hello Catherine,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I love all the models, the only thing that is very few garments is always sold out
Hi Norberta,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Mother/daughter matching outfits is always a win and this was a fun great way to match.
Hello Caitlin,
We're so glad that everything worked out for you. We here at Fabletics do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.
Best,
Allison
Long delivery wait. Product not as described, way more expensive then other men's briefs and not even as functional. Mediocre.
Hello David,
We appreciate the feedback you shared regarding the item you purchase. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
At first my order was supposed to arrive 3 days after I ordered according to you guys, then it turned into 9 days, and now it doesn't even have an arrival date. It also hasn't updated the packages status in about 4 days. I just want to know where my package is and when the estimated time it will arrive is. My package could have been stolen or destroyed for all I know. This was a very bad experience and I am extremely dissatisfied.
Hello Connor,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.
Best,
Dean
I ordered my package but I haven't yet received it.
This is really frustrating
Hello Trevor,
We value all feedback, so we appreciate you taking the time to tell us about your experience regarding our shipping. Right now, we'll send you a private message. Thanks!
Best,
Clark
Such an easy purchasing experience. Everything was straightforward and easy.
Hello Adriana,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Valley fair San Jose rude staff. Went to return something and they treated us like shoplifters.
We ended buying something we don't needed.
After this experience, we're never going back again.
Actually we may return everything we bought.
Worst experience ever.
Hello Itzel,
We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I had an issue with a fabletics package and had to contact customer service. Spoke to someone in the Philippines. I couldn't understand him at all. I prefer to deal with Americans.
Hello Cec,
Thank you for writing a review! Your feedback about our products and Member Services Team is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Getting every day from this company is very easy and care delivery I came here to find all my stuff easy and that's what I found they are very easy to work with they have all the stuff I need for sports or activity or athletic equipment!
Hello Boi,
Thank you so much for sharing your feedback regarding our products. We're glad you love your purchase. We always strive to provide our members with the best quality and services. Have a great day! ​
Best,
Allison
Hello Corey,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carmella,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean