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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I ordered these cute, soft blue biker shorts with a matching sports bra and I loved it!
Everything fits so well! I have never had work out gear that was so useful and comfortable. I love my subscription! I got rid of all my other work out clothes!
Hello Kayla,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you love the VIP membership program.
Best Regards,
Clark
The material is very high quality. I am very satisfied with the fit. The high waist gives excellent solid tummy control
Hello Elijah,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Clark
Very responsive customer service. They communicated regularly and usefully.
Hello Jaime,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
Still haven't received my clothes and it's been 3 weeks. Luckily I didn't not tried the VIP membership free trial. Couldn't imagine paying $54 a month for those perks
Hello Eric,
Thank you for sharing your experience with your order and the VIP membership program. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Placed our order and received tracking info that originally said we would receive it within 4 days, then it changed and kept saying label created but no dates, then changed again and again, finally had to chat with someone regarding order who said shipping can take up to 16 days! Come on Fabletics you can do better than this! Amazon can get items to me next day. Items are great, just be prepared to wait forever for your items. Disappointed and afraid to purchase more items.
Hello Jennifer,
We value all feedback, so we appreciate you taking the time to tell us about your shipping experience. We'll send you a private message right now. Thanks!
Best,
Clark
I loved my shopping experience but there isn't a disclaimer about a glitch with Safari and I wouldn't load my checkout page. After two days I tried switching to chrome and that finally loaded.
Hello Maggie,
Thank you for sharing your experience in purchasing on our website. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I will be closing my account if those distasteful posters of women in thongs remain.
Hello Lynda,
It is with great regret that we received your feedback regarding the new posters that we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Fabletics has quality products that are sleek to your body. Nothing can compare to their products.
Hello Kawika,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
AAAAA+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Hello Joseph,
Thank you for the positive feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Allison
Great customer service. Shipping took way too long though.
Hello Jonathan,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Hi Anh,
Thank you for sharing your feedback regarding the shipping process! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Hello Danielle,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Very helpful employees. When the correct size is not available in the store, they work to get the correct size
Hello Kim,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
You have to create an account to purchase, then you order online which is quite glitchy, when you order have to wait about 2 weeks to received the wrong items…
Hello Jonathan,
Thank you for the feedback about the products you've ordered. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.
Best,
Allison
Being a professional dancer, a yogi, and a general lover of movement; I am so happy that I got a membership with Fabletics. The styles are incredible and I always feel amazing when I'm in my Fabletics gear. The sizes are true and the material is quality!
Hello Kathleen,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I like the products, however, they are very expensive and yet have worse customer service than a discount store or other reasonably priced online site. They are unresponsive and refuse to answer questions. They only try to sell you more.
Hello Jerry,
Your feedback is important to us! We value you, and we are committed to providing you with a great shopping experience. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I loved Fabletics when I first subscribed. The $50 monthly subscription was worth it and the frequent member sales were great deals. Then supply chain issues became a problem and while it was frustrating, everyone was having them. The user interface on the app made it difficult to use your bonus points and the reward items were not always the most desirable. My size was frequently unavailable. The real kicker was the restructuring of the subscription program. Now almost every time I order the item is less than my monthly subscription cost. This causes me to pay for the actual item and save my subscription points for another day. So I end up with a ton of points and Fabletics gets more money than I get clothing. It's a horribly rigged system and they really need to reevaluate it. I know at least 4 people who have canceled their subscriptions because of the new subscription program structure.
Hello Jennifer,
Thank you so much for loving our brand! We're sorry to hear that you had trouble using our website. Your feedback about our pricing and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your VIP membership concerns.
Best,
Zeth
Hi Tim,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I've been a customer with fabletics for years! Their activewear is high quality, comfortable and lasts a long time!
Hello Erin,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaitlyn,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia