On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got the membership because the pants fit my daughter, but the first time i went to redeem my points, i was told the only items i could buy. I couldn't pick the colors i wanted because they tell you how they want to match. The top doesnt fit neither my daughter or me but I had to buy one ( that is sitting in my drawer) because i cant get 2 pants.
Wish there was a bit mor variety. Love the product
Hello Fabio,
We appreciate the feedback you shared regarding the options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My different pieces fit well and are very comfortable! I love them. Store associates in Indianapolis were very helpful.
Hello Jean,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
I've enjoyed Fabletics since 2015 and think all of the clothes are great, I'm wearing them as I type this. My reason for membership cancelation is the VIP plan billing change. In the past, it made sense to purchase an outfit, skip the month, or be billed past the 5 day period. The plan change, bills accounts regardless of purchase, forcing a skip each month. This feels deceptive and I've forgotten to skip twice when purchasing. The extra skip feels like a money grab disguised as a "future savings opportunity". I would continue membership if the structure changed.
Hi Christine,
We value our members, and your feedback about your VIP membership experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
NOT a fan of being charged a monthly fee to be a customer. What on earth. The print was VERYsmall on that one. The really good deal on shorts that circulated on social media turned into the most expensive shorts I've ever purchased.
Hello Kristi,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.
Best,
Allison
To start off I want to say the actual clothing and products themselves aren't bad. I do enjoy wearing the activewear and accessories but…the shipping and overall experience of Fabletics is horrible. To start off the app is very buggy, takes forever to load, and is not very user friendly. Then when an order is finally able to be processed using the difficult app the shipping experience is even worse. All orders are usually shipped in different shipments, then tracking is garbage, shipping times are trash, and you honestly never know when you should receive your order…could be 3-5 days, could be 6-9, could be over a week and a half you just never know.
Fabletics products are 4 stars, everything else about Fabletics is 2-3 starts. The company needs improvement.
Hello Joseph,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our mobile app and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
My 18 yo saw an ad on social media and asked me to buy them. He loves them. We've got 4 more pairs on the way!
Hello Joanne,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
I received my items on time. When I made the purchase I believe the estimate was about 2-3 weeks for processing but it came sooner. I like the have a more accurate delivery time so I can make sure I'm not out of town and available to pick the item up off my porch. I was happy it came sooner but would have appreciated a more accurate time frame.
Hello Evelyn,
Thank you so much for your feedback and for sharing this with others that you like our shipping and delivery! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
I had to do an online return to the storw. My associate was so incredibly helpful. No. Matter what i choose i know its high quality
Hello Kelly,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Great fabric, great fit and love the price! I wear fabletics and so do my daughters. Very pleased!
Hello Jennifer,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I purchased two pair of pants based on the sale come-on of 2 for $24 each. I expected two pairs of casual pants that I could wear daily. Unfortunately, the pants were flimsy with no structure. There were seams around the knees that were not only uncomfortable but unnecessary. I called fablethics the next day for returns and they were very accommodating - a return label was emailed within an hour and a refund promised in a few weeks. I also dropped out of the program because the monthly charge is ridiculous.
Hi Richard,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Hi Tanya,
Thank you for such a wonderful review! We always strive to set a standard with the services and we are glad to know that you like them!
Best,
Tina
Ive had multiple deliveries run late. I have also been unable to purchase an item with a monthly credit because somehow it didn't qualify
Hello Brian,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the delivery of your package and member credit usage. Our Member Services Team will get in touch with you right away.
Best,
Allison
The last few orders I've placed took three weeks to arrive. Also I ordered three pairs of socks and only received one.
Hello Joe,
Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.
Best,
Dean
I added various colors of boxer briefs to my cart. When I went to my cart it contained all the same color.
Hello Kenny,
It is with great regret that we received your feedback regarding the website. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Every time I go into the store I'm greeted by smiling faces and super helpful people!
Hello Mendy,
Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!
Best,
Dean
My experience at your store has always been a positive one. Your staff is very serviceable and knowledgeable on your product
Hello Emilly,
Thank you for the great feedback regarding our Member Services Team and the products we have. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
I originally saw fabletics advertised through its partnership with the UTR website, so I assumed it was an organised company ready to ship to Australia at least, if not internationally.
Sadly, it was not to be.
After looking at the website and the products offered I was quite impressed. There was a great range of apparel suited to tennis and all at very good prices. However, it was all an illusion.
I tried to check the website to see if products could be shipped to Australia, unfortunately I could not find that information but when I placed an order it was possible to enter an Australian shipping address without it being prevented. So I ordered a few things and tried to pay. This was the first hurdle. The payment method was not accepted and there was mo explanation as to why.
After leaving it for a few days, I came back to the website, ordered a few things and paid for them. This time it worked... despite nothing being different from my end to the previous occasion. After once again ordering and paying for quite a few items I was happy to see the payment received message and eagerly awaited my delivery. Alas, it was not to be. I received an email a few days later from fabletics informing me an item I had ordered wasn't available. However, after reading the email, it wasn't only one item, it was every item I had ordered!
It really seems like fabletics is not quite ready ti do business internationally.
Hello Alfred,
Thank you for sharing your experience with the availability of our products and placing an order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Nothing but great service and great products. I really love the leggings. Stock up the purple ones so I can buy, please!
Hello Hanyue,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I have purchased before with no problem. I wore the pants once and then after washing there was multiy holes in the crotchjust after one use. Unable to return due to tags being off the product.
Hello Connie,
Thanks for sending your review! Your feedback about our product sizing and return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fabi,
We value all feedback, so we appreciate you taking the time to tell us about your points redemption experience and we want to know more about your concerns. We will immediately send you a private message. Thanks!
Best,
Clark