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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was pleased that the parcel showed up earlier than the estimated delivery date.
I always have the best time at this store! The staff is the best! I will not shop at a different location!
Hello Carri,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our service.
Best Regards,
Clark
Didn't know I would have to pay for a expensive monthly subscription for the prices you advertise, and once you do it for the first time you have no more "credits". And the prices are way too high without the membership for not a lot of size or color options
Very disappointed
Hello Brian,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It would be better if the pants were offered with specific waist sizes. My pair of "medium" pants are too tight, can't wear 'em.
Hello Timothy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My wife is a medium, but the last few items I purchased did not fit at all, I mean they were small if anything.
Previously that did not happen. Maybe a different supplier?
Hello Chris,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Hello Lisa,
Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
I have been an avid customer of Fabletics for seven years now. I can't say enough good things about this company, they are quick with their shipping, their products are great, wonderful quality pieces that they standby. If there's ever been an issue I've been able to return my items quickly and with no hassle. Clearly, because I've been with them so long, I truly love their options and how versatile their pieces can be. Really love this company and all they have to offer, keep up the good work people.
Hello Carlie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Shorts fit well, however I am dissatisfied with the way the shorts washed and dried, after laundry, the waist band lost some elasticity
Hello Brett,
We appreciate the feedback you shared regarding the quality of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
The bras I purchased fit horribly, not comfortable and the color was awful. Never wore them, donated them. I am finding that Fabletics are overpriced for the quality. Canceling my membership!
Hi Debi,
Thank you for sharing your feedback about the items that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I ordered as I have before but for some reason my shipping address from years ago was pulled from my record, which i have updated and had the correct default address choosen. Now i have no idea if i will be getting my order or not, before you used a credit card from years ago that i had updated as well. Your system is not fairing well.
Hello Colleen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I used fabletics for years and it was a constant game of checking each month to see if they even had anything I wanted in my size. If I got lucky and they did there was a good chance it would get lost in the Mail by the ridiculously subpar third party shipping companies they use. I finally canceled my membership in favor of cheaper more reliable Amazon leggings
Hello Aireil,
It is with great regret that we received your feedback regarding the options we have online and the VIP membership. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The overseas on-demand customer service has been great. However the products take exceptionally long to arrive, and are inconsistent in size. Pants are too large, while shorts are undersized. Furthermore the product material creates a lot of PFOS and inorganic waste material and is not made in USA or with fair labor, unless those standards are being hidden. Beyond that the promotion of obese-friendly products as a celebration (Lizzo line) is an affirmation of unhealthy and harmful lifestyles, not for health. So I'm not interested in continuing to partner with a company that does not truly want to help people and the planet. My wife is completely turned off for those reasons, and I am not happy with my most recent products.
Hi Cameron,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I have loved everything from Fabletics so far! Material is always comfortable.
Hello Araceli,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our product and our sizing.
Best Regards,
Clark
I just love your plus size gear! It is not see through like many other brands
Hello Vanessa,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I love the shorts I purchased. As someone who has recently lost 70+ pounds, the compression clothing and sports bras I have purchased from Fabletics are something I cannot live without!
Hello Alexandra,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
Hello Celia,
It is with great regret that we received your feedback regarding the prices of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Live everything i have ever purchased! Cute stuff - made very well - and the pricing is just "Fabulous"!
Hello Betsy,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
My experience was perfect received both of my orders in a timely manner
Hi Beverly,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
Everything I order is extremely cheap and I will not be purchasing again. The monthly charge is a way to keep customers but if the clothing was designed better then you could sell more. Spent too much on marketing and not enough on the items themselves. I'll never order again.
Hello Jory,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with our product quality and monthly credit. Our Member Services Team will contact you right away.
Best,
Allison
Sizes run small nothing fits. Everything I ordered was too small. I gave the products to family members that could wear them. There wasn't an option for larger sizes like I needed.
Hello Celia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gordon,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our shipping.
Best Regards,
Clark