On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sizes were disappointing. The subscription program is disingenuous at best. The "non member" prices are ridiculous. Quality of garment is very good.
I ordered the shorts and after I completed the order it said expect 5-8 business days for delivery I thought that was weird. It did take about 5-8 business days to arrive. I am disappointed that for the cost of the fabletics clothing the company could find a way to get the expensive clothes to the consumer quicker
I can purchase fabletics clothing off of eBay and get delivery in 3 days. I will do that for my future purchases
Hi Jon,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Everything is always good the fit is amazing! So comfortable I just love fabletics!
Hi Lonnie,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!
Best,
Tina
Love everything about Fabletics! The clothes fit and look great and for a great price, too. Awesome customer service as well! Highly recommend.
Hello Jennifer,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
Working with Fabletics has been the best retail work experience I have ever had. The team environment is always positive and constructive, and management was always very supportive of employees lives.
Hello Kate,
Thank you for your remarkable review! Fabletics sincerely appreciate it and we’re always happy to hear that our Member Services Team is happy and satisfied!
Best,
Mary
Ordered 2 tops and 2 bottoms of the sporty Swim collection. They are matching so I can wear either top with either bottom. I love that. Great fit and will stay put when I'm surfing. Super happy with this swim line.
Hello Elaine,
Thank you for sharing your great experience with us! It makes us delighted to know that you are satisfied with the products and services we offer! Have a great day!
Best,
Dean
I have ordered several pair of shorts for my boys to work out in! Super easy to order from the app and delivered within 1 1/2 weeks to my front door.
Hello Kristi,
We are glad you are enjoying our products and the app! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
The clothes I like are never available in the sizes I need, every style is crop (some people like their abdomen to be covered) and only one or two items I've received have fit well. Customer service is somewhat lacking as well.
Hello Jennifer,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Good product. I had to go into the store to exchange an item. They were very helpful and friendly.
Hello Elizabeth,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Overall experience was good, just one pair of the two I ordered is smaller. I ordered the same size.
Hi Kim,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
The membership policy is a little deceiving. I agreed to join something that would cost me money every month without really realizing it. Also the processing/shipping time was pretty ridiculous. I made 2 other orders from different companies after placing the order for my shorts and received both packages days before my shorts came in
Hello Jerry,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership and shipping time frame. Our Member Services Team will get in touch with you right away.
Best,
Allison
Love the quality and customer service I receive every time I shop
Hello Erika,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Renz
Fabletics offers great clothing in all sizes and fun selections. The quality is excellent.
Hi Kizmet,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them! We will also relay this review to our marketing team to let them know of your suggested style!
Best,
Tina
I love all Fabletics products. They are all true to size and very comfortable. Made my whole going to gym more excited because of beautiful stuff I get there. You guys rock just keep it up. Thank you
Elvira
Hello Elvira,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
Got 2 shorts with liners and used them on 2 different long distance runs. One was 50km and the other was 60km. Absolutely fantastic feel! All the sweat evaporated pretty fast. No chafing anywhere and very comfortable thru the run. Highly recommend.
Hello Prasad,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
Have tried to order multiple items over the past year. Continually frustrated that the only items that I like seem to be available in XS or XL- not much in between. This applies to sale items and newly released. Have settled for items due to un-availability of what I really wanted but am usually disappointed with color/style combo or quality of product. Sad to see the quality of this company going downhill. It used to be good.
Hello Karen,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hard to find anything in a color I want. Had to use my points that accrued with auto billing. Nice quality nonetheless but not worth it to me.
Hello Becky,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
These shorts were amazing! They didn't ride up on my legs or my butt, made me feel confident and super comfy. The sports bra stayed in place and kept everything in place. I'm gonna have to order more of these!
Hello Kathleen,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
What can I say to purchase a pair of sneakers, for only S&P. I was a little skeptical, bec I've got ncreased my walking regimen, bec my feet were beginning to ache, and I needed another pair of walkers, to alternate. I partially, broke them in at the Park, on Memorial Day, not a lot of walking but enough to think…."not half bad". I'll really see on my next 2-3mi walk this week. The only feature, I'm not fond of is the tongue, it's flimsy, but that's not a huge problem. Just will take some getting use to it.
Hello Tanya,
Thank you for your feedback on our product. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
I never received my items. I needed them in time for my planned vacation and the items were listed as delivered, but of course they weren't delivered. CS said they can reship the items for free, but I won't receive it in time for my trip. I asked if I receive the 2nd shipment, would I be able to return for a refund since I'll no longer need the items. They said no, only for a credit. I didn't want a credit bc I only reactivated my account to purchase those items for my planned trip. I don't plan on making any future purchases with them, so that's why a refund was needed. At the end, they told me to dispute the charges with my bank! Are you kidding me?!
I missed out on having the items for my trip to do a photoshoot and now my bank decides on my financial fate that they could've resolved. Terrible policies.
Hello Edna,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with our shipping process. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away.
Best,
Clark
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concerns about the sizes of our products and the VIP Membership. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz