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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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They use some weird shipping service, and i had made a mistake in my address. I attempted to contact multiple times and submitted multiple requests to change the address. No one ever got back to me and i never got my shorts :( i was really looking forward to getting them as well, but i don't think i will be ordering again because of this reason.
Everyone at the Park Meadows store was SO helpful! We will definitely be back!
Hello Casey,
Thank you for sharing your great experience with us! It makes us delighted to know that you are satisfied with the products and services we offer! Have a great day!
Best,
Dean
As someone who purchased a number of different products from fabletics. I feel like the Need for a variety of fitting around the groin area, to be a better fit for customer. People had different shapes and sizes, helping make the product more comfortable.
Hello Casey,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Good site with quality wear, member credits is a good perk!
Hello Christopher,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
My last order was returned clothing that was clearly not even washed or repackaged. HORRIBLE. This means that I was sent something that someone else had clearly either tried on or worn with no quality control measures in place. This says that this is not the type of company that I want to receive products from
Hello Bregeita,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
True to fit:)
Easy to order though larger sizes hard to find products sometimes.
Hello Alyssa,
We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding our selection is essential to us. Right now, we'll send you a private message.
Best,
Clark
Hello Shelly,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I found the VIP membership enticing so I joined. Bought 2 items with the perk and 2 other items. The quality of the garments are excellent and fit to size. I love the phone pocket as I am a serious walker. So I was disappointed with the monthly fee of over $50 dollars that could be skipped but one would be prone to forget to do so. This monthly condition is why I canceled my membership. Thank you
Hello Christine,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Lindos y excelentes productos pero necesitan mas variedad en los estampados o printers
Hola Ana,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para darnos su opinión sobre los artículos que tenemos en línea. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
I repeatedly tried to buy medium leggings, different styles, different colors. Rarely had any in my size. So disappointing. Tried for several months and then the price went up. No thanks.
Hi Dena,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Every item I buy is of great quality and comfort! I love Fabletics!
Hello Deborah,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I like most of the styles that Fabletics have. Once I figured out my size, most everything fits and looks how it should. I just started buying from them and the clothes seem to be of good quality, are comfy, soft and fashionable for all ages. Unfortunately, unless the item is on "sale" most of if not all their clothes are extremely over priced (as it seems to be on other sites as well). I find that taking the chance and waiting that an item may go out of stock before it goes on "sale" has been my best bet. It's then that I find the prices more reasonable. Anything more than $25-30 for a pair of yoga/leggings is outrageous or for a sports bra. I'm really enjoying embracing this new style for myself and overall I'm happy with the quality of clothing I've bought so far.
Very helpful and nice people in the store. They help me with about my return
Hello Catalina,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
My mail carrier caused me to not receive my items. When I called, the associate was extremely pleasant and eager to help in replacing my order. I received the new order in a sufficient amount of time. Very pleased with her customer service!
Hi Cynthia,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
Doesn't fit and took to long to come in never got updates on delivery
Hi Austyn,
Thank you for providing feedback regarding the item that you received! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
Yet to receive a package and fabletics doesn't give refunds, signing up was a mistake
Hello Ashleigh,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your package. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have been a customer for many years. I love the selection, and price. Their products are reasonably priced in my opinion. Their clothes are comfortable when I workout. Thank you.
Hello Debbie,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Never got a response on FB Messenger. I'm. Missing an order and when I asked to speak with an agent I never got a response from the automation or an agent.
Hello Christine,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Hello Karine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I have about 15 different pairs of leggings from Fabletics because I am such a big fan of them. They are very stretchy and soft and come in many different colors.
The one problem I am having is that they do offer different style of the pants, which is wonderful. Sometimes I am having trouble with how the Large fits me. I bounce between a Large and XL, depending on style. If I rush and put on a pair really quick it might be the wrong style and size and then they end up falling down. I really do love the pants.
Hello Cristine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Connor,
We value all feedback, so we appreciate you taking the time to tell us about your shipping experience. We'll send you a private message right now. Thanks!
Best,
Clark