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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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When Fabletics blasted out that their famous "Power Hold" tights were back, I immediately tried to order some in my size. Not only were they out of my size in the color I selected, but they only had 1 or two of the least favorite colors left.
I've also had difficulty in their retail locations finding sizes or styles in stock.
I have multiple months expense my "bank" but can find nothing that I like to spend it on. Not everyone wants to dress like some of the celebrities they choose to rep their products. Take a page from Lululemon's play book and make styles that the majority of women would wear, no matter their size, shape or color.
Was informed package was delivered. Never received package. Company would not address issue upon contacting... Furthermore, products lack the quality. These are Walmart clothes with a huge price tag. Also, the company has very poor customer service, and extremely BAD shipping practices. I see this company going out of business very soon...
Hello Adam,
We appreciate the feedback you shared regarding the status of your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
It just seemed like every purchase started at $54.95 plus tax, then the item might be at a higher price so you would end up with a hefty bill at the end. Also, you have to pay for import because, like any other garment, it comes from China, but at Target or Lululemon alike there is no import charge. Some items seemed to be worth it but some are not and that is the same for TJmaxx or Marshall's at a lower price and with the option of buying more items. I felt obligated to either skip or purchase an item every single month and $55 was always the minimum. After canceling the pressure went away. If you want something nice, go try it and buy it, if you want something to chill around the house, go try it and buy it, you will actually save time, money, and look fabulous. If you want to struggle with commitment and worry if fabletics might work month after month then here you go, give it a go and you decide. Please wash gently in cold water and air dry your favorite pieces no matter where you buy them.
Hello Jane,
Thank you for sharing your experience with our prices and the tax we have on our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The website is awful to navigate, very slow and often crashes. I have also received the wrong color of items I have ordered.
Hello Kristin,
Thank you for sharing your experience with our website and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Over priced. Not enough options. Especially for shirts and bras. Not everyone wants to wear a crop top. The pocket on the back of a legging is useless. You need more options for external side pockets.
Hello Leah,
Thank you for sharing your experience with our prices and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The clothes I bought were great, I just had a hard time finding things that were cute. I also struggled to find long sleeve shirts & light weight jackets.
Hello Katherine,
Thank you for sharing your experience with the quality and availability of our items. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics sent me the wrong item twice in a row and took over a month of my time. Then when I needed to return it, could not refund the amount to my credit card saying that it was an in store credit. It was in store credit because I had to exchange the original item IN STORE because I thought that would be quicker than an online exchange. In the end they wanted me to wait until I got the in store credit, and then request a check so I could have the amount on my card. Absolutely ridiculous as this was all on Fabletics, I was not returning it because I didn't like it. I was returning it because it was not the item that I ordered. In the end I kept the item simply because I didn't want to go through all of the hassle that they wanted me to with it being their fault. I canceled my Fabletics account right then, the person canceling asked me 3 times if I wanted to cancel. This is hekkling your customers, if someone states they want to cancel especially after dealing with an issue, it should be done immediately.
Hello Harmony,
We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I have had issues with trying to remember to skip or not skip each month and it becomes more of a burden. The products have not fit me properly or they snagged and did not hold up well. I was issued credits but never received them. I think that they went to my old address and they never forwarded to me. This issue was not resolved in a timely matter and now I just don't want to be a part of fable tics and will be canceling my membership.
Hello Dina,
Thank you for sharing your experience with our VIP membership and skipping the month. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the clothes. Everything is very comfortable. My only small complaint is that it takes about two weeks to receive my order.
Hello Kevin,
Thank you for your feedback on our shipping. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Perfect fit and so comfy. So many things to love from color options to size options love everything
Hello Heather,
We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Dean
I tried to respond to customer service questions but my response would not go through. Customer service discontinued chat because he could not see I was responding.
Hello Dorinda,
Thank you for writing a review! We would love to assist you further with the concern you had about our live chat. Our Member Services Team will email you right away to further help you.
Best,
Dean
Excellent service—the website is great and the app is even better. I love fabletics
Hello Evie,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
Best,
Mary
Every item I've bought from Fabletics has felt and looked so good on me. Their shorts are unmatched and their tops feel so smooth. Packages come on time and in good condition. Just amazing.
Hello Crestard,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I love fabletics and all the clothing is high quality and comfortable but they never have correct sizes in stock, I'm not sure if that's a sales tactic to make you want it more or what but usually just makes me want to give up and cancel.
Hello Lindsey,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
They fit differently this time. The waist seems bigger so I'm constantly having to pull them up.
Hi Christina,
We value our members, and your feedback about the item you order is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I love all your products, seriously. One issue I have is with the big, long tags you put in all your products. They come off easily enough, but then the size is nowhere to be found. Especially on the sports bras. Maybe find a way to print that essential information somewhere ON the product so I know after I rip that roll of paper off. Just brand and size. That's it.
Hello Kate,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I find it difficult how slow the site moves and especially the app.
Hello Alexis,
Thank you for writing a review! Your feedback about our website and mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
The shorts took about a week to get in the mail and they were worth the wait. The colors are chill vibe and my son loves them. The price is right!
Hello Joanne,
Thank you for your review. We will always make products that serve the needs of you, your family, and your friends. Have a great day!
Best,
Renz
I have been looking for good sports bras for running. The sizing chart is spot on and their high impact bras are fantastic.
So glad I made the decision to try Fabletics. I really like the idea that I can choose when to order again.
Hi Kathleen,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Hello Gina,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
Best,
Allison
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Hello Laura,
It is with great regret that we received your feedback regarding the availability of the items we have. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia