On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good stuff. Quality. Enjoy the membership and VIP options.
I got my Fabletics leggings on sale (first-time buyer), and am happy with them for the price I paid. They are not as high quality as some of the higher end leggings brands, understandably so, but they are durable and comfortable. My leggings began to have some pulled threads on them within the first couple of wears, which is dissapointing, but I just clipped them back with nail clippers. Overall would recommend this brand from my experience so far! That being said, I would not purchase a pair at their full-price.
Hello Elizabeth,
Please accept our apologies for the recent negative experience you had with our product. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Ok, I had been seeing all these ads. Obviously, this company invests in marketing and does it well. They had a HUGE deal on underwear so I took a shot. Dude. These things are so comfortable and breathable. They fit so well and don't ride up. I am 6' and about 198lbs and my son is 5'8" about 180lbs and the large fit us both well and he loved them as well.
Hello Eric,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I like the products but have a lot of issues ordering. The desktop app and the website especially are glitchy. Often I can't get past the "look at these before you checkout" spot. When I click continue to checkout it glitches. Also, Fabletics runs out of my size constantly. So shopping is a very frustrating experience.
Hello Leslie,
It is with great regret that we received your feedback regarding the website and options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I continue to love the fabletics brand! I never have an issue with the clothing and love the new looks that are always coming out.
Hello Jenn,
Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!
Best,
Dean
I usually love what I purchase. Sometimes the quality isn't superb but overall I am really happy. Love their power hold.
Hello Jen,
Thank you for sharing your experience with your purchase and the quality of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Donna,
We appreciate the feedback you shared regarding the sizes of the items we have and the VIP membership. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Fabletics wants you to pay for this membership or pay a crazy price for clothing. Either way you're spending all this money and the shipping takes forever! I mean I'm not expecting 2 day prime shipping however I shouldn't be waiting 10-14 business days for some products.
Hello Dominique,
We appreciate the feedback you shared regarding our shipping policy. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Love the colors and how you can look good while working out…
Hello Christine,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Allison
I've been a runner for 40 years, and these are the most comfortable running bras I have ever worn. They hold everything in place without feeling tight.
Hi Karen,
Thank you so much for your awesome feedback regarding the items that you purchased! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
Hello Kevin,
It is with great regret that we received your feedback regarding our shipping policy. Our Member Services Team will contact you right away for further assistance.
Best.
Lia
Experience with the website is good, just wish there was sock or underwear bundles to use member credits for. Also shipping kept changing the date on when it would deliver, but there was not much information on why or, no notice when it changed.
Hello Janathian,
It is with great regret that we received your feedback regarding our shipping policy and the member credit usage. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Absolutely love the shorts and pants. They've been a savior for the Hot summers of the south. Almost have my entire summer wardrobe in Fabletics. Can not fathom another comfortable short and pant than these!
Hello Mark,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
Ease of ordering, and returns trying to figure out what was my size.
Hello Donna,
We appreciate the feedback you shared regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Ina,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Allison
I bought two shorts and a tank top; the material is super light and comfy; they don't get wet and they are very stretchy as advertised. I am keeping this subscription and buying more soon!
Hello John,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I like the colors in the leggings, shorts and bras I got this time. The bras do not fit perfectly, but that would be more complex construction and sizing in bras. Keeping up with the subscription is complicated and worrysome. I decided to spend all my credits for now, and perhaps cancel my membership. For sure, I skipped June.
Hi Teresa,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
So overall I really love my experience with Fabletics. The quality of the clothing is great and comfortable and fits well. I works really well as athleisure clothing as well, which is clearly a direction the brand is taking which is wonderful. So to that regard I'd love and definitely purchase more in general, if there were more (along with some more neutral) color options say for the 24/7 tank tops. This goes for most clothing options on the site as well.
Also as much as I love the service, it IS a bit pricey. $30-35 is already a lot for any subscription service but it would be much more reasonable.
Hello Jared,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Nothing fit, poor outsourced Indian customer service, returned everything. Requested store credit on leggings and refund on rest. I got nothing! *******396 order#
Hello Lacey,
Thank you for sharing your experience with our Member Services Team and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Out of the items I purchased there was one dress I loved. Everything else was so so. I got some work pants that were soft and comfy but have the logo as a little pin that stabs, so that takes points off. The leggings weren't my favorite, they just feel weird in the middle part, and another dress was just ok.
Hello Iliana,
We appreciate the feedback you shared regarding the styles of the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jayden,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad