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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordering was easy, the pants/sweatpants I ordered looked totally different on the site. When I got them they look like hospital scrubs. The ugly green was a bad call.
I have been with this brand for about two years, and coming from someone that pays top dollars for brand name clothing, I can say this is by far one of the best things sports brands I have worn.
Excellent, Comfortable, great value, and great looking.
Hello Fran,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Hi Jenny,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
I hate that I cannot cancel or pause my membership online, but I have to put up with a high-pressure phone call to cancel. Go ahead, steal more of my time. I figure logging in to skip each month takes less time than talking to a high-pressure sales person to cancel. Then occasionally I see something I like and buy the credit for that month. I still hate that Fabletics does business this way (even though I'm proof that it works)
Hello Jana,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.
Best,
Allison
When I go into the Cherry Creek store in Denver, You don't have much of a selection in sizes S or M. It is better to shop online for selection.
Hi Julia,
Thank you for providing feedback regarding the sizes available in our store! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I roll my eyes when I get a lot of marketing about something that's trending, but I was in need of new yoga pants and leggings and a sale offer from Fabletics caught my attention. When I purchased, I absolutely expected that it would be a one-time decision. To my surprise, I have adored my new leggings. They are just so much more comfortable than I could have imagined, without ever losing any shape or compression. The material was very soft and comfortable and they started to feel like I had next to nothing on. I'm totally a fan. I don't think I can go back to other leggings now.
Hello Kelly,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Let me start by saying their leggings have my favorite fit, which is why I buy them. But even with that I have considered cancelling my membership because they never release enough of the fun colors and you have to be on it when they are released to get them. Also, the whole membership thing is kinda a scam because they're banking on you not remembering to skip months. And they could make it easier to cancel by not having to call in. You could mange your account online instead… But then you wouldn't get the pleasure of dealing with the annoying person trying to convince you to stay!
Hello Kali,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our selection and VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great customer services at Topanga Village, CA location, no matter in-store purchase, assist with online order, or, membership related inquiries, always supported by a group of helpful team members.
Hello Isabelle,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
Very happy with all orders, styles and fit! All true to size.
Hi Kirstie,
Thank you for writing a review about the items that you received! We love being able to provide the products that our members seek. We appreciate the time you spent sharing your experience! Have a great day!
Best,
Kim
I bought pants based on size description but the fit was awful. I got them on and everything but the way the waist line distributed the flub in my midsection was so unflattering. I'm 5"2' 120lb and felt like a cow in these leggings very disappointing
Hi Jessica,
Thank you for providing feedback about the fit of the item that you received! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I have bought many pairs of fabletics and they have never let me down. I love their leggings and all the colors. I really recommend buying a pair :)
Hi Gianna,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Hello Meghan,
Thank you for writing a review! We would love to assist you further with the concern you had with our product. A representative from our Member Services Team will email you right away.
Best,
Dean
I've been a VIP member for over 2 years now maybe longer. I just like their style of how they do things. They consider women AND men. They consider inclusivity. It's easy to skip the month (as I do frequently) but then you can still purchase if you want to. They always have new deals going on. Shipping doesn't take forver. The fabrics and style are always crazy comfortable whether it be for lounging or working out. It's honestly like lululemon but without the ridiculous price attached. Love this company!
Hello Kayla,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Good. Wish I could find some of the older things I bought to rebuy! I love their leggings And sweatshirts
Hello Kira,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Clothes sizes are all over the place. Some are too small and some too big.
Hi Ellacia,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I ordered what I thought was a set and wasted a credit one one single sweater. That sweater is not worth $50. Customer service offered me $10 toward my next order and that was not enough. I cancelled fully.
Hello Heather,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Kathy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the shipping time frame. Our Member Services Team will get in touch with you right away.
Best,
Allison
I ordered a pair of pink shorts and a pair of turquoise pants; received pink shorts and turquoise shorts.
Hello Joy,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I always love going to Fabletics because I get amazing customer service every time! KelliAnne was a huge help and very knowledgeable about the product and membership!
Hello Kellianne,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Products are good, customer service was good. Package tracking does not give many details or updates
Hello John,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph,
It is with great regret that we received your feedback regarding the styles of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia