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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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This company is easy to work with and has a superior product quality. Love the easy membership option.
Everyone in the stor was great and a joy to work with - so glad they finally opened a store in Omaha, NE
Hello Elaine,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best.
Lia
I have always enjoyed my clothes from Fabletics. They are an excellent quality and if something doesn't fit just right, returns/exchanges are easy.
Hi Kimberley,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Return/exchanges are easy and fast. The site and mobile app often times run slow and is difficult to navigate making the user experience frustrating
Hello Falana,
Thank you for your feedback on our website and mobile app. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
I have always gotten good feedback, and all problems resolved easily.
The shorts and pants are very comfortable too.
Hello Jerry,
Awesome! We're happy to provide you with a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean
I'm an XL 12-14 in Fabletics size charge, but little hope in getting a matching set, something is always unavailable, and I don't fare much better on single items in the color I want. They cater to the super small and larger sizes but don't produce enough M, L and XL. Website could be more user friendly too, no free shipping offers or I've missed them. While I love some of the products, the experience is so labor intensive, I've rarely purchased anything anymore
Hello Fran,
We appreciate the feedback you shared regarding the website and the options we have online. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I really like the pants that I purchased but I wish they were a little stretcher. I have cancer and my lymph nodes swell as well as my spleen and these pants are better than what I have been wearing but could be better if they were a little stretchier.
Hello Royce,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I have found several products that I absolutely love, but dislike the loss of the monthly email reminder about whether I want to purchase a member credit or skip the month.
Hello Missy,
Thank you for your feedback on our email reminders. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
I love my marina blue sports bra and leggings. I have to return the gray leggings for a larger size. Figuring out the right size for me has been tricky. So far, I have leggings that are M and L that both fit me wonderfully. The pair I have to return are a medium and I might go XL for that particular one. I wish there was a better way to know which size I need for each particular legging.
Hi Jennifer,
Thank you for such a wonderful review! We always strive to set a standard with the sizing of our products and we are glad to know that you like them!
Best,
Tina
I have not received either of my orders yet and it has been three weeks. Very disappointed. Hoping the quality and product is worth the wait.
Hello Josie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every piece is comfortable, cute and ready for the world. These outfits keep me feeling yoing and energetic whenever I have them on.
Hello Denise,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
The first pair of shorts i ordered were 12.99, after that I had to pay more. I now have three pairs of shorts and love all of them but don't understand why I got a good deal on the first pair then have to pay more.
Also, the FB site is difficult to navigate.
Hello John,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm not impressed with the 5 articles of clothing I bought. I bought them based on their size recommendations and between the 5 pieces, only two fit me okayish. The bodysuit/dress thing was the best piece, but I still had to make an alteration to keep the straps from falling off and it fit ok, but apparently I'm too long from crotch to cleavage and too short from cleavage to shoulders. It was a weird fit. The shapewear shorts and leggings were completely unwearable. Oh, I got them on, but they were designed to look like I was wearing thongs under them and that was visible in the mirror. They were designed to make impossible for me to wear them out of my house without getting the side eye and embarrassing myself or causing secondhand embarrassment in others. I thought it was just how they looked on the models, not that They were designed to be completely unwearable. Besides just being ridiculous to look at, I could only comfortably sit in them for about 5 minutes. Not exactly a ringing endorsement. The crop top was fine as long as I wear a bra with it. Otherwise my nips peek out the bottom. The body suit was well, it's unwearable too. Shape wear: 0/10, crop top: 8/10, bodysuit/dress: 5/10
Hello Jennifer,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our sizing. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I love the variety, and fit of the clothing. I have reviewed several items in hopes it helps others make a choice to pick that item if they are the fence about it.
Hello Debbie,
Thank you so much for your feedback and for sharing this with others that you like our product and selections! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Great apparel; but the sit is a bit clunky. Could use a better cart process; and a more smooth mouseover on products.
Hi Jason,
Thank you for providing feedback about the website! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
Fantastic material, great fit, and amazing customer service!
Hello Jamie,
Thank you so much for your feedback and for sharing this with others that you like our service and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
I have loved every pair of clothing i have received from this place. Wish you would bring back the Ultra High-Waisted PureLuxe Pant, always out of stock. Favorite pants EVER.
Hi Emily,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them! We will email you for assistance.
Best,
Tina
Weather online or at the store my experience is always great!
Hello Eugenia,
Thank you for sharing your great experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
I love the shorts and the boxer shorts great fit super comfortable and great quality.
I am overall happy with my experience. I only wish they had a filter for Long inseam, and more quantity in my size. I have to click on every item and check if they have a S/Long because you cannot filter for Long, and most of the time my size is not available.
Hello Jennifer,
We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding our selection is essential to us. Right now, we'll send you a private message.
Best,
Clark
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure Hope to hear more from you in the future!
Best,
Mary