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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I purchased a legging and sports bra set with a member credit. When they came I was excited the leggings fit perfect but the sports bra was too large. I wanted to exchange it for the correct size but they were out of stock in that color and I wasn't able to exchange the color AND size. So I just planned returned the bra only and keep the leggings. However, they only credited me $2 for returning the bra… so I can't even buy the bra when it does become in stock… $2?! For real?
I've been a I've been a customer since 2016. I still have the original styles that 1st came out. I like the fact that I can skip a month, I have more than enough time to return items, I can return for store credit, and they feature celebrity styles and attire. The only negative that I've I miss the tops vs the emphasis on all support bras and I recently returned a couple outfits and they were lost or something and didn't get the credit for those. I love the versatile leggings and updated styles. I would like to have the option of same or matching color tops with all leggings. Other than that, I'm a happy customer and have recommended Fabletics to a lot of people!
Hello Denise,
Your feedback about our return process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Rise in monthly price along with shipping surcharge make Fabletics a bad value. Had a return of the monthly VIP and instead of reinstating my VIP credit they gave me a regular store credit. I was informed if I would have called in my return it could have been refunded as the VIP credit but since I did it online like the website instructs it was too late.
This last order was to use up the credit and cancel my membership. The short material is way too hot for shorts but I'll just donate them so not to have to interact with Fabletics again and can cancel my membership.
Hi Avery,
We value our members, and your feedback about your VIP membership experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Fabletics is great! I enjoy shopping online with them. I like that there ate pictures of REAL WOMEN! Me being 6ft tall and over 200 lbs…. I like to know whats going to fit and look great on my body type and not just a size 2!
Im a very active person. I do a lot of gardening, dog walking, and woodwork/building. Having comfortable clothing is a must for me! So far everything has fit to my size and the different colors available are nice to have.
Keep up the great work! Especially working with Lizzo! What a great way to express body positivity.
Hello Jatohna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Hello Meira,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I used one of my credits and purchased an outfit but never received it.
Hello Jennifer,
Thank you for writing a review! We would love to assist you further with the order you did not receive. A representative from our Member Services Team will email you right away.
Best,
Dean
I am a bigger guy not out of shape just bigger. I have purchase a few shorts all xxl and some fit and others do not. The size difference for the same size is extreme. I really do enjoy the quality of the shorts. I wish there were more size options like xxxl.
Hello Joshua,
It is with great regret that we received your feedback regarding the sizes and the availability of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Easy website to shop. Quality materials. Love the side pockets.
Hello Sandra,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
Best,
Mary
Easy to order and skip if needed. Clothes fit extremely well and are great quality.
Hello Lauren,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I do love the quality of the merchandise. I don't even mind the price when it's on sale but the membership is super annoying
Hello Emily,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
We love the items we have purchased (quality fabric and design) but more often than not the things we want are out of stock. Also, the mens shorts are the greatest, but -again- are hard to find in stock.
Hello Dixie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Im a medical
Professional and decided to quit fabletics as their ads are now showing women with, not only obesity, but morbid obesity as healthy. To boot, they had some women in outfits with their buttcheeks completely exposed. Misrepresentation of health and totally offensive. Im behind different body shapes but you guys have gotten irresponsible and ridiculous about it. Get some
Class fabletics AND show some
Responsibility. The promotion of a disease state, morbid obesity, is comparable to the old cigarette ads…. Its not healthy.
Hello Krista,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about our advertisements. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love Fabletics! They're the only clothing brand that really had clothes that properly fit to my body and all other body types. My dream has been to sponsor Fabletics, I own SO much of their products I can't speak highly enough of how much I love them!
Hello Kayley,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide the best styles and quality for women of all sizes. Come back and check us out soon. Cheers!
Best regards,
Chad
I love my Fabletics clothes! Everything fits so nice and comfortably, I have 4 full outfits and they've made me feel confident enough to get back into the fun for the first time in YEARS. Thank you so much Fabletics for opening this door in my life to make myself the best version of me not only for daughters but for myself
Hello Kailey,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
They look great. I know you have a sizing chart, but XL has never been a 12-14. Way to make your customers feel bad about themselves. I'm disappointed that your sizes run WAAAAY TOO SMALL.
Hello Lucy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the sizes we offer. Our Member Services Team will get in touch with you right away.
Best,
Allison
This is a subscription service that they don't tell you about. I also opted out of the emails and now here I am answering an email from this company. They suck! Poor business model
Hi Eric,
We value our members, and your feedback about your VIP membership experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I've been a lover of Fabletics shorts and leggings since 2015!
Hello Laurel,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I actually waited a long time to place my first order because my size was never in stock. When I got pregnant I really needed some leggings and decided to give it a try since at least (at that time) my size was in stock. Well I ordered and they were too big. I wanted to exchange but out of stock again. This is not a fabletics only problem, other companies have the same issue, but if I'm paying a monthly sub I expect what I want to be available when I want.
Hello Heleen,
Thank you for sharing your experience with the availability of our products, We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Very personable and always very helpful with all of the different styles
Hello Lazaro,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I fell in love with the pants, and am now hooked. I wait for my credit each month just to see what new item I can get!
Hello Patrick,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leslie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz