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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Online will show me many options saying it is showing all the items in my size, but that's only true ~65% of the time. The rest of the time the item is actually NOT available in my size. Why save and sort by sizes if the system cannot show what is actual in stock?
I didn't realize I was being signed up for a recurring fee that I will have to phone the company to cancel. If it was easy to cancel on the website I wouldn't be frustrated by it but I don't like it when companies make it hard for you not to be subscribed to them.
Hello Lisa,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The experience was just awesome! I had to process and return from an online order & it was so easy. The salesperson let me know that the item isn't carried in store but she would gladly be willing to have it ordered online if I needed another size. The sales team on the floor were so helpful making sure if there was any sizes we needed to let them know and they would check in back for us. We also tried stuff on. The changing rooms were clean and the virtual experience is unlike anything that competitors have. The lady in the fitting rooms was very helpful and helped explain the screens to those that didn't understand what they could be used for. LOVE the mens clothing. In general the staff was so excited and engaging. The store was full. We spent way too much $$. Thanks for coming to Omaha.
Hello Erica,
Thank you so much for the awesome feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Renz
I love Fabletics, but I find it annoying that they charge $50 to your card every month if you don't call them and cancel.
Hello Kari,
We appreciate the feedback you shared regarding the VIP membership. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I have been really disappointed with the quality of the clothing. Most things that I have received, especially the pants have gotten holes in them and the threading is coming undone. I expect this from target clothes, but not from clothes that cost $30-50 per item.
Hi Katie,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Fabletics has always provided a great experience for me. The staff is always super friendly and treat me like I am one of their best friends. I honestly love going into the stores for that reason alone. And the clothes are super cute and a great price. I also love that they are always coming out with new styles so I am never bored with what they have. Their return policy is also great. I feel like if I end up not liking something I order online, I can always return it super easy.
Hi Heather,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
It is very frustrating when I get an email showing all the new stuff there is. But some of the items aren't even an option. I also find that the sizes are very limited and sell out fast. I am not a fan that I already pay a 49$ member fee and when I use my credits I have to pay an additional fee. I feel the items are over priced at that point. I would love to see more pattern options in the near future.
Hello Gessica,
Thank you for writing a review! We appreciate the feedback you shared about our selection. We will contact you shortly to further assist you.
Best,
Dean
Awesome, love the pricing and promotions! Highly recommend!
Hi Kathleen,
Thank you so much for your wonderful comments on your shopping experience and the things you bought! It was a true pleasure to do business with you! We hope you continue to have a wonderful time with us in the future! Have a great day!
Best,
Kim
First order when prices are at all time low fabletics was conveniently out of everything that my son wanted. He found "substitutes". First item that arrived 2 weeks after ordering had a hole in it. Had to repackage and take to post office which took another week since gas prices are $4.20 a gallon I wasn't making a special trip. Canceled membership immediately. From start to finish it was a headache.
Hello Katie,
All feedback is important to us, so we appreciate the time you took to tell us about the product availability and quality. Our Member Services Team will contact you right away.
Best,
Allison
I placed an order, and immediately after I realized I had purchased the wrong color. I tried to contact customer service and could not get ahold of anyone. I emailed the email address given, and I tried the live chat three times but each time I wrote something, it told me someone was there to answer, and then after about 20 minutes it just ended the chat. Now I have the wrong color pants and I have to go through the hassle of returning them. I love Fabletics clothing but this was just poor customer service.
Hello Hannah,
Thank you for providing feedback regarding our service. We have a good reputation for satisfying our members, and we want to keep it. We have a dedicated Member Services Team that is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Stuff is pretty good looking, but a little loose fitting. All shorts need strings, since elastic isn't that strong. Delivery has consistently been longer than expected. Prices are fair when it is on sale.
Hello Kevin,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Although fabletics has great products, the shipping has been taking longer and longer to be delivered and once delivered I am either missing items or the wrong item is sent. This in itself is frustrating and will cause them to lose my trust and business. The customer service has also been lacking as well lately. It's sad because I used to love my interaction with them:
Hello Janelle,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I ordered two items and only got one. The other one is still saying the label was created but no further update.
Hello Daysi,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Everyone is helpful and friendly. Recommended different outfits and offering help to obtain items not in store
Hello Erin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!
Best,
Renz
I love the clothes, however the lack of sizing is limiting. Had to lose weight to fit into M pants, otherwise a L didn't look right. Actual waist inches x length inches would be much better.
Shipping is awful. After ordering, I'm always given a reasonable arrival date. The order never arrives by that date, and no new date is given. Just eventually shows up. And that day of arrival is usually so much later, that the new credit date is only a week away. Why would I pay for another credit if I JUST got new clothes? Amazon = 3 days, Fabletics = 3 weeks
Hello Josh,
Thank you for writing a review! Your feedback about our shipping time frame and product sizes is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Love everything I have gotten so far. All of the shorts feel great. Shirts are great too.
Hello Kevin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best product! Have a great day!
Best,
Renz
One suggestion- quite a few selections point to same outfits made viewing time consuming and confusing
Hello Edith,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
While I think the leggings are good quality, the value for the subscription price just isn't there. Finding an outfit I actually want is difficult and generally when I do find one it is sold out before I can get it. I have not had good experiences with their jogging bras, they seem fine at first but become so uncomfortable throughout the day. The icing on top is the tax they charge when you finally get to use your membership points. In my opinion tax should be included when you are charged for the membership, not an added cost when you use it.
Overall just a lackluster experience.
Hello Kristyn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I purchase my work out clothes with Fabletics. Love their designs and fabric. I've had a great experience and you can skip the month when you don't wish to order.
Hello Diana,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Great awesome experience. No issues with placing order or finding what I need or wanted.
Hello Eloisa,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Delta,
Thank you for taking the time to leave a review. We are very sad to hear that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad