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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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By the time my credit processes there is never anything decent in my size (xxl/1x bottoms & xxl tops). It's rather disappointing and is most likely the reason I will cancel my vip membership. I find more stock in the sales for non-members and better pricing too.
Fabletics raised their monthly fee and I have tried to leave them 4 or 5 tines they promise better services to no avail. I also am still waiting on a replacement item that has yet to be sent to me. I am going to again try to leave this sham of a program this month. And hopefully they won't pull money out of my account
Hi Darlene,
Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
The VIP membership is a bit misleading and the product runs big. I wasn't very satisfied at all.
Hello Ernest,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics is great. But unfortunately the variety and options have declined. How many pairs of the same leggings do I need. The company used to offer more variety in athleisure ware. I still have cute shirts, tanks, shorts and skorts from several years ago, that I would love to purchase more of but they don't offer clothes that that any longer. My biggest disappointment is the inability to apply member credits towards sale items, this stops me from making a purchase at all. I love the clothes I have but unfortunately have little interest in the current selections on which to spend my $80+ in member credits.
Hi Katy,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Easy to use website and found exactly what I wanted quickly
Hi Karen,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you and we hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
I have been happy with the leggings I have purchased. The cell phone side pocket is brilliant! The one pair I returned was a very easy experience (although all returns have to be in new, resellable condition, so make up your mind immediately!). I love that the website remembers your sizes and shows you the appropriate merchandise. I love that the plus size models look like real plus size women, not size 14 models giving an approximation. The con is the tedious having to remember to tell them not to bill me for the "item credit" every month.
Hello Karen,
Thank you for your feedback on our skipping and our return policy. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Fabletics makes great gymwear for people of all sizes. The leggings are great but as someone who is below average in height I find them too long and if I choose capris then it might be the right length for me. The shorts are awesome. Not a fan of the sports bras
Hello Kathleen,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the length we offer for our leggings. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Sizes ordered have not been consistent. The last sport bra was too tight and I could barely get it past my shoulders although it was the same size I always order.
I don't like the recurring automatic ETF. I don't want or need a new workout outfit every month.
Hello Laura,
Thank you for sharing your experience with our products and the monthly member credit charge. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Overall Fabletics is great, however I wish that they'd make a range for DD+ sports bras. Almost all the bras I've tried I can make work, but they'd fit much better if they have an option for bigger chested women (like Athleta does). It seems like a lot of the apparel is marketed towards size 0-6 women with A-B cups, which in 2022 shouldn't be the standard.
Hello Jessica,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
After one wash the thread near the waistband is coming out. I have worn them once. I would like to return them and get a new pair at no charge
Hello Logan,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Terrible product, long shipping time, didn't fit well
Hello Matthew,
Thanks for sending your review! Your feedback about our product sizing and shipping timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I love the products that come out they are comfortable and love the fit. The styles are great also
Hello Darlisa,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
I was hesitant at first, shopping online for clothing has always been hit or miss for me, but I am in LOVE with Fabletics! Everything has fit so well, there's so many options to choose from, and my orders arrive quickly.
Hi Emily,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I wear my Fabletics as my Work-scrub pants to work comfortable all-day long hours wear. Keeping my flexible during emergencies at work.
Hello Maria,
Great feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I get notifications that my product shipped but takes a long time for it to actually get shipped and delivered.
Hello Jessica,
Thank you for writing a review! Your feedback about our shipping time frame is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
First, I joined the program to receive a discount on a purchase. Unfortunately, the clothes are cheaply made, ill-fitting, and wear out quickly. Next, it's difficult to skip a month. Only the emails announcing the option to skip go into my junk box. All others make it into my in box. Rather convenient for them. Once in my account, I need to go through an additional two steps to figure out how to skip. So after years of being a member, I've accumulated 13 credits. I assumed that I could purchase what I wanted with these credits that I'm paying $54 per month for. Nope! For example, if I purchase a top worth $20, I lose the extra $34 on my credit unless I "complete the outfit" with something that Fabletics has chosen. I was told that I cannot simply add another item for the credit. This practice seems fraudulent to me. I shouldn't lose money. This sounds like a good opportunity for someone to start a class action law suit.
Hello Lisa,
We appreciate the feedback you shared regarding our VIP membership and the quality of our product. Our Member Services Team will be contacting you right away to further help you.
Best,
Clark
Please add high impact content for runners
And non-cropped shirts for those of us who don't like that style
Looking for some bright basics
And ability to sort by pregnancy options
Hello Megan,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
My daughter and i love our matching outfits. The fact that i have a preteen who still wants to match her mama.
Hello Kimberly,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I never received this order. Still haven't! I had to call the post office and spent about two hours to find out that they don't know where my package is and then call fabletics. Fabletics redid the order except the item I wanted the most is no longer available. Fabletics says that three of the four items I ordered will be here tomorrow--June 2--but I will believe this when I have the package in hand. Why on earth would fabletics trust the post office with delivery?
Hello Kristen,
Thank you for providing feedback regarding shipping. We have a good reputation for satisfying our members, and we want to keep it. We have a dedicated Member Services Team that is here to help you in anyway they can. Someone is sending you an email right now.
Best,
Clark
My past couple of orders have been very delayed. Clothes are cute and good quality.
Hello Fatima,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz